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Microphone Not Working After Phone Update

  • 19 February 2023
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After getting a recent update on my Samsung A12 the microphone doesn’t work - callers can’t hear me talking. If I use a sound recorder app it seems like the mic picks up background noise by not my voice. Resetting the phone did not fix the issue. I’ve seem some other complaints from recent phone updates and was curious if anyone is have the same type of problem.

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Best answer by James_Cricket 19 February 2023, 21:00

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Hello @jn2739! Welcome to our Cricket Community Forum and thank you for your post. We’re sorry to hear that you are having this issue with your Samsung Galaxy A12 after the recent update. We recommend reaching out to Samsung directly to share the feedback with them. Please know that Cricket does offer a 1-year warranty on devices purchased new from Cricket. To get more information on our Warranty process and how to file a claim, please see the link below for details:
https://www.cricketwireless.com/support/orders-and-activations/warranty.html

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  1. Check permissions: Ensure that the microphone permission is enabled for the apps you're using, such as the phone app and sound recorder app. You can usually find the app permissions in the Settings menu of your phone.

  2. Clear app cache: Clear the cache of the phone app and any other relevant apps. Go to Settings > Apps > [App Name] > Storage > Clear Cache. This action can help resolve any temporary glitches related to the app's functioning.

  3. Test in safe mode: Restart your phone in safe mode to check if the microphone works properly. Safe mode disables third-party apps, so if the issue is caused by an app conflict, it should not occur in safe mode. To enter safe mode, press and hold the Power button, then tap and hold the "Power Off" option until the "Safe mode" prompt appears. Tap "OK" to restart in safe mode.

  4. Check for app updates: Make sure all your apps, including the phone app and sound recorder app, are up to date. Developers frequently release updates to address compatibility issues and bug fixes.

  5. Contact Samsung support: If the issue persists after trying the above steps, it's advisable to reach out to Samsung's customer support. They can provide specific troubleshooting steps or advise if other users have reported similar problems after the recent update. They may also recommend additional actions or escalate the issue for further investigation.

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