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phone functionality doesnt work

  • 6 October 2022
  • 2 replies
  • 336 views

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I have a Samsung Galaxy Note20 5G. It installed a software update yesterday, and now I cannot make or receive phone calls. If I try to call out, it disconnects immediately (makes the sound like a call ended), and incoming calls go straight to voicemail without ringing. Texting and data appear to be working OK. How can this be corrected?

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Best answer by ds329a 7 October 2022, 04:09

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Userlevel 2
Badge +4

Hi @Treefrog99 We are sorry to hear you are experiencing issues with your device. May you ensure your device APN settings matches as below:

  • Name: Internet
  • APN: Endo
  • MMSC: http://mmsc.aiowireless.net
  • MMS Proxy: proxy.aiowireless.net
  • Multimedia Message Port: 80
  • MCC: 310
  • MNC: 150
  • APN type: default,mms,fota,hipri,supl
  • APN protocol: IPv4
  • APN roaming protocol: IPv4
  • Turn APN on/off: ON
Userlevel 2
Badge +5

Hey @Treefrog99, you also want to verify that your LTE setting is enabled on your device. To use our network, a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network is required. 

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