Microphone Not Working After Phone Update

  • 19 February 2023
  • 3 replies


After getting a recent update on my Samsung A12 the microphone doesn’t work - callers can’t hear me talking. If I use a sound recorder app it seems like the mic picks up background noise by not my voice. Resetting the phone did not fix the issue. I’ve seem some other complaints from recent phone updates and was curious if anyone is have the same type of problem.


Best answer by James_Cricket 19 February 2023, 21:00

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Hello @jn2739! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear that you are having this issue with your Samsung Galaxy A12 after the recent update. We recommend reaching out to Samsung directly to share the feedback with them. Please know that Cricket does offer a 1-year warranty on devices purchased new from Cricket. To get more information on our Warranty process and how to file a claim, please see the link below for details:


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