Samsung Phones

  • 424 Topics
  • 1,102 Replies

424 Topics

C
citapincRising Star
asked in Samsung Phones

Samsung S9+ Android P Update

My wife has the Samsung S9 and she just got the Android P update last night.  My son has the Samsung S9+ but hasn't received the update even though it's out.  We went into settings and did the manual search but it says it's up to date.  When will the S9+ get the Android P update?

11
N
1 month ago
V
viniebenet3Extra
posted in Samsung Phones

Any of you still have a case on?

Since getting my phone from Sprint, it's been in an OtterBox. A few drops, but past that, she's been steady in my hands. Well I took off the case and feel like I have a new phone. I forgot how beautiful the porcelain white back glassrouterlogin is contrasting against the black of the camera protruding ever so slightly. The front screen, the sides. I'm discovering this phone all over again. So any of you guys still have your cases on or taken them off, and if so how's it been? Any drops, near-drops, or an OCD-helicopter-parent grip?192.168.0.1

8
K
1 year ago
J
JathallExtra
asked in Samsung Phones

cricket has my phone blacklisted when it is clean

I bought an unlocked Verizon phone. I  checked the imei # with numerous websites and they all say the phone is clean. But cricket /At&t say it's stolen or not unlocked. I called Verizon they said the phone has been unlocked since 2017 when it was purchased and the phone is clean. Verizon said there has never been any issues on the phone.  Verizon can't understand why At&t and cricket say it's stolen. Verizon said it's there phone so cricket can't blacklist it and they can't understand why it's saying it's blacklisted when it is not!! At&t and cricket will not resolve this issue! They say they can't remove a Verizon phone from a blacklist but VERIZON DOESNT HAVE IT BLACKLISTED!! Cricket has it blacklisted. I have googled how to resolve this issue and I have found MANY people complaining of this same issue. Saying cricket/At&t are blacklisting phones that are perfectly fine so that you have no choice but to buy a new phone. If I don't get this resolved I will not be buyin

3
Marlena_Cricket
1 year ago
D
doshboyPaparazzi
asked in Samsung Phones

Device unlock requirements does not work with customer needs.

I have had my Samsung device for over a period of 6 months. My job descriptions requires me to travel overseas from time to time and there is not time I will be in the country continuously for over 6 months. on top of that, their roaming coverage does not cover some of the territories I visit. I have called customer service multiple multiple times and no resolution whatsoever. I have been a customer for over 5 years and I am considering dropping cricket because they dont value customer situations.

2
D
2 years ago
D
davtalPaparazzi
asked in Samsung Phones

Samsung Galaxy A32 5G - Android Security Updates and Android 12

My Samsung Galaxy A32 5G purchased from Cricket online in March with Android 11 is still stuck on the February Android security update. There is also no option to get Android 12. When will this phone receive security and Android version updates from Cricket?

2
G
1 year ago
A
AnomExtra
asked in Samsung Phones

Samsung galaxy a03s android 12

I was wondering if anyone knows when the android 12 update for the samsung galaxy a03s is going to be put out? I've read articles online and it said that the samsung galaxy a03s has gotten the android 12 update but I check my system settings and I don't have a update available. Does anyone know when the update should be out?

2
BillyM_Cricket
1 year ago
A
anthony2814Paparazzi
asked in Samsung Phones

One UI 5 for Note 20 Ultra 5G

Hello everyone! I wanted to know if anyone has received the One UI 5 software update on their Samsung Note phones yet? I have the Samsung Galaxy Note 20 Ultra 5G.

3
A
11 months ago
J
Jcs827Extra
posted in Samsung Phones

Voicemail immediately hangs up

My voicemail immediately hangs up after I dial it.All I hear is the connection being established and the line hangs up! Help

0
J
2 years ago
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niches298Paparazzi
posted in Samsung Phones

Not receiving messages from most numbers

Starting sometime midday 5/7/19 I stopped receiving all MMS messages. I assumed that was the extent of the problem but it turns out I am not receiving standard SMS messages from all but, as far as I can tell 4 numbers. I have an S7 and have tried the default Samsung messages app and the Google messages app that I normally use. Below is part of my message to customer support. I am still waiting for a response from them, in the meantime does anyone else have any suggestions? Some more info on the issue I am having is that I am not receiving messages. I thought it was just group (MMS) messages at first but have discovered today that i also am not receiving messages directly from a single sender (SMS i assume). I know that I missed messages from a Galaxy 8 Note (?) that I believe is on AT&T, a newer Iphone on AT&T, another newer Iphone on an unknown network,  Galaxy S6 on AT&T. The only two numbers that i have found to be able to receive messages from are a Galaxy S7

1
N
4 years ago
J
Jcocopoti929Extra
asked in Samsung Phones

Can’t setup voicemail

We have recently switched one of lines to a Samsung galaxy s21 plus and it won’t let us setup voicemail. When you call to setup it just says I’m sorry the person you are calling has a voicemail that has not been setup.

3
M
1 month ago
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Kirito7534Extra
asked in Samsung Phones

voicemail help

I notice over the months my voicemail was not functioning. Somehow it was never setup. i press “ call voicemail “ and the automatic voice says “ the voicemail you trying to call has not set up their voicemail please try again later “ and there no setup option in voicemail on my phone.

1
C
8 months ago
J
Jonny LovePaparazzi
asked in Samsung Phones

You knew the s10e was losing service yet you let your customers find out on their own.

I purchased a Galaxy s10e on October 29th. I purchased a Galaxy because it has gorilla glass, high ram, fits my hand (why I bought the e vs the S10)I'm in Atlantic city on a business trip. I'm a vendor for a large camp convention. I need my phone, contracts are on the line. Same issue, Sunday morning I couldn't make or receive calls. Went to cricket store today, they said it's no longer supported. I said I had gotten weird texts from cricket "your device requires a change to continue service, please update your software version" several times. There were no available updates so I thought hey, I couldn't do when they said. No harm assumed, I'm up to date. They said those texts were informing me that my phone would no longer be supported which is wrong. I was nice, I didn't get upset, it's not their fault. They did go into the back and get me a Moto G Stylus which is nice. I told the lady, as long as it has gorilla glass, she said I needed my own screen protector. I said, no, I just boug

2
Bulldog
1 year ago
R
ruththrall13Extra
asked in Samsung Phones

Phone won't charge

I have had my android phone for 3 years now and it was a one year old model when I got it. It is a Samsung Galaxy A01 and recently for the past month it won’t charge really. I’ve tried changing outlets and charging cables so many times. If it actually starts charging my phone it takes forever just to charge five percent and it usually will only stay charging for a minute or so at most. What should I do? 

3
B
10 months ago
C
CNHerreraExtra
asked in Samsung Phones

The Unlocked Galaxy S20+ 5G BTS Edition

Will the new Unlocked Galaxy S20+ 5G BTS Edition be able to work on cricket?

2
D
2 years ago
A
alyshiahExtra
asked in Samsung Phones

blocking numbers

Is there a way to block numbers from my child's phone so they cannot unblock them?

3
B
10 months ago
2
214BoogExtra
asked in Samsung Phones

Phone not sending or receiving text messages

I just got my phone and activated it today and I've noticed that text messages I'm sending aren't going to the recipients but says sent on my end also im not receiving text messages from anyone. 

2
J
2 years ago
A
aritinaPaparazzi
asked in Samsung Phones

nonworking unlock code

I have an unusual issue that many cricket personnel have tried the unlock code in the system for my phone but it never works. Please help me.. Is there a way to find out if my phone has a defect that is preventing it from accepting the unlock code?  Also because the unlock code does not work I need a PUK code before trying the unlock code again 

4
A
7 months ago
S
SkylaShadows2010Extra
asked in Samsung Phones

cricket phone is stuck in boot loop!

This phone had been active and functional for over 6 months. After leaving it plugged in for the day while I was gone, I came back to it being messed up! It will NOT turn on-it's stuck in a boot loop(flashes beginning white cricket screen, then goes black, and repeats.)When I press power button for a second, it says it has 77%; but when I try to start it up (both by holding power button, and/or by the various ways of rebooting it via power and volume buttons), it flashes a screen showing the battery as dead, and needs to be plugged in. BUT refuses to acknowledge being plugged in. BTW-when I try to get to the menu by holding power and volume key, no menu will pop up- (except a screen indicating it needs to be plugged in-regardless of how much charge it previously said it had)- UNLESS it is plugged in.Also-NOTHING new has been done-NO recent updates, NO new apps downloaded; just plugged in for a full day. (I normally only charge a few hours at a time, or overnight). So what the hell??

1
Marlena_Cricket
8 months ago
D
DmorenoExtra
asked in Samsung Phones

new upgrade phone won't activate

I just upgraded my phone to a galaxy s20 and it won't activate. It keeps giving me the "oops looks like we're have problems with our system. Please try again later" and I have been on and off with trying to activate it all day. Order number fine, phone number fine, and sim card is fine

1
C
9 months ago
P
Parker2221Extra
asked in Samsung Phones

phone not registered

Phone tells me it's unregistered and can make emergency calls only

2
E
2 years ago
P
PlumbunExtra
asked in Samsung Phones

Visual voicemail stopped transcribing calls. (?)

I have had an A6 for 6 wks or so (I know, late to the party :) ). At 1st, visual voicemail worked fine, but for the past several weeks it records voice msgs but does not transcribe them to writing - ie, doesn't do what visual VM is there for. I don't know if this happened after an update - if so, it was one I was unaware of. Has anyone else encountered this issue? Thx a lot for any help.

5
J
9 months ago
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JaffaExtra
asked in Samsung Phones

Can't Activate phone bought from online store

I can not activate the new phone i bought from your online store. Keeps giving me an “Oops, our system is have problems. Try again later.” message. It’s a Samsung s21. brand new order off of the Cricket website

2
J
5 months ago
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sonar703Extra
asked in Samsung Phones

SMS delay and All calls go straight to voicemail

For the last 2 days most of my calls go straight to voicemail and sms texts do not work or are severely delayed (not helpful when waiting for access codes to other accounts). Worked with chat support yesterday for over an hour. Is it just a network outage or issue caused recently on ATT or other? Just acknowledge if so because I can’t spend all day on the phone or in chat support to try and resolve. Never had an issue with Cricket for 8 or so years until now.

1
A
1 year ago
R
rjpkrpStuntman
asked in Samsung Phones

I keep getting messages to activate my order (It has already been activated)

as the title says I keep getting messages to activate my order.  Problem is, I’ve already activated the order….a week ago.  The phone is listed as one of the phones on the account.  However, today I’ve gotten both emails and texts messages telling me to activate the order or in 30 days my son’s service (which has been on Cricket for the past 4+ years) will be cancelled.  Can someone check to see why the records indicate that the order has not been activated yet?  It clearly has been activated (he’s been using the phone for the past week, with it’s new sim card). 

1
Marlena_Cricket
7 months ago
L
Luke doughtyPaparazzi
asked in Samsung Phones

im buying the s20 fe 5g off of ebay the phones gsm unlocked same exact phone cricket has on there store will the phone work or not i do not have the imei cuz it hasent arrived yet

the phones gsm unlocked same exact phone cricket has on there store will the phone work or not i do not have the imei cuz it hasent arrived yet will it work? and if not will the at&t ver of the phone work

2
S
2 years ago

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