MMS messages not sending if there are additional people in the TO line

Question

I am trying to receive mms messages from my company server to notify me if there are issues so I can go and fix them while I am on call. They are able to send them if my address, XXXXXXXXX@cricketwireless.net, is the online one on the TO line if anyone else is added the email gets returned email failed to send. They have tried putting just my address in the CC line and the message is sent but I never receive it. I just recently switched to Cricket and I did not have this issue when I had AT&T getting these messages.

Is there a specific way this should be sent to get it to me?

I have a Galaxy S9 is it due to that?

Will it work on an iPhone instead?

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Best answer by James_Cricket 16 May 2020, 21:07

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James_Cricket · Accepted Answer

Hello @plittle2012! Welcome to our Cricket Community Forum and thank you for your post.

We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance.