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  • 12 September 2022
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I went into the store shopping for a 5g phone. The guy recommends the Samsung a03s. I agree but as it was Sunday I couldn't contact Verizon to port my number. I came back next day bought the phone (a03s). I went back because i was having trouble with the 5g. They told me that the 5g is really bad in  the area, then proceed to tell me that the phone in fact is not 5g. So I am now stuck with a phone that doesn't do the only thing i wanted it to, 5g. 

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Best answer by Marlena_Cricket 12 September 2022, 14:37

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Hi @Chas112696 and welcome to the Community Forum! We’re very sorry to hear this happened at our Authorized Retailer location. We do offer a 7-day Return/Exchange policy on all of our new devices. Please return the device to the same store location. Be sure to bring the box and other contents to avoid a restocking fee. 

https://www.cricketwireless.com/support/orders-and-activations/returns-and-exchanges.html

 

You can check out our list of 5G compatible phones here: https://www.cricketwireless.com/support/great-big-network/5g-compatible-phones.html

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