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My Sisters Phone won't turn on any more

  • 2 December 2022
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My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched or fixed. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her. 

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Best answer by ds329a 3 December 2022, 01:31

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Hi @EsmeraldaOrozco we thank you for reaching out to Cricket Forum! We are sorry to hear you are experiencing issues with your new device. Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. Warranty claim coverage period on all wireless devices begins at the end of the 7-day return period. To make a warranty claim free of charge, visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide further instructions.

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My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched or fixed signaturedetailers. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her. 

try restarting your phone.

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My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one how to play fr legends on pc. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched or fixed. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her. 

you still having the issue?

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My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore exchange the phone for a new white rose. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her. 

try restarting your phone.

Also, update the phone. It can potentially resolve your problem.

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My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one. We gave them the phone for a week but they didn't do anything, it was just sitting InkGuiding in the backroom untouched or fixed. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her. 

Please confirm me if your issue has been resolved?

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