Samsung A14 Doesn't charge while turned on

  • 3 April 2023
  • 1 reply


Has anyone experienced the A14 not charging while it’s turned on? It will charge if you turn it off though.

I’ve had the phone plugged in for over an hour & the percentage did not change.




Best answer by Marlena_Cