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network connectivity issues?!

  • 14 May 2023
  • 3 replies
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About a week ago I upgraded my plan to the 60$  unlimited + hotspot buy I csnt get my hotspot to work! I have a Samsung  Galaxy A53 5G I've tried everything from hotspot troubleshooting for my device, I tried the chat in the cricket app n I've read all the articles as well as all the questions n answers on here! Can anyone help me please ? Also how do you do the update on my phone with no wifi?

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Best answer by jdor_Cricket 21 May 2023, 23:17

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I apologize for the typos, I was falling asleep while typing as I was up all night trying to figure this out and here I am an hour later (thanks to my puppy) up and at it AGAIN!!

Badge +1

About a week ago I upgraded my plan to the 60$  unlimited + hotspot but I cant get my hotspot to work! I have a Samsung  Galaxy A53 5G I've tried everything from hotspot troubleshooting for my device, I tried the chat in the cricket app n I've read all the articles as well as all the questions n answers on here! Can anyone help me please ? Also how can i  update  my phone with no wifi?

 

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Hi @Oopsdididitagain !

Our support team would be happy to look into this for you. Please, send us a PM to @CricketSupport with the IMEI of device, wireless number and full name on the account for further assistance.

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