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no 5g on unlocked flip 3 5g but girlfriends does with same phone

  • 14 April 2022
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Why doesn't my galaxy zflip 3 5g get 5g but my girlfriend does with the same phone. We purchased phones directly from Samsung at the same time both unlocked. 

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Best answer by jdor_Cricket 18 April 2022, 22:10

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Hi @Saulballesteros !

 

Thanks for commenting. I would recommend to make sure that 5G is enabled in the settings of your device. For this device, you can generally do this in Settings > Connections > Mobile networks. If you are using an older SIM card, it may also be preventing 5G services from being active. 

If you checked the settings already and you need further assistance, please send me a private message with the name on your account, your wireless number, and the details of your issue. :)

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