- 289 Topics
- 644 Replies
Will the new Samsung Galaxy S21 FE 5G (Factory Unlocked) be compatible for use on the Cricket Network?I don't need to see the compatibility list. This phone is a new release. Cricket does sell the S21 FE 5G, but my fiancé ordered the 256gb unlocked version directly from Samsung.
My Samsung Galaxy A32 5G purchased from Cricket online in March with Android 11 is still stuck on the February Android security update. There is also no option to get Android 12. When will this phone receive security and Android version updates from Cricket?
I like hassle free. That’s what brought me to Cricket in the first place. I enrolled, paid, got a discount for autopay, and forgot about it for like.. 10 years or something.See, from my perspective, I’m one of the most valuable customer types. Yes, take my money. I may get a cheaper deal else where but so long as I don’t have to think about it and it doesn’t give me trouble I’m fine to chill here.But then Cricket randomly decides to discontinue supporting my phone for no apparent reason?That’s not chill.So now I’ll go elsewhere and pay less because I will not let my phone carrier dictate which phone I can use. Thank you and goodnight.
Sometime around the beginning of March, I purchased a factory unlocked Galaxy S8. Prior to the purchase, I checked with cricket to ensure that the phone would be compatible with their service - I was assured that it would. Phone arrived, and I set it up with no issue - or so I thought. The next nay someone informed me that they had been trying to call me but my phone went straight to VM.A bit odd, I thought, and attempted to call them...and the call would not go through. All Data services were working, the phone showed connected to the cricket network, but I could not make calls. I tried everything I knew to do, reset settings, restarted the phone, etc, to no avail and so I contacted customer support. After literal hours or trying this setting and that setting, the support person informed me that my phone was NOT compatible with cricket service and I’d have to buy a new one. But I verified that it was compatible? To which they replied, “Oh, yes, the phone is compatible with our service
I just couldn’t believe my Note 9 and wife’s S9 aren’t on the whitelist? So we have to switch to another carrier?Am I understanding it wrong?The phones are still 100% perfect, nothing is wrong and is capable of 4G. in order to continue using Cricket, we have to buy two new phones?We started with Cricket because we did not like being locked and now Cricket want to enforce the arbitrary and ridiculous phone change? I am not seeing we can buy two new phones before Feb. Sad we have been with Cricket for so long.
I am unable to send text messages to a friend because Cricket immediately bounces back a text saying that the number is invalid, which it is not. This has happened with 1-2 other numbers, but the majority of numbers work fine with no issues. I have tried various Google solutions, to include checking my APN settings, clearing my visual voicemail cache, and clearing my Messages cache and data, but nothing has worked so far. The only other theory seems to involve a bad SIM card from switching networks, however this SIM card is from our original Cricket phones, so that should not be an issue. How can I resolve this kick back to be able to send messages to these numbers?
I purchased a Galaxy s10e on October 29th. I purchased a Galaxy because it has gorilla glass, high ram, fits my hand (why I bought the e vs the S10)I'm in Atlantic city on a business trip. I'm a vendor for a large camp convention. I need my phone, contracts are on the line. Same issue, Sunday morning I couldn't make or receive calls. Went to cricket store today, they said it's no longer supported. I said I had gotten weird texts from cricket "your device requires a change to continue service, please update your software version" several times. There were no available updates so I thought hey, I couldn't do when they said. No harm assumed, I'm up to date. They said those texts were informing me that my phone would no longer be supported which is wrong. I was nice, I didn't get upset, it's not their fault. They did go into the back and get me a Moto G Stylus which is nice. I told the lady, as long as it has gorilla glass, she said I needed my own screen protector. I said, no, I just boug
My S10+ that they said was good to go after the 3G shut down is good for nothing now. So I go into the store and they tell me get a s20 or newer (even though my daughters s9 still works) I buy a s20 with a model # cricket’s website says is compatible and guess what, it does the same dang thing. They want to blame everyone else but this new phone made the first call I tried as a test. Then 2 minutes later I get a text from cricket that the phone is not compatible and calls stopped. Somewhere they have a problem with these phones getting listed and blocked and they need to figure it out. This is unacceptable.
I tried adding protection when I bought my phone online. After I got my phone and started activating it I find out they never added it. There just the money to my account. So after calling customer service they told me I had to go to my local cricket. Well they tell me they can't add it. Yes I tried to get it before my 7 days was up.
I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected. Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever.
Thanks for any insights. I have already purchased a cheaper Cricket phone until I fix or give up on this one…A few days ago my Galaxy A51 5G (which had been fine minutes earlier for calls/texts) suddenly restarted multiple times in a row. After maybe 5 minutes of this, it stayed on but told me there was no sim card installed.I manually rebooted and the same thing happened - multiple consecutive reboots, until finally it stayed on but told me no sim card was installed.I subsequently figured out that if I put the phone in Airplane mode, it would stay on and let me work via Wi-Fi for maybe a few hours before rebooting itself again and again.I removed/reinserted the SIM card, reset the network settings, uninstalled all non-essential apps, booted to safe mode (still would not recognize the sim card), and went to Cricket and purchased a new sim card. None of it helped. Then I did a factory data reset, but still the same issue. I found threads for A51 restarting on Samsung, but they were not
Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location.
I have a samsung galaxy s8 and have been on cricket network for 8 years. It has the latest security upgrades from Google/Samsung. I bought an iphone Xr for a family member last week on Total Wireless (Verizon network). I cannot send a text to her. Each time it says “Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location”. I also cannot call her. It says “ Sorry, we could not connect your call. Please check the number.“ However she is able to call and text me without issues. I contacted cricket and they said my phone is OK. I contacted total wireless and said it must be my phone. I do not have any problems calling/texting coworkers with verizon/iphones. Any suggestions?
I recently ordered the s9 as of thursday May 17th around 11pm. Now according the website policy if an order is placed after 2pm on a business day (monday-friday), holiday, or weekend, itll be shipped out the following business day. Now i shouldve received an email saying it shouldve been shipped friday since technically is was ordered before 2pm friday. But i still have not received any sort of email besides the one that stated my order was placed.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.