Phone disconnected from Cricket Network

  • 27 September 2022
  • 3 replies


This began yesterday intermittently on both mine and my boyfriend's phones where it was showing we could only make emergency calls but then it worked again until around noon today when my phone disconnected from the cricket network and won't reconnect no matter how many times I try to reconnect it. I've restarted my phone repeatedly but it still isn't reconnecting to the cricket network. How do I fix this issue? 


I had to borrow a friend's phone in order to be able to call or look up the issue on the website and I'd like to be able to use my phone  


My phone bill is due tomorrow so I know that it isn't a billing issue. 


Thanks in advance. 


Best answer by CricketSupport 27 September 2022, 00:52

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3 replies

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Hey @JiminyCricket15 and welcome to the Community Forum! We’re sorry to hear about your recent service issues. There may be some tower repair and/or maintenance going on in your area that is impacting your service experience. Let’s connect in a PM so that we can review the current coverage in your area. Be sure to provide the name on your account, your wireless number, and the complete address where you’re experiencing issues in your message. We’re here to help!🤗


I am actually experiencing the same thing. I recently moved (20 min down the road) and my room mate has cricket and has great signal but my signal sucks. I don't know what the issue is and my bill is always current. I actually have the better phone between me and my roommate so idk what issue is. I have to piggy back off their data hotspot in order to have data/wifi.


I just currently bought a cricket phone and I realized that it is Network locked is there any way possible that you can tell me the best way that I can get this issue solved