I have a Galaxy S10e, and per Cricket’s page, it is compatible after the 3G sunset. But two days ago it stopped making/receiving calls. Everything else works; text, data, GPS, WiFi, etc, but it won’t make calls, and when someone calls me it goes straight to voicemail, which I can’t get either because I can’t make a call. I never reecived notice from Cricket that I would have an issue with the 3G sunset, which is supported by the fact that my phone is compatible per Cricket’s “3G Sunset” page.
I talked w/ Tech Support and after a half-hour, they were able change my LTE to H+ And I was able to make calls, but that only lasted an hour. As soon as I drove away from my house my phone reverted to LTE and I couldn’t make any calls. I stopped at the Burien Cricket store and the lady there told me that my phone isn’t compatible and that Cricket is offering free comparable phones for people affected by the 3G sunset, though then she told me I’m not eligible for some reason. She seemed to think that my phone was getting confused because it wants to keep connecting to 3G rather than 4G/LTE, which is hard to believe.
I’ve done everything from powering my phone off overnight, reset the network, removed the SIM, but only the trick that Tech Support seemed to work, though it didn’t last.
I need some more help from Cricket.
. Why after entering my IMEI is my phone listed as compatible, but doesn’t work?
. Is Cricket using this as an excuse to cover up an inability to fix whatever the real problem is with the 5G transition?
. Why should I have to get a new phone, if my S10e is compatible?
And don’t tell me to go to Facebook or Twitter, that doesn’t make any sense to me. Just send me a text or message with some simple instructions to get help from you. I have five family members on your network, two of us are have phones not working because of this issue. It’s your opportunity to excel!
Best answer by James_CricketView original