- 341 Topics
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Anytime I have a call with someone outside of my state (I'm in PA), there's a delay. Lile, when you watch the news and there's a delay between the newscasters. I've tried turning off wi-fi calling, thinking that might be the issue but it's not. It's getting to the point where I'm considering a new service provider. Any ideas?
I like hassle free. That’s what brought me to Cricket in the first place. I enrolled, paid, got a discount for autopay, and forgot about it for like.. 10 years or something.See, from my perspective, I’m one of the most valuable customer types. Yes, take my money. I may get a cheaper deal else where but so long as I don’t have to think about it and it doesn’t give me trouble I’m fine to chill here.But then Cricket randomly decides to discontinue supporting my phone for no apparent reason?That’s not chill.So now I’ll go elsewhere and pay less because I will not let my phone carrier dictate which phone I can use. Thank you and goodnight.
Sometime around the beginning of March, I purchased a factory unlocked Galaxy S8. Prior to the purchase, I checked with cricket to ensure that the phone would be compatible with their service - I was assured that it would. Phone arrived, and I set it up with no issue - or so I thought. The next nay someone informed me that they had been trying to call me but my phone went straight to VM.A bit odd, I thought, and attempted to call them...and the call would not go through. All Data services were working, the phone showed connected to the cricket network, but I could not make calls. I tried everything I knew to do, reset settings, restarted the phone, etc, to no avail and so I contacted customer support. After literal hours or trying this setting and that setting, the support person informed me that my phone was NOT compatible with cricket service and I’d have to buy a new one. But I verified that it was compatible? To which they replied, “Oh, yes, the phone is compatible with our service
I just couldn’t believe my Note 9 and wife’s S9 aren’t on the whitelist? So we have to switch to another carrier?Am I understanding it wrong?The phones are still 100% perfect, nothing is wrong and is capable of 4G. in order to continue using Cricket, we have to buy two new phones?We started with Cricket because we did not like being locked and now Cricket want to enforce the arbitrary and ridiculous phone change? I am not seeing we can buy two new phones before Feb. Sad we have been with Cricket for so long.
I moved service from AT&T to Cricket after 27 years because of the constant frustration of fluctuating bills, data overages… Have really liked and recommended Cricket to several of my friends and business associates. NOW being bombarded by Cricket about getting an upgraded phone because of their switch to 5G. I get receiving a heads up but this is CONSTANT call redirects and NO help AT ALL from customer service. Reluctantly, I finally decided to purchase a new phone. Of course the Samsung S20 isn’t stocked in any local store, only the crap throwaway phones, so I was directed to order one thru Cricket app. What an ordeal to set THAT up...the Cricket app is non functional, and wont allow ordering the phone. So, came here to the website- Phone listed for sale on app at 359.00 here for 429.00...MORE AGGRAVATION!!CRICKET HAS NOW FULLY EMBRACED THE AT&T MAODEL-THE AGGRIVATION NEVER STOPS
I am unable to send text messages to a friend because Cricket immediately bounces back a text saying that the number is invalid, which it is not. This has happened with 1-2 other numbers, but the majority of numbers work fine with no issues. I have tried various Google solutions, to include checking my APN settings, clearing my visual voicemail cache, and clearing my Messages cache and data, but nothing has worked so far. The only other theory seems to involve a bad SIM card from switching networks, however this SIM card is from our original Cricket phones, so that should not be an issue. How can I resolve this kick back to be able to send messages to these numbers?
I purchased a Galaxy s10e on October 29th. I purchased a Galaxy because it has gorilla glass, high ram, fits my hand (why I bought the e vs the S10)I'm in Atlantic city on a business trip. I'm a vendor for a large camp convention. I need my phone, contracts are on the line. Same issue, Sunday morning I couldn't make or receive calls. Went to cricket store today, they said it's no longer supported. I said I had gotten weird texts from cricket "your device requires a change to continue service, please update your software version" several times. There were no available updates so I thought hey, I couldn't do when they said. No harm assumed, I'm up to date. They said those texts were informing me that my phone would no longer be supported which is wrong. I was nice, I didn't get upset, it's not their fault. They did go into the back and get me a Moto G Stylus which is nice. I told the lady, as long as it has gorilla glass, she said I needed my own screen protector. I said, no, I just boug
My S10+ that they said was good to go after the 3G shut down is good for nothing now. So I go into the store and they tell me get a s20 or newer (even though my daughters s9 still works) I buy a s20 with a model # cricket’s website says is compatible and guess what, it does the same dang thing. They want to blame everyone else but this new phone made the first call I tried as a test. Then 2 minutes later I get a text from cricket that the phone is not compatible and calls stopped. Somewhere they have a problem with these phones getting listed and blocked and they need to figure it out. This is unacceptable.
Everything works great with my new Samsung A32 5G phone except the hotspot. They have refreshed the network, reset the network settings on my phone, swapped sims and on and on. Still no luck. Anyone else having issues? Mobile data is on and works. Anywhere from 80 to 280 download speeds. Hotspot just will not work. And yes I'm on the more plan which has the hotspot. Thanks
I tried adding protection when I bought my phone online. After I got my phone and started activating it I find out they never added it. There just the money to my account. So after calling customer service they told me I had to go to my local cricket. Well they tell me they can't add it. Yes I tried to get it before my 7 days was up.
Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location.
I have a samsung galaxy s8 and have been on cricket network for 8 years. It has the latest security upgrades from Google/Samsung. I bought an iphone Xr for a family member last week on Total Wireless (Verizon network). I cannot send a text to her. Each time it says “Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location”. I also cannot call her. It says “ Sorry, we could not connect your call. Please check the number.“ However she is able to call and text me without issues. I contacted cricket and they said my phone is OK. I contacted total wireless and said it must be my phone. I do not have any problems calling/texting coworkers with verizon/iphones. Any suggestions?
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