Solved

phone functionality doesnt work

1 year ago
6 October 2022
3 replies
465 views

Treefrog99
Extra
0 replies

I have a Samsung Galaxy Note20 5G. It installed a software update yesterday, and now I cannot make or receive phone calls. If I try to call out, it disconnects immediately (makes the sound like a call ended), and incoming calls go straight to voicemail without ringing. Texting and data appear to be working OK. How can this be corrected?

icon

Best answer by ds329a 7 October 2022, 04:09

View original

3 replies

D

Userlevel 2

+4

ds329a
Community Manager
217 replies
1 year ago
7 October 2022
Answer

Hi @Treefrog99 We are sorry to hear you are experiencing issues with your device. May you ensure your device APN settings matches as below:

Name: Internet
APN: Endo
MMSC: http://mmsc.aiowireless.net
MMS Proxy: proxy.aiowireless.net
Multimedia Message Port: 80
MCC: 310
MNC: 150
APN type: default,mms,fota,hipri,supl
APN protocol: IPv4
APN roaming protocol: IPv4
Turn APN on/off: ON

Userlevel 3

+5

Marlena_Cricket
Community Manager
366 replies
1 year ago
11 October 2022

Hey @Treefrog99, you also want to verify that your LTE setting is enabled on your device. To use our network, a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network is required.