Samsung Phones

  • 411 Topics
  • 1,079 Replies

411 Topics

Bulldog
BulldogAward Winning Star
asked in Samsung Phones

No calls in or out after getting upgrade text about 3G Shutdown

Help! Cricket sent me a text telling me I needed to update the software on my phone to be able to use it after they shut down their 3G network. My software is up to date but I still can’t make or receive calls! I’m using an unlocked S10+ that says it is compatible on their website. 

9
G
1 year ago
G
glassesmanExtra
asked in Samsung Phones

Galaxy A20

Why is the Galaxy A20 no longer going to be supported on Cricket’s networks? Supposedly it’s because it doesn’t support HD Voice / VoLTE, yet as you can see in my phone’s settings, there’s clearly an option to enable it:  Why is it not going to be supported anymore? Thanks in advance.

2
D
2 years ago
H
HEXYEB0Paparazzi
asked in Samsung Phones

Where are the Cricket Visual Voicemail files stored on Android?

Hello,I am having trouble finding the location to which Visual Voicemail exports files. Checked Music, Downloads, other usual suspects to no avail. Tried searching for *.amr files - no luck.Steps:Open Cricket Visual Voicemail app (log in) Select voicemail message of interest Tap the 3 dots in the upper right-hand corner → Export to file A message pops up The message has been exported to: /files/voicemail-<date-time>.amr However, there’s no /files folder in the root of the phone storage or SD card. Searching for it does not provide results either. App version: 3.3.0.101215Phone: Samsung Galaxy S8 (SM-G950U)Android 9

6
3msafetyglasses
2 years ago
O
obadaveil82Extra
asked in Samsung Phones

Game Optimizer Overloading System

HiJust recently my fairly new S10 has been showing the above message at least once a day, even if I haven't been playing a game. I've had a couple of casual games on my phone since I've had it but this is a recent notification, any idea of how to fix it? I can't delete the optimizer unfortunately.Thanks in advance.

9
B
3 months ago
K
KcampbellExtra
posted in Samsung Phones

Broken screen

I accidently dropped the phone can cricket fix it right there on site or are they gonna send it out?

4
J
4 years ago
A
aryanalisalahExtra
posted in Samsung Phones

Buying Samsung Note 10 Plus 5G Phone

I would like to buy a Samsung Note 10 Plus 5G unlocked phone from Xcite Kuwait. Is (my carrier) "Cricket" able to provide service for it?

1
C
3 years ago
G
GalaxyGAStuntman
asked in Samsung Phones

3G Shutdown - Samsung Galaxy S6 Edge

Hi! I am hoping to confirm if my Samsung Galaxy S6 Edge will continue to work on Cricket’s network after the 3G shutdown. I did receive the text message from Cricket regarding the shutdown. However, I’ve been checking the Cricket site (specifically the “Device Compatibility” lookup) and I received the “Yay, your Samsung SM-G925A is compatible!” message when plugging in my phone’s IMEI ID. This leads me to believe that my phone will work after the shutdown. I should note that I checked other carriers and it appears that my phone will work on their platforms after the shutdown. For example, AT&T is indicating that my phone will continue to be supported on their network after the decom. This furthers my belief that my phone should continue to work as Cricket uses AT&T’s network for service. Thanks for any confirmation regarding if my phone (Samsung Galaxy S6 Edge) will continue to work on Cricket’s network after the 3G shutdown. My phone works perfectly and I really have no desire

5
E
1 year ago
S
santosdenesExtra
asked in Samsung Phones

Samsung A50 compatibility

Hi I just got the Samsung A50 and I was wondering if my phone is compatible with Cricket if so then what are my chances of having 3g or 4g? I’ve done a little bit of research and notice not many phone companies have 3g or 4g for this type of phone yet. auto clicker

1
D
3 years ago
E
EsmeraldaOrozcoExtra
asked in Samsung Phones

My Sisters Phone won't turn on any more

My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched or fixed. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her. 

5
stefanheisles
4 months ago
D
DavisFamPaparazzi
asked in Samsung Phones

VoLTE Service disabled after software update?

