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s20 ultra sm-g989u1

  • 12 December 2022
  • 2 replies
  • 173 views
J

Ever since switching from a s20 fe to the ultra. I have noticed the ultra never goes connects to 5g. Even though it is a sm-g988u1 5g ultra phone. I only see it connect to lte and lte+. Kinda strange and this phone has a lot more connection setups than a cheap fe model.

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Best answer by James_Cricket 12 December 2022, 23:12

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J
Userlevel 4
Badge +5

Hello @justenpaulsen! Thanks for posting to our Cricket Community Forum. We’re sorry to hear that you’ve experienced this issue with your Samsung Galaxy S20 Ultra 5G. After reviewing the details of your device, our team has determined that the device is not 5G compatible while on our network, unfortunately. You can get more information on this and see the other BYOP devices that are compatible with our 5G network by clicking on the link below: 

https://www.cricketwireless.com/support/great-big-network/byod-compatibility.html

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
J

That is interesting.. My phone model is right there on the compatible list. For a while this was also the most expensive phone cricket sold on their website.

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