Samsung Phones

  • 342 Topics
  • 851 Replies

342 Topics

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santosdenesExtra
asked in Samsung Phones

Samsung A50 compatibility

Hi I just got the Samsung A50 and I was wondering if my phone is compatible with Cricket if so then what are my chances of having 3g or 4g? I’ve done a little bit of research and notice not many phone companies have 3g or 4g for this type of phone yet. auto clicker

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D
2 years ago
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GalaxyGAStuntman
asked in Samsung Phones

3G Shutdown - Samsung Galaxy S6 Edge

Hi! I am hoping to confirm if my Samsung Galaxy S6 Edge will continue to work on Cricket’s network after the 3G shutdown. I did receive the text message from Cricket regarding the shutdown. However, I’ve been checking the Cricket site (specifically the “Device Compatibility” lookup) and I received the “Yay, your Samsung SM-G925A is compatible!” message when plugging in my phone’s IMEI ID. This leads me to believe that my phone will work after the shutdown. I should note that I checked other carriers and it appears that my phone will work on their platforms after the shutdown. For example, AT&T is indicating that my phone will continue to be supported on their network after the decom. This furthers my belief that my phone should continue to work as Cricket uses AT&T’s network for service. Thanks for any confirmation regarding if my phone (Samsung Galaxy S6 Edge) will continue to work on Cricket’s network after the 3G shutdown. My phone works perfectly and I really have no desire

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6 months ago
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eaganmPaparazzi
asked in Samsung Phones

Phone will not update

I have a Samsung S8+ and I haven't received any software or security patch updates. I am still running Android N with Security Patch August 1, 2017. I have tried factory reset, wipe partition cache , safe mode, forced the check software update under settings and samsung smart switch using my computer. I have contacted both Samsung and Cricket about this issue and have gotten absolutely nowhere and not to mention I took my phone to AT&T and they couldn't even figure it out. If anyone could please help me that would be great. Model # SM-G955UBuild # NRD90M.G955USQU1AQGL

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2 years ago
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brimilewExtra
asked in Samsung Phones

Factory Unlocked Samsung Galaxy S21 FE 5G

Will the new Samsung Galaxy S21 FE 5G (Factory Unlocked) be compatible for use on the Cricket Network?I don't need to see the compatibility list.  This phone is a new release.  Cricket does sell the S21 FE 5G, but my fiancé ordered the 256gb unlocked version directly from Samsung.

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7 days ago
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ThaddWayne666Extra
asked in Samsung Phones

cricket won't unlock my old Cricket phone

So I got an old Galaxy from cricket yeah I get it it hasn't been active for the whole 6 months but it's been active for two months I've been with Cricket a little over a year I have two other phones from cricket that is a lot and they unlocked it before the 6 months because the one phone right before I got my Galaxy only had it for 2 months and the Galaxy I've had for like two and a half months but I don't use it no more so why can't I get it unlocked I have another sim card that I need to keep active to keep the service on me and also I'm using four different carriers right now to see who I like better so far TracFone is out I don't mind staying with Cricket they're the best so far other than the unlocking policy even if it's an old phone unlocked

3
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1 year ago
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HarleyriderchgoPaparazzi
posted in Samsung Phones

Wifi password

How can I find my wifi password or how can I reset it on my galaxy S5 I'm trying to connect my new android car radio wifi with my phone or vise versa and I don't know my password to connect..thank you

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4 years ago
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ElmerExtra
asked in Samsung Phones

why is it so complicated to get help unlocking my phone?

I'm trying to reach someone at cricket that can assist me unlocking my device. I am a current customer that meets all the requirements unless there is something in the fine print i wasn't aware of. Can someone please help

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27 days ago
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Najar45Extra
asked in Samsung Phones

Can't Afford my bill

I lost my job due to what's going on and cant pay my bill. Not even bridge pay. Are you guys going anything to help out?

4
N
2 years ago
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DavisFamPaparazzi
asked in Samsung Phones

VoLTE Service disabled after software update?

Sometime around the beginning of March, I purchased a factory unlocked Galaxy S8. Prior to the purchase, I checked with cricket to ensure that the phone would be compatible with their service - I was assured that it would. Phone arrived, and I set it up with no issue - or so I thought. The next nay someone informed me that they had been trying to call me but my phone went straight to VM.A bit odd, I thought, and attempted to call them...and the call would not go through. All Data services were working, the phone showed connected to the cricket network, but I could not make calls. I tried everything I knew to do, reset settings, restarted the phone, etc, to no avail and so I contacted customer support. After literal hours or trying this setting and that setting, the support person informed me that my phone was NOT compatible with cricket service and I’d have to buy a new one. But I verified that it was compatible? To which they replied, “Oh, yes, the phone is compatible with our service

2
Y
7 months ago
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cdedhiaExtra
asked in Samsung Phones

Wont unlock my 2 year old phone

I purchased Samsung Amp Prime phone from cricket. I used it for a while and moved on to apple phone (without using it for 6 months as they claim to be the criteria for unlocking the phone) now I’ve had the amp prime for more than 2 years and every now and then I use it but obviously won’t give up my apple for using prime as a primary phone right?Now I want to travel abroad with both my phones and they won’t unlock that phone ! I called the customer service and they’re not helping. I know this is not going to help too, it’s really sucky service and feels like they trap you in it. I’m really unhappy. 

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1 year ago
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obadaveil82Extra
asked in Samsung Phones

Game Optimizer Overloading System

HiJust recently my fairly new S10 has been showing the above message at least once a day, even if I haven't been playing a game. I've had a couple of casual games on my phone since I've had it but this is a recent notification, any idea of how to fix it? I can't delete the optimizer unfortunately.Thanks in advance.

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1 month ago
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TL8032612002Extra
asked in Samsung Phones

Is S9 and Note 9 going away?

I just couldn’t believe my Note 9 and wife’s S9 aren’t on the whitelist? So we have to switch to another carrier?Am I understanding it wrong?The phones are still 100% perfect, nothing is wrong and is capable of 4G. in order to continue using Cricket, we have to buy two new phones?We started with Cricket because we did not like being locked and now Cricket want to enforce the arbitrary and ridiculous phone change?   I am not seeing we can buy two new phones before Feb. Sad we have been with Cricket for so long.  

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7 months ago
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grannysmithExtra
posted in Samsung Phones

No mobile data after factory reset - solved it myself.

I did a factory reset on my phone, and then had no mobile data.  Tried everything.  APN settings, mobile data on, 500 internet searches.  Everything fine on the phone except except no data. (WiFi fine)Solution:SettingsBackup and ResetReset network settings.Tada!Here was what Cricket support had to say to help: Me: Hello, I have no mobile data on my phone. I did a factory reset and now there is no mobile data. Support #1: Let's check everything you've ever done in your life that relates to your phone. Sorry, can't figure it out. I will escalate your case.Support #2: Let's check your signal strength.Me: It is not a signal issue. I have the problem everywhere. It started when did a factory reset.Support #2: Well, let's check your signal strength. Hmmm... Your signal seems fine. Sorry, I'll escalate your case.Person at store: Hmmm. I've never seen this before. It's obviously not the signal, since my phone is fine here.Me: Can you put a note in my case that says you

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3 years ago
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Luke doughtyPaparazzi
asked in Samsung Phones

Does the gsm unlocked s10 lite work with cricket wireless

Im thinking about buying the samsung galaxy s10 lite from ebay and i was wondering if it supported cricket wireless the phone is gsm unlocked and wint work with cdma. If you have an answer please let me know. Thank you :)

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1 year ago
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Mroderick1234Extra
posted in Samsung Phones

Network Time is incorrect

I all of a sudden have the wrong time on text messages and network time. Need to manually change the time but does not fix message time.

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MamasitaMarz
2 years ago
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LesMyerPaparazzi
asked in Samsung Phones

Questions about 5g Upgrade with Motorola G7 Power, Samsung Galaxy S7

Cricket Free Msg: Important! Your current phone will no longer work when we shut down our 3G network in February 2022. We are here to assist with upgrade options. To help with the upgrade process, we may re-direct your call to customer service. After January 8th, we may temporarily suspend your service in order to speak to you. You can avoid service disruption by visiting https://www.cricketwireless.com/3Gshutdown, dialing 611, or visiting your nearest Cricket store. Thank you!  I have two phones on Cricket for several years.  Samsung S7 and Moto G Power.  Both were unlocked versions purchased directly from the manufacturer in the USA.  Last Friday I received text above on Samsung Galaxy S7 phone about network upgrade.  Started looking into things and the IMEI numbers for both phones failed the upgrade check on both ATT and Cricket web sites.  Both of these phones do 4G, LTE, and use voLTE/ARM-WB (HD Voice).  As long as the device supports AMR-WB, then HD voice is possible on 4G.  It’s

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1 year ago
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oshea1987Extra
asked in Samsung Phones

Cricket and downloading apps

I have cricket and am on the 55 dollar unlimited plan. Most stuff works ok but lately downloading apps from the google play store literally takes HOURS. Downloading apps over wifi is very fast as expected. For example downloading the uber app (less than 60mb) took me over an hour. I have full bars and other stuff like internet YouTube and stuff works fine but downloading or updating apps is excruciatingly slow. I've talked with technical support from cricket and also with tech support from google play and have been unable to resolve the issue. Have tried everything. The phone is 8 months old and is in excellent condition. My bill is due on the 15th and I am planning on porting my number and switching to boost mobile tomorrow. I've talked to countless techs from Google and cricket and my problem persists.