Sometime around the beginning of March, I purchased a factory unlocked Galaxy S8. Prior to the purchase, I checked with cricket to ensure that the phone would be compatible with their service - I was assured that it would. Phone arrived, and I set it up with no issue - or so I thought. The next nay someone informed me that they had been trying to call me but my phone went straight to VM.A bit odd, I thought, and attempted to call them...and the call would not go through. All Data services were working, the phone showed connected to the cricket network, but I could not make calls. I tried everything I knew to do, reset settings, restarted the phone, etc, to no avail and so I contacted customer support. After literal hours or trying this setting and that setting, the support person informed me that my phone was NOT compatible with cricket service and I’d have to buy a new one. But I verified that it was compatible? To which they replied, “Oh, yes, the phone is compatible with our service

2
Y
1 year ago
C
cconly4Extra
asked in Samsung Phones

Cannot activate SIM for phone purchase through online store

Hi, I am having trouble activating new phone on the cricket activation website. I receive an "Oops! Looks like we're having a problem with our system. Please try again later." message.This is a Galaxy A14 5G phone

4
B
6 months ago
E
ElmerExtra
asked in Samsung Phones

why is it so complicated to get help unlocking my phone?

I'm trying to reach someone at cricket that can assist me unlocking my device. I am a current customer that meets all the requirements unless there is something in the fine print i wasn't aware of. Can someone please help

2
B
8 months ago
E
eaganmPaparazzi
asked in Samsung Phones

Phone will not update

I have a Samsung S8+ and I haven't received any software or security patch updates. I am still running Android N with Security Patch August 1, 2017. I have tried factory reset, wipe partition cache , safe mode, forced the check software update under settings and samsung smart switch using my computer. I have contacted both Samsung and Cricket about this issue and have gotten absolutely nowhere and not to mention I took my phone to AT&T and they couldn't even figure it out. If anyone could please help me that would be great. Model # SM-G955UBuild # NRD90M.G955USQU1AQGL

4
N
3 years ago
N
NiwredExtra
asked in Samsung Phones

Calls dropping or no service at all

According to Crickets service coverage map I should be getting coverage in my area  this isn't the case,I can't make any calls,when I do,they drop,can't send texts,the previous service provider was great,I came to Cricket around 2 months ago to save a few dollars,and even though I bought and paid for 2 phones at cricket which will be useless with any other carrier if I leave before 6 months,still,I am going to be returning back to AT&T if this issue isn't resolved,having service would mean the difference between life and death, especially right now with the future forecast and current temperature at 0° degrees and withheld factor at -25° below 0° degrees here in eastern Ky.I hope to stay with Cricket,but if this issue isnt resolved soon,I will be returning to AT&T at the end of the next billing cycle

2
B
9 months ago
H
HarleyriderchgoPaparazzi
posted in Samsung Phones

Wifi password

How can I find my wifi password or how can I reset it on my galaxy S5 I'm trying to connect my new android car radio wifi with my phone or vise versa and I don't know my password to connect..thank you

2
H
4 years ago
4
4r2jlogisticsPaparazzi
asked in Samsung Phones

find my phone please

No one has removed anything that I know of, except the phone itself. How do I find or locate my phone I have 4 phones on my line. The one I am Looking for is 8327626207

1
D
10 months ago
S
semileeExtra
asked in Samsung Phones

Help me! I have question about (Samsung Galaxy S21 5G)

I am planning to buy a new phone. Is Samsung Galaxy S21 5G (Unlocked) compatible with the carrier? I know I would not be able to have 5G services but how about other normal services? (phonecalls, texts, unlimited wifi, LTE, etc)

2
C
1 year ago
N
Najar45Extra
asked in Samsung Phones

Can't Afford my bill

I lost my job due to what's going on and cant pay my bill. Not even bridge pay. Are you guys going anything to help out?

