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Is S9 and Note 9 going away?

  • 6 December 2021
  • 2 replies
  • 574 views
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I just couldn’t believe my Note 9 and wife’s S9 aren’t on the whitelist? So we have to switch to another carrier?

Am I understanding it wrong?

The phones are still 100% perfect, nothing is wrong and is capable of 4G. in order to continue using Cricket, we have to buy two new phones?

We started with Cricket because we did not like being locked and now Cricket want to enforce the arbitrary and ridiculous phone change?  

 

I am not seeing we can buy two new phones before Feb. Sad we have been with Cricket for so long.

 

 

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Best answer by James_Cricket 6 December 2021, 15:51

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Hello @TL8032612002! Welcome to our Cricket Community Forum and thank you for your post. BYOD devices must be HD Voice capable but also compatible with Cricket’s HD Voice network to work on our network. Not all bring your own device (BYOD) phones will work on Cricket’s network, unfortunately. If you activated a BYOD phone that is not HD Voice-capable prior to January 2021, you can continue using it on our network until February 2022 as long as you leave the current SIM in the device. Before February 2022, you will need to upgrade to continue your service. We recommend reviewing the link below to see BYOD devices that are eligible to work on our network at this time:
https://www.cricketwireless.com/support/great-big-network/byod-compatibility.html

This is one of the most disgusting moves I have ever heard of from a company. Cricket was suppose to be an escape from these over bearing contracts and forcefulness of phone company’s. this seems like a blatant cash grab to force us to buy new phones when people who have a galaxy note 9, will trade phone companies before we leave our phones. The reason most of us have that phone is because we have been waiting for samsung to actually make one better then the galaxy note 9 which i have yet to see. I LOVE MY NOTE 9 A million times more then I love cricket and will take my 5 lines to another company before I submit to this piracy. 

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Hello @TL8032612002! Welcome to our Cricket Community Forum and thank you for your post. BYOD devices must be HD Voice capable but also compatible with Cricket’s HD Voice network to work on our network. Not all bring your own device (BYOD) phones will work on Cricket’s network, unfortunately. If you activated a BYOD phone that is not HD Voice-capable prior to January 2021, you can continue using it on our network until February 2022 as long as you leave the current SIM in the device. Before February 2022, you will need to upgrade to continue your service. We recommend reviewing the link below to see BYOD devices that are eligible to work on our network at this time:
https://www.cricketwireless.com/support/great-big-network/byod-compatibility.html

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