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pictures and video messages

  • 12 April 2022
  • 3 replies
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Videos are queuing and then showing failed. Pictures are doing the same thing is there any fix or explanation. Samsung Galaxy s20 plus phone

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Best answer by jdor_Cricket 20 April 2022, 17:17

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Userlevel 4
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Hi @Sdjordan1987 !

Thanks for posting. Please know that data speeds can impact MMS and service may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. If you are still experiencing issues, I’ll be happy to look into this further for you. Feel free to send me a private message with the name on your account, your wireless number, full address where using services and the details of your issue.

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Nah we are on wifi at home and I was in town with full strength signal. Two different times

Userlevel 3
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It sounds like there may be a poor data connection. Have you tried restarting your device, or using it in a different location to see if it is the data connection? 

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