4
N
3 years ago
T
ThaddWayne666Extra
asked in Samsung Phones

cricket won't unlock my old Cricket phone

So I got an old Galaxy from cricket yeah I get it it hasn't been active for the whole 6 months but it's been active for two months I've been with Cricket a little over a year I have two other phones from cricket that is a lot and they unlocked it before the 6 months because the one phone right before I got my Galaxy only had it for 2 months and the Galaxy I've had for like two and a half months but I don't use it no more so why can't I get it unlocked I have another sim card that I need to keep active to keep the service on me and also I'm using four different carriers right now to see who I like better so far TracFone is out I don't mind staying with Cricket they're the best so far other than the unlocking policy even if it's an old phone unlocked

3
U
1 year ago
M
Max7777Extra
asked in Samsung Phones

Can Text but not talk, phone is on the white list, but somehow not compatible

The question to answer is, “How can Cricket make the phones on the “white list” actually work and be compatible or will Cricket offer discounts in cases where we, loyal customers, purchased phones that are on that list and turn out not to be compatible?--If you can text and not talk, it probably has something to do with the change AT&T made to dropping 3G and you phone not supporting HD LTE or such.  My phone is on Cricket’s “white list” as compatible.  Once I ordered it, (from an independent source) the IEMI comes up as not compatible. ????I spoke with one Cricket service member and they went by the book. “Not compatible, nothing we can do.”   Then when I spoke with someone via the online-phone conference, that support person said, “Yes, it’s on the list, even though the IEMI doesn’t work, it will work.  He said he was going to change something around and sent the sim card and charged me my first month for the added line and the sim card.  Surprise!  The phone texts but doesn’t ca

2
B
8 months ago
T
TL8032612002Extra
asked in Samsung Phones

Is S9 and Note 9 going away?

I just couldn’t believe my Note 9 and wife’s S9 aren’t on the whitelist? So we have to switch to another carrier?Am I understanding it wrong?The phones are still 100% perfect, nothing is wrong and is capable of 4G. in order to continue using Cricket, we have to buy two new phones?We started with Cricket because we did not like being locked and now Cricket want to enforce the arbitrary and ridiculous phone change?   I am not seeing we can buy two new phones before Feb. Sad we have been with Cricket for so long.  

2
I
1 year ago
G
grannysmithExtra
posted in Samsung Phones

No mobile data after factory reset - solved it myself.

I did a factory reset on my phone, and then had no mobile data.  Tried everything.  APN settings, mobile data on, 500 internet searches.  Everything fine on the phone except except no data. (WiFi fine)Solution:SettingsBackup and ResetReset network settings.Tada!Here was what Cricket support had to say to help: Me: Hello, I have no mobile data on my phone. I did a factory reset and now there is no mobile data. Support #1: Let's check everything you've ever done in your life that relates to your phone. Sorry, can't figure it out. I will escalate your case.Support #2: Let's check your signal strength.Me: It is not a signal issue. I have the problem everywhere. It started when did a factory reset.Support #2: Well, let's check your signal strength. Hmmm... Your signal seems fine. Sorry, I'll escalate your case.Person at store: Hmmm. I've never seen this before. It's obviously not the signal, since my phone is fine here.Me: Can you put a note in my case that says you

2
K
4 years ago
M
Mroderick1234Extra
posted in Samsung Phones

Network Time is incorrect

I all of a sudden have the wrong time on text messages and network time. Need to manually change the time but does not fix message time.

4
MamasitaMarz
3 years ago
C
cdedhiaExtra
asked in Samsung Phones

Wont unlock my 2 year old phone

I purchased Samsung Amp Prime phone from cricket. I used it for a while and moved on to apple phone (without using it for 6 months as they claim to be the criteria for unlocking the phone) now I’ve had the amp prime for more than 2 years and every now and then I use it but obviously won’t give up my apple for using prime as a primary phone right?Now I want to travel abroad with both my phones and they won’t unlock that phone ! I called the customer service and they’re not helping. I know this is not going to help too, it’s really sucky service and feels like they trap you in it. I’m really unhappy. 

3
U
1 year ago
M
MikeMStuntman
asked in Samsung Phones

One UI5 Android 13 for s20 5G Series

Does Cricket have projected rollout date for One UI5 Android 13 the S20 5G and the S20+5G Samsung phones? I've seen some of new features (Bugs) on other S series phones and I have some concerns about 13's stability as a whole. I am currently on update FVK4 DEC 1, 2022. Thank you in advance for responding.

16
T
5 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings