Little to no cell service & 5G

  • 3 August 2023
  • 3 replies

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My phone is a Galaxy A53 5G.  About mid-May, I had horrible cell signal, and little to no 5g.  After about a week, it got a little bit better, but never what it used to be.  I deliver a mail route and use my phone a lot to listen to podcasts as well as be able to contact my family and/or boss.  Since the end of May, I have almost no cell service or 5g on my mail route when I had almost complete coverage thru the whole thing. I finally got sick of the no service and switched back to my old phone, which I had originally replaced because I had shattered the screen.  With my old phone (K92 5G model # LM-K920Am), it has the cell service and 5G that I used to have. I went into a Cricket store last week, and the employee said it sounds like an antenna problem. Can this problem be fixed?


Best answer by Julie_Cricket21 3 August 2023, 22:22

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Thanks for commenting on the Community Forum. 

If you believe your device is defective, we recommend filing a warranty claim. To make a warranty claim visit and follow the prompts on the site. You can also contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.



If your Galaxy A53 5G is suffering from poor cellular and 5G signal, and another device at the same location has strong signal, it's possible there could be an issue with the phone's antenna or another hardware issue. In some cases, a software update may resolve these issues. If it's a hardware issue, the device might need repair or replacement. Visiting a Samsung service center or contacting Samsung's customer service would be the best course of action to accurately diagnose and fix the issue. They can provide advice on whether a repair is possible or if a replacement is necessary.


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Thank you everyone.  I’ve submitted a claim, and my new phone should be here Wednesday.  Thank you!!