S8 update to android pie

  • 8 August 2019
  • 4 replies

I have a galaxy s8 g950u on version g950usuq4cre9 and I have been told that I should be able to update to android 9, but cannot seem to do so, is there a specific reason for the exclusion of this update to this phone?

4 replies

I have already done this, the update isn't getting pushed through. I am not on the latest version.
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Hi @Qseger. Thanks for using the Cricket forum. Please review the documents and steps listed on the Samsung S8 Software support page at https://www.cricketwireless.com/support/devices-and-accessories/samsung-galaxy-s8-device-support/customer/device-support.html . It gives instructions on opening and downloading the latest software update. 

Did you ever get any resolution? Just curious what service provider is listed in your phone. Mine is AIO even though I bought my phone at a cricket store. I wonder if that has anything to do with why there is no update coming through since AIO is no longer an active entity.

I am sorry I am just seeing this. You have my exact situation. i finally gave up and bought a new phone. After multiple visits to the cricket store, speaking to Samsung and being sent to best buy where I was told they couldn't help me I was beaten down and gave up.