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NOT RECEIVING SMS TEXT FROM 1 PERSON

  • 4 November 2023
  • 2 replies
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i am not receiving sms text messages from one person i can receive his calls but not his messages hes able to see my messages i already cleared my messages cache, removed his contact info, hes not blocked i checked multiple times may someone please help as this is my husband and i have to be able to receive his messages

 

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Best answer by MarceloF 5 November 2023, 18:04

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Hey there! We’re sorry to hear you are having issues with the SMS. Please PM @CricketSupport for additional assistance.

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There are a few possible reasons why you are not receiving SMS text messages from your husband:

  • There is a problem with your phone's messaging app. Try restarting your phone or uninstalling and reinstalling the messaging app.
  • There is a problem with your cell phone service provider. Contact your service provider to see if they are aware of any problems with SMS messaging.
  • There is a problem with your husband's phone or cell phone service provider. Ask your husband to try restarting his phone and contacting his service provider.
  • There is a problem with the SMS network. This is less likely, but it is possible that there is a problem with the SMS network that is preventing you from receiving messages from your husband. If you have tried all of the above and you are still not receiving messages from your husband, you can try contacting your cell phone service provider again to see if they can troubleshoot the issue further.

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