S20 problems

  • 26 July 2021
  • 1 reply

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My husband and I have been Cricket customers for about a year now.For the most part we have been happy with service and especially the price.My husband was using a unlocked  phone(Samsung s20 not a cricket phone) and  decided on a different one so I was going to take the s20 and use it ,once his sim was removed and mine put in there it was no longer compatable with Cricket Network!!!!  WHAT?? We have been using this phone for the whole time we have been Cricket customers it was compatable when we activated the phone because we did it at a cricket store!!!  So shame on you for encouraging people to BYOD,then you dont want to hold up your end of the deal!!! I'm thinking you will lose lots of customers over this if you dont make things right SOON!!!! 

1 reply

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@Hisgirl00 We would like to look into this for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.