I tried adding protection when I bought my phone online. After I got my phone and started activating it I find out they never added it. There just the money to my account. So after calling customer service they told me I had to go to my local cricket. Well they tell me they can't add it. Yes I tried to get it before my 7 days was up.
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If you’ve been paying for Cricket protect, you should be able to file a claim.
Please contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for additional assistance. 💚
I tried adding it to my new phone they would not let me.