6
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5 months ago
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p00k1Paparazzi
posted in Samsung Phones

Warning all s20fe cricket users: Do not update

If you have purchased a Cricket s20FE, do not update to Baseband G781USQU3DUCB, their latest OTA update. Your device will begin disabling the backlighting on your screen and begin to flicker when under bright areas (outside) when you have adaptive brightness, or anything higher than 80% brightness enabled outside.My temporary solution is to disable adaptive brightness and keep it at 60-70%, and hopefully Cricket will release the G781USQU3DUD4 (April 20) OTA update.I have tested this on 3 devices so far, and even flashed this firmware on an unlocked s20FE.On a related note, I have noticed Cricket's baseband versions are identical to At&T's. So I am not sure why they are 3 versions behind from At&t, or if you can flash to their firmware.Is it possible to pop an ATT sim inside the device to get the OTA update? 

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1 year ago
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Max7777Extra
asked in Samsung Phones

Can Text but not talk, phone is on the white list, but somehow not compatible

The question to answer is, “How can Cricket make the phones on the “white list” actually work and be compatible or will Cricket offer discounts in cases where we, loyal customers, purchased phones that are on that list and turn out not to be compatible?--If you can text and not talk, it probably has something to do with the change AT&T made to dropping 3G and you phone not supporting HD LTE or such.  My phone is on Cricket’s “white list” as compatible.  Once I ordered it, (from an independent source) the IEMI comes up as not compatible. ????I spoke with one Cricket service member and they went by the book. “Not compatible, nothing we can do.”   Then when I spoke with someone via the online-phone conference, that support person said, “Yes, it’s on the list, even though the IEMI doesn’t work, it will work.  He said he was going to change something around and sent the sim card and charged me my first month for the added line and the sim card.  Surprise!  The phone texts but doesn’t ca

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1 day ago
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RichardGravenerPaparazzi
asked in Samsung Phones

Use Samsung galaxy S20Ultra Phone

Hey there!My name is Thomas MIlls. and I buy a new Samsung galaxy S20 Ultra and I don’t know how to use it. Anyone tell me how to use it.Thanks for helping me. 

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2 months ago
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HellannExtra
posted in Samsung Phones

Can I keep my Cricket number to a different device

I have an S5 with a Cricket account. I would like to change to using an S8 while keeping my Cricket number.Since it is a used phone, I cannot upgrade. So, I saw I could request a new sim card for a different device on my current line.If I go this route and order a new sim card for the S8 (keeping my number) does that make the S8 the device now for the line? What happens to my S5?Can I then use my S5 to add an additional line and order a new sim card for the S5 as a new number? Or will it still be linked to the original account and not be available to use as a new line?

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Marlena_Cricket
4 years ago
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unifyingforceExtra
posted in Samsung Phones

Full signal, can't make or receive calls, can text

I have full signal and receive texts and can access the internet in Norfolk, NE and Dodgeville, WI, but for whatever reason I am unable to send or receive phone calls. As a truck driver, this is a super major issue.

1
Bulldog
3 years ago
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viniebenet3Extra
posted in Samsung Phones

Any of you still have a case on?

Since getting my phone from Sprint, it's been in an OtterBox. A few drops, but past that, she's been steady in my hands. Well I took off the case and feel like I have a new phone. I forgot how beautiful the porcelain white back glassrouterlogin is contrasting against the black of the camera protruding ever so slightly. The front screen, the sides. I'm discovering this phone all over again. So any of you guys still have your cases on or taken them off, and if so how's it been? Any drops, near-drops, or an OCD-helicopter-parent grip?192.168.0.1

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7 months ago
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Grace123Extra
posted in Samsung Phones

How do I deactivate my phone or account? I think my cell phone is lost.

I lost my cell phone this afternoon.   I like to deactivate it.   Please. My name is Grace Strickman.   My phone number is 4802864975.

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BillyM_Cricket
4 years ago
Oscar
OscarExtra
asked in Samsung Phones

5g

So 5g has come out for cricket. I have a s20 ultra 5g and i wanted to know if i could get 5g coverage on it and/or what do i have to do to enable or get the 5g coverage. (its unblocked by the way, from best buy)

3
C
9 months ago

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