S8 update to android pie?

  • 28 April 2020
  • 2 replies
  • 14 views
C

I have a galaxy s8 g950u on version g950usuq4cre9 and VidMate I have been told that I should be able to update to android 9, but cannot seem to do so, is there a specific reason for the exclusion of this update to this phone?  word counter

2 replies

jdor_Cricket
Userlevel 4
Badge +4

Hi @ConnerLawson Welcome to our Cricket Community Forum! We recommend making sure that the device is connected to a secure Wi-Fi network and automatic updates are turned on. Most of the time updates will take place when the device has been on the charger for an extended period of time. 

MamasitaMarz
Userlevel 3
Badge +5

@ConnerLawson I've never heard of that software version, lol..But I do know that software updates are pushed to your device from the manufacturer, and not your wireless provider. I would contact Samsung- especially if you aren't using a Cricket phone. 

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