Samsung Phones

  • 410 Topics
  • 1,078 Replies

410 Topics

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Slc49452Paparazzi
asked in Samsung Phones

samsung a14 5g not giving me the aod option

Hi I am trying to figure out why my samsung a14 5g doesn't give me the always on display option? I don't get any notifications when my screen is off. Wondering what I need to have on to activate this?

4
S
5 months ago
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daddog47Paparazzi
asked in Samsung Phones

voicemail not working

Called customer service, they reset my voicemail. Talked to char, r & r sim card. Nothing works. Callers get busy signal and can't leave messages if I don't answer. If I call my phone, using my phone, I can get to leave message, and it shows up on visual voicemail. 

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Marlena_Cricket
4 months ago
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taran8648Paparazzi
asked in Samsung Phones

Samsung A53 not receiving some photos via text

Hello.  My new A53 receives some photos texts that are sent, but not always.  It's hit or miss.  My settings look correct, but I must be missing something.  My son, who is on the same plan, will receive the photo in text, but the same picture will not come through to my phone.  He also has a Samsung.  I believe his is an A13 or 14.

4
B
5 months ago
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jn2739Extra
asked in Samsung Phones

Microphone Not Working After Phone Update

After getting a recent update on my Samsung A12 the microphone doesn’t work - callers can’t hear me talking. If I use a sound recorder app it seems like the mic picks up background noise by not my voice. Resetting the phone did not fix the issue. I’ve seem some other complaints from recent phone updates and was curious if anyone is have the same type of problem.

4
G
2 months ago
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aritinaPaparazzi
asked in Samsung Phones

nonworking unlock code

I have an unusual issue that many cricket personnel have tried the unlock code in the system for my phone but it never works. Please help me.. Is there a way to find out if my phone has a defect that is preventing it from accepting the unlock code?  Also because the unlock code does not work I need a PUK code before trying the unlock code again 

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A
5 months ago
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vteckiA-List Star
asked in Samsung Phones

Can't make or receive calls since the System Update 1 day ago.

Samsung A51 5G. When I try to make a call it says “Couldn’t Connect” with the busy tone. When someone calls me it goes straight to voicemail. Texts are working but spotty (very slow). Internet is working. This happened as of the last system update 1 day ago.  Nothing wrong with our bills. Everyone else on my plan has no problem. I’ve tried restarting phone, cycling connections on/off, reseating SIM. I am pretty sure this is a Cricket issue for this specific phone.

4
Z
5 months ago
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meilandPaparazzi
asked in Samsung Phones

Hotspot Samsung Galaxy S22

Is there a way to fix the issue with the S22 hotspot. It is not working. I know it has been listed on a list of compatible devices but Is cricket going to add this feature? I've called customer service twice and they told me the phone should work woth hotspot based on the iemi but I could not get it to work, the second time the person was ugly about it and said I should have bought from cricket to get a working Hotspot. They did the same thing when I switched to cricket. They told me in store the phone I had would not work even though it was compatible and sold me a truly terrible phone so i went to the at&t phone i had and it did work. I know they wanna make their money, but I also dont like that an existing customer has to pay full price plus an upgrade fee just for a phone. I bought my phone unlocked as it was compatible with cricket based on the iemi, but it was the newest galaxy on the market and I don't enjoy spending an obscene amount of money for a new phone every year and

4
S
10 months ago
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gamezt2Extra
asked in Samsung Phones

Samsung Galaxy A32

I got a notice to update my phone and that I needed to be connected to wifi to do so. I agreed and my samsung A32 started to update and when completed my phone starts to turn on until the cricket “something to smile about” logo comes up and then shuts off, then repeats over and over. What can I do? Ive tried to hold the on/off button and that changes nothing. When I hold down both volume up and volume down with the start button some warning message comes up stating a custom OS can cause critical problems in phone and installed applications - if you want to download a custom OS, press the volume up key, otherwise press the volume down key to cancel...please help what should I do?

4
A
8 months ago
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helyhuExtra
asked in Samsung Phones

Muffled sound, could it be an old sim card?

Boyfriend upgraded from a very old Samsung phone to the Samsung A14 5G through the Cricket website. His coworker helped him set it up and they used the SIM card from the old phone instead of the new one that came with the new phone. Whenever he calls anyone he sounds really muffled, the sound quality is terrible. He can hear people fine, but people can’t hear him well. We are still within the 7-Day window. My question is, could the muffled sound be from using the old SIM card? He took it into a Cricket store and they tried it by calling another store and told him to send the phone back . They couldn't really help since he had bought upgraded through the Cricket website.At this point could he even put the new sim card in? What would that do? How would that work? He said something about the activation on Cricket's website not working so I'm not even certain the new phone got activated in that way. Although it works, so I’m not sure how it isn’t activated. He's not at all tech savvy, so h

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MamasitaMarz
1 month ago
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cconly4Extra
asked in Samsung Phones

Cannot activate SIM for phone purchase through online store

Hi, I am having trouble activating new phone on the cricket activation website. I receive an "Oops! Looks like we're having a problem with our system. Please try again later." message.This is a Galaxy A14 5G phone

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B
6 months ago
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4094445728aExtra
asked in Samsung Phones

Phone doing crazy stuff

Hi!Ok so my phone has been doing these weird things for some time now. Not every single day, but almost everyday. And I own a cleaning service and I have to have my phone at all times. I'm scared eventually it's going to crash and I'm going to lose all of my information that is stored on it. It has no scratches it has no dents it's never been wet there's nothing wrong with it I take good care of my phone. But sometimes the screen will just start jumping.. and once it begins doing that then it just goes on its own if I'm in the middle of a text or sending an email it'll just start typing letters it'll hit the send button it'll open multiple apps just real quick Bam Bam Bam at one time.. it'll start taking pictures by itself in the middle of all this but anyway I'm scared I'm just going to lose all my personal and business information if somebody could please help me I do have the cricket protect program that I pay for $8 a month

4
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4 months ago
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cougleStuntman
asked in Samsung Phones

5g+

Why does cricket block 5g + on their wireless map and my phone. Brother has att and gets 5g+ and I have Samsung s20 ultra and no 5g+

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C
1 month ago
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burtonpolickaPaparazzi
asked in Samsung Phones

sim card locked need Puk codes please help

My phone was hacked and cloned and I got locked out of my Sim card in need of puk codes thank yall 

4
M
10 months ago
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blasterronExtra
posted in Samsung Phones

False Onine Order Policy

I recently ordered the s9 as of thursday May 17th around 11pm. Now according the website policy if an order is placed after 2pm on a business day (monday-friday), holiday, or weekend, itll be shipped out the following business day. Now i shouldve received an email saying it shouldve been shipped friday since technically is was ordered before 2pm friday. But i still have not received any sort of email besides the one that stated my order was placed.

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B
6 months ago
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TinkieExtra
posted in Samsung Phones

Loyal Customers

Why is it that Cricket does not offer its existing customers any type of incentive? We have to pay to upgrade and pay a higher price for the phone.

3
E
5 years ago
6
6027185095Paparazzi
posted in Samsung Phones

Hot spot denied

Why can't be approved to pay for the hotspot when my phone is working great as a hotspot? I own a new from Samsung s9+ phone. If the rules states you should use an eligible phone to work for the hotspot. Why my phone is not allowed to use the hot spot? I just want to pay the fees so I ca use my tablet, since my vision is not that good. I was told to stop using the hot spot or they will suspend my line. I went to their office and I paid for one other pho e that was on their list of eligible to use the hot spot. I have 4 lines. I tried to use that lines hot spot but it did not work. So why can't I just pay for my phone that fee so I can continue to use my hot spot? My husband is ready to drop the service and go to other carriers.

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BillyM_Cricket
4 years ago
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linkmendallPaparazzi
posted in Samsung Phones

pop up ads

I just transferred my ATT Samsung Galaxy S7 to Cricket yesterday.  Today I started seeing pop up ads randomly covering over whatever I was doing.  It's terribly annoying.I checked some of the other questions and opted out at liveramp, I don't use Chrome as a browser, I couldn't find the "My Cricket" file that others suggested disabling (even after I asked it to show me system files too) and I didn't load any new apps since I switched to Cricket.  It must be something to do with the new Cricket sim card.  It's the only thing that has changed.Help please.  This is an untenable situation - the ads are that bad!Kindra

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BillyM_Cricket
4 years ago
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GJCPaparazzi
posted in Samsung Phones

GS6 bootlooping

My husband's GS6 keeps boot looping, may stay up for a minute or two but usually doesn't get fully past the Samsung logo on startup.  The day this started he showed me that the phone had a blue screen with Downloading on it.  He did not initiate this.  I later found out that it's a special screen you have to press 3 keys to get to!  He didn't do that!  So maybe it was a bad update that came OTA?? Anyhow, have tried to wipe cache, have tried factory reset, and no help.I tried to connect to Smart Switch but it said something like device incompatible. Not sure if firmware problem, or hardware problem, or ?Any suggestions?  He had to go ahead and get a new phone but it would be nice if we could get this working as a backup.

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G
4 years ago
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Danielk2112Paparazzi
posted in Samsung Phones

Samsung S9

I just spoke with customer service representative who said they absolutely will not give the new Samsung for 349.00 to current customers..only New customers..thats ridiculous.! I'm done cricket.. I've been with your company for 10 years or more..Im disgusted you would give someone who may or may not stay with you a discount but loyal customers you wont..hi T-Mobile, hi any other company..ill pay 800.00 for new Samsung now but not w You!..im done with this company! this customer is right...always! Bye

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C
4 years ago
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DanielMtzPaparazzi
posted in Samsung Phones

¿Cuándo actualizará s8 a Android Pie?

Tengo un s8 y aún no actualiza a Android Pie

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Grod_Cricket
4 years ago
F
FredwgPaparazzi
posted in Samsung Phones

Phone Upgrade Problem

I bought a new phone as an upgrade to my present phone. I have received it and am trying to following the instructions to activate the phone. I would like to keep the same phone number for this phone.I have inserted the sim card and charged the phone. I then go to the activation page located at https://www.cricketwireless.com/activate.html and enter my order number off the invoice and the listed telephone number (which is the same one as the old phone). Click on the "Activate" button and then almost immediately get a notice that "Service Not Available".I am stumped as to what to do now as I cannot seem to get the new phone activated.Any help would be appreciated.

3
B
7 months ago
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T_IuniExtra
posted in Samsung Phones

Phone selection

Does Cricket plan on carrying the s10e, s10 or s10+? You've always had such a small selection of phones to choose from. How do you plan on retaining customers with your selection of devices, relatively high service prices compared to the competition and not to mention the AWFUL phone payment service through progressive leasing. Not seeing much reason to stay a customer.

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Grod_Cricket
4 years ago
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Bpate1802Extra
posted in Samsung Phones

Network unlock code for galaxy grand prime

Have a galaxy grand prime with a network locked Sim. Need code to unlock Sim card

3
R
3 years ago
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LittleLadyExtra
posted in Samsung Phones

Trouble activating phone-invalid sim card message

I purchased a Cricket compatible and supposedly unlocked Samsung Galaxy s7 from a well-reviewed user on Ebay. I purchased a Cricket universal sim card from Best Buy and went through the activation process here. I wanted to keep my previous phone number, and the new phone shows up under my number on the My Account page. I got a notification saying changes had been made to my account on my old phone as well.The problem is that I keep getting an invalid sim card notification on the new device. I've tried a factory reset and I can't insert my old phone's sim card into the new one as they are different sizes (micro in old, nano in new) to see if the phone is indeed unlocked. How can I get this thing activated and working?

3
BillyM_Cricket
4 years ago
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CricketliPaparazzi
posted in Samsung Phones

Can't send or receive mms messages

Switched to Cricket from Verizon today... Now just realized can't send or receive photos or even plain text on S8, S9+. Set APN per instruction, rebooted a few times, no help. Anyone had similar issue and any known solution? Thanks a lot ahead.

3
B
3 years ago

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