- 360 Topics
- 916 Replies
Cricket needs to respect customers
Last Monday I realized my phone couldn’t get a phone cal. When I call them, they told me, don’t worry they have some issues, it should be resolved soon. Until today (after 9 days) I called again they made me do a lot of nonsense things (they knew already what’s going on), after all that, she told me I need to buy a new sim to try, and after that buy a compatible cricket phone (like I am a new customer). I told her I am in a plan with 5 people if they want us to stay they need to provide me a new compatible cricket phone. I start shopping for other companies
No calls in or out after getting upgrade text about 3G Shutdown
Help! Cricket sent me a text telling me I needed to update the software on my phone to be able to use it after they shut down their 3G network. My software is up to date but I still can’t make or receive calls! I’m using an unlocked S10+ that says it is compatible on their website.
Can't send texts -- "Invalid Number"
I am unable to send text messages to a friend because Cricket immediately bounces back a text saying that the number is invalid, which it is not. This has happened with 1-2 other numbers, but the majority of numbers work fine with no issues. I have tried various Google solutions, to include checking my APN settings, clearing my visual voicemail cache, and clearing my Messages cache and data, but nothing has worked so far. The only other theory seems to involve a bad SIM card from switching networks, however this SIM card is from our original Cricket phones, so that should not be an issue. How can I resolve this kick back to be able to send messages to these numbers?
No 5g on unlocked Samsung Z Flip 3
Hello,I have 5g plan, activated a new SIM card from cricket a couple of weeks ago, and I live in a 5g area. Yet my unlocked Z Flip 3 still only has LTE service. I see other folks have the same issue but cricket never posted the actual resolution steps in the answer. Anybody knows how to fix the no 5g issue?Thanks!
Warning all s20fe cricket users: Do not update
If you have purchased a Cricket s20FE, do not update to Baseband G781USQU3DUCB, their latest OTA update. Your device will begin disabling the backlighting on your screen and begin to flicker when under bright areas (outside) when you have adaptive brightness, or anything higher than 80% brightness enabled outside.My temporary solution is to disable adaptive brightness and keep it at 60-70%, and hopefully Cricket will release the G781USQU3DUD4 (April 20) OTA update.I have tested this on 3 devices so far, and even flashed this firmware on an unlocked s20FE.On a related note, I have noticed Cricket's baseband versions are identical to At&T's. So I am not sure why they are 3 versions behind from At&t, or if you can flash to their firmware.Is it possible to pop an ATT sim inside the device to get the OTA update?
I tried adding protection when I bought my phone online. After I got my phone and started activating it I find out they never added it. There just the money to my account. So after calling customer service they told me I had to go to my local cricket. Well they tell me they can't add it. Yes I tried to get it before my 7 days was up.
We need to.upgrade 2 of our phones for the new 5g system but they only allow you to order one phone and when you get it and activate it then you can order another one. That makes no sense at all. If I'm having to upgrade 2 phones, I should be able to order 2 phones at the same time. I'm about ready to switch companies
Hi everyone, I have a Galaxy s20 plus. When I receive messages while phone is off, it does not display the time the message was received, but when the phone was turned on. This is only occurring with txt not mms. Using built-in samsung messaging. The attached image is what I received from Cricket via Facebook Messagner Any help would be greatly appreciated. Thanks
blocking email spam texts
Why has this issue not been solved yet? My Galaxy S10+ has options to block cell based spam but no option to block email based spam send to entire groups of #s. This is infuriating and I am sick of it. I hear other providers like ATT and Verizon have this capability, why is Cricket lacking?
Wont unlock my 2 year old phone
I purchased Samsung Amp Prime phone from cricket. I used it for a while and moved on to apple phone (without using it for 6 months as they claim to be the criteria for unlocking the phone) now I’ve had the amp prime for more than 2 years and every now and then I use it but obviously won’t give up my apple for using prime as a primary phone right?Now I want to travel abroad with both my phones and they won’t unlock that phone ! I called the customer service and they’re not helping. I know this is not going to help too, it’s really sucky service and feels like they trap you in it. I’m really unhappy.
cricket won't unlock my old Cricket phone
So I got an old Galaxy from cricket yeah I get it it hasn't been active for the whole 6 months but it's been active for two months I've been with Cricket a little over a year I have two other phones from cricket that is a lot and they unlocked it before the 6 months because the one phone right before I got my Galaxy only had it for 2 months and the Galaxy I've had for like two and a half months but I don't use it no more so why can't I get it unlocked I have another sim card that I need to keep active to keep the service on me and also I'm using four different carriers right now to see who I like better so far TracFone is out I don't mind staying with Cricket they're the best so far other than the unlocking policy even if it's an old phone unlocked
Samsung Note purchase
I am wanting to purchase a Samsung Galaxy note. But I do not see it online in the cricket phones available. But I can find it on other websites. I know it was offered through cricket before for purchase. I like to get rhe insurance provided, if I purchase from another retailer can I still get rhe cricket coverage. When I first got cricket, like 5 years ago.. it had to be a cricket phone, to receive the insurance. please and thank you
Questions about 5g Upgrade with Motorola G7 Power, Samsung Galaxy S7
Cricket Free Msg: Important! Your current phone will no longer work when we shut down our 3G network in February 2022. We are here to assist with upgrade options. To help with the upgrade process, we may re-direct your call to customer service. After January 8th, we may temporarily suspend your service in order to speak to you. You can avoid service disruption by visiting https://www.cricketwireless.com/3Gshutdown, dialing 611, or visiting your nearest Cricket store. Thank you! I have two phones on Cricket for several years. Samsung S7 and Moto G Power. Both were unlocked versions purchased directly from the manufacturer in the USA. Last Friday I received text above on Samsung Galaxy S7 phone about network upgrade. Started looking into things and the IMEI numbers for both phones failed the upgrade check on both ATT and Cricket web sites. Both of these phones do 4G, LTE, and use voLTE/ARM-WB (HD Voice). As long as the device supports AMR-WB, then HD voice is possible on 4G. It’s
samsung galaxy note 20
Just wondering why my note 20 is not compatible. I purchased from Samsung about 6 months ago. I put the imei in the search and says it won't work. Also have a note 10 that comes up the same. These are top notch phones and are 4g lte phones. Why is cricket doing this and are they going to make everyone purchase a cricket phone now?
Thank you and goodbye
I like hassle free. That’s what brought me to Cricket in the first place. I enrolled, paid, got a discount for autopay, and forgot about it for like.. 10 years or something.See, from my perspective, I’m one of the most valuable customer types. Yes, take my money. I may get a cheaper deal else where but so long as I don’t have to think about it and it doesn’t give me trouble I’m fine to chill here.But then Cricket randomly decides to discontinue supporting my phone for no apparent reason?That’s not chill.So now I’ll go elsewhere and pay less because I will not let my phone carrier dictate which phone I can use. Thank you and goodnight.
Why is Cricket now forcing existing customers to buy phones throgh them?
I just purchased an unlocked S20 FE, direct from Samsung. I have also been using Cricket Wireless for about 3 years now, with an unlocked S9 Plus. However, after putting my SIM card in the S20 FE, I received a message that the device is not compatible with their network. When I made a call to Cricket's customer service, I was told that there is nothing they can do to activate my new phone with their network. Even though Cricket offers the exact same phone for sale, through their website! It seems like Cricket is moving toward forcing their customers to purchase phones through them. Which is a shame, because that is going to force me to do business with a different wireless network.
plz help!!!! My galaxy z flip 3 have no 5G
Even though I replaced a new sim card. Changed the APN, restart my phone, airplane mode, reset network, etl...... Still no 5g. Can anybody help? Thank you!!!!Edit: I'm sure there is 5G coverage in my area because my wife's Galaxy s21 ultra got the 5g all the time.
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