Samsung Phones

  • 396 Topics
  • 1,049 Replies

396 Topics

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Jonny LovePaparazzi
asked in Samsung Phones

You knew the s10e was losing service yet you let your customers find out on their own.

I purchased a Galaxy s10e on October 29th. I purchased a Galaxy because it has gorilla glass, high ram, fits my hand (why I bought the e vs the S10)I'm in Atlantic city on a business trip. I'm a vendor for a large camp convention. I need my phone, contracts are on the line. Same issue, Sunday morning I couldn't make or receive calls. Went to cricket store today, they said it's no longer supported. I said I had gotten weird texts from cricket "your device requires a change to continue service, please update your software version" several times. There were no available updates so I thought hey, I couldn't do when they said. No harm assumed, I'm up to date. They said those texts were informing me that my phone would no longer be supported which is wrong. I was nice, I didn't get upset, it's not their fault. They did go into the back and get me a Moto G Stylus which is nice. I told the lady, as long as it has gorilla glass, she said I needed my own screen protector. I said, no, I just boug

2
Bulldog
1 year ago
A
alyshiahExtra
asked in Samsung Phones

blocking numbers

Is there a way to block numbers from my child's phone so they cannot unblock them?

3
B
4 months ago
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DmorenoExtra
asked in Samsung Phones

new upgrade phone won't activate

I just upgraded my phone to a galaxy s20 and it won't activate. It keeps giving me the "oops looks like we're have problems with our system. Please try again later" and I have been on and off with trying to activate it all day. Order number fine, phone number fine, and sim card is fine

1
C
4 months ago
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ruththrall13Extra
asked in Samsung Phones

Phone won't charge

I have had my android phone for 3 years now and it was a one year old model when I got it. It is a Samsung Galaxy A01 and recently for the past month it won’t charge really. I’ve tried changing outlets and charging cables so many times. If it actually starts charging my phone it takes forever just to charge five percent and it usually will only stay charging for a minute or so at most. What should I do? 

3
B
5 months ago
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sonar703Extra
asked in Samsung Phones

SMS delay and All calls go straight to voicemail

For the last 2 days most of my calls go straight to voicemail and sms texts do not work or are severely delayed (not helpful when waiting for access codes to other accounts). Worked with chat support yesterday for over an hour. Is it just a network outage or issue caused recently on ATT or other? Just acknowledge if so because I can’t spend all day on the phone or in chat support to try and resolve. Never had an issue with Cricket for 8 or so years until now.

1
A
8 months ago
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PlumbunExtra
asked in Samsung Phones

Visual voicemail stopped transcribing calls. (?)

I have had an A6 for 6 wks or so (I know, late to the party :) ). At 1st, visual voicemail worked fine, but for the past several weeks it records voice msgs but does not transcribe them to writing - ie, doesn't do what visual VM is there for. I don't know if this happened after an update - if so, it was one I was unaware of. Has anyone else encountered this issue? Thx a lot for any help.

5
J
3 months ago
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wb8vtw4Paparazzi
posted in Samsung Phones

ATT Galaxy S10E Support

Thinking of buying a slightly used ATT Galaxy S10E or Galaxy S9 Plus.  Will Cricket support these phones with OTA updates? Cricket does not support my ATT Galaxy S7 Active with updates but it works on their network with a Cricket SIM. 

3
N
2 years ago
J
JathallExtra
asked in Samsung Phones

cricket has my phone blacklisted when it is clean

I bought an unlocked Verizon phone. I  checked the imei # with numerous websites and they all say the phone is clean. But cricket /At&t say it's stolen or not unlocked. I called Verizon they said the phone has been unlocked since 2017 when it was purchased and the phone is clean. Verizon said there has never been any issues on the phone.  Verizon can't understand why At&t and cricket say it's stolen. Verizon said it's there phone so cricket can't blacklist it and they can't understand why it's saying it's blacklisted when it is not!! At&t and cricket will not resolve this issue! They say they can't remove a Verizon phone from a blacklist but VERIZON DOESNT HAVE IT BLACKLISTED!! Cricket has it blacklisted. I have googled how to resolve this issue and I have found MANY people complaining of this same issue. Saying cricket/At&t are blacklisting phones that are perfectly fine so that you have no choice but to buy a new phone. If I don't get this resolved I will not be buyin

3
Marlena_Cricket
10 months ago
M
mayfieldExtra
asked in Samsung Phones

sim card

Does replacing an old sim card (white) with a new one (green) improve the performance of my phone? Thanks

5
J
9 days ago
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NotmereallyPaparazzi
asked in Samsung Phones

Verizon to cricket text messages, not following still hitting old phone.

Good morning, and thank you for a place to come to. I'm helping my friend who is Korean and I translate for him, he was with Verizon for a long time and just had everything transferred over to cricket.I'm very intuitive with Android phones, but cannot seem to find the correct settings or problem to repair why his text messages are still hitting his old phone number on his old phone and not the new phone number, Verizon said they transferred to cricket.

3
Marlena_Cricket
9 months ago
F
FredwgPaparazzi
posted in Samsung Phones

Phone Upgrade Problem

I bought a new phone as an upgrade to my present phone. I have received it and am trying to following the instructions to activate the phone. I would like to keep the same phone number for this phone.I have inserted the sim card and charged the phone. I then go to the activation page located at https://www.cricketwireless.com/activate.html and enter my order number off the invoice and the listed telephone number (which is the same one as the old phone). Click on the "Activate" button and then almost immediately get a notice that "Service Not Available".I am stumped as to what to do now as I cannot seem to get the new phone activated.Any help would be appreciated.

3
B
3 months ago
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aritinaPaparazzi
asked in Samsung Phones

nonworking unlock code

I have an unusual issue that many cricket personnel have tried the unlock code in the system for my phone but it never works. Please help me.. Is there a way to find out if my phone has a defect that is preventing it from accepting the unlock code?  Also because the unlock code does not work I need a PUK code before trying the unlock code again 

4
A
1 month ago
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Luke doughtyPaparazzi
asked in Samsung Phones

im buying the s20 fe 5g off of ebay the phones gsm unlocked same exact phone cricket has on there store will the phone work or not i do not have the imei cuz it hasent arrived yet

the phones gsm unlocked same exact phone cricket has on there store will the phone work or not i do not have the imei cuz it hasent arrived yet will it work? and if not will the at&t ver of the phone work

2
S
2 years ago
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darkstarzPaparazzi
asked in Samsung Phones

Suddenly can't text only one person and we're both on Cricket

I suddenly can't text my friend. I get his texts but he doesn't get mine. We're both on Cricket and are the only person that doesn't get my texts. Worked for awhile yesterday when he was at Cricket store now not working again. What do I do ? I've checked everything. 

7
B
4 months ago
A
AudiijExtra
posted in Samsung Phones

Phone compatibility

Hi I just got the Samsung A50 and I was wondering if my phone is compatible with Cricket if so then what are my chances of having 3g or 4g? I’ve done a little bit of research and notice not many phone companies have 3g or 4g for this type of phone yet.

1
Grod_Cricket
3 years ago
jesusn9580
jesusn9580Extra
asked in Samsung Phones

Samsung A32 5G Android 12 Update

When will the Sansung A32 5G get the One UI 4.1 Android 12 update

2
L
11 months ago
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Vlastaris3Extra
asked in Samsung Phones

s9 Phone won't connect to data

I can use wi-fi just fine but once I get out of range, my data wont kick in. My phone will just decide I have to reconnect to wi-fi. This is pretty annoying if I try to pull up my insurance card to a cop “because i’m not connected to wi-fi” OR i’m trying to use maps. Data is enabled on the phone (it’s not turned off) but it won’t actually workIs this a phone issue or a Cricket issue? Anyone know how to help me?

5
M
1 month ago
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Rhiannon80Extra
posted in Samsung Phones

Is my phone hacked?

Ok my phone is acting really weird! It's hella slow even though I just paid bill. It actually shut off on me for no reason the other day. Also last couple days I've been getting calls from random people saying they are just returning my call from earlier but I didn't call them!

1
BillyM_Cricket
4 years ago
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Parker2221Extra
asked in Samsung Phones

phone not registered

Phone tells me it's unregistered and can make emergency calls only

2
E
1 year ago
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CricketliPaparazzi
posted in Samsung Phones

Can't send or receive mms messages

Switched to Cricket from Verizon today... Now just realized can't send or receive photos or even plain text on S8, S9+. Set APN per instruction, rebooted a few times, no help. Anyone had similar issue and any known solution? Thanks a lot ahead.

3
B
2 years ago
2
214BoogExtra
asked in Samsung Phones

Phone not sending or receiving text messages

I just got my phone and activated it today and I've noticed that text messages I'm sending aren't going to the recipients but says sent on my end also im not receiving text messages from anyone. 

2
J
1 year ago
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daddog47Paparazzi
asked in Samsung Phones

voicemail not working

Called customer service, they reset my voicemail. Talked to char, r & r sim card. Nothing works. Callers get busy signal and can't leave messages if I don't answer. If I call my phone, using my phone, I can get to leave message, and it shows up on visual voicemail. 

7
M
15 hours ago
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adamxxxxPaparazzi
asked in Samsung Phones

SAMSUNG S23+ doesn't work

I just purchased a samsung s23+ unlocked. When I insert the Cricket simcard, it worked for about 2 mins during which I can browse internet and make phone calls. After that 2 minites, it stop working. I can see the signal is full, I can see the 4g sign and data is flowing. Just couldn’t browse the internet or making phone calls anymore. Then I received a message saying my phone is not HD Voice compatible.I have been using s21 for 2 years on the cricket. I believe this newest samsung model s23+ also have the technology built in to support the cricket card. Could someone help me here.   

3
D
1 month ago
M
meilandPaparazzi
asked in Samsung Phones

Hotspot Samsung Galaxy S22

Is there a way to fix the issue with the S22 hotspot. It is not working. I know it has been listed on a list of compatible devices but Is cricket going to add this feature? I've called customer service twice and they told me the phone should work woth hotspot based on the iemi but I could not get it to work, the second time the person was ugly about it and said I should have bought from cricket to get a working Hotspot. They did the same thing when I switched to cricket. They told me in store the phone I had would not work even though it was compatible and sold me a truly terrible phone so i went to the at&t phone i had and it did work. I know they wanna make their money, but I also dont like that an existing customer has to pay full price plus an upgrade fee just for a phone. I bought my phone unlocked as it was compatible with cricket based on the iemi, but it was the newest galaxy on the market and I don't enjoy spending an obscene amount of money for a new phone every year and

4
S
7 months ago
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CindyShirkPaparazzi
asked in Samsung Phones

Phone calls will not connect

My phone calls will not connect.  It hangs up when I call out and goes straight to voice mail when I am receiving a call.  Internet and messaging all works good though.

2
Marlena_Cricket
1 month ago

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