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My a32 samsung not working

  • 30 December 2022
  • 2 replies
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Well yesterday if worked perfectly fine and now when i turn it on it restarts it self over and over again like a loop and i need help 

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Best answer by Marlena_Cricket 31 December 2022, 22:56

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Hi @Jaylen and welcome to the Community Forum! We’re sorry to hear you’re experiencing issues with your Samsung A32. We recommend performing a factory reset on your device. Be sure to back up your information in Google prior to performing the reset. Please note that most Cricket devices carry a 1-year Manufacturer's Warranty from the date of purchase. To make a warranty claim visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

https://www.cricketwireless.com/support/orders-and-activations/warranty.html

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Hey @jaylen - did you see this post: 

 did you have the OS upgrade right before this happened? I wonder if its the same issue?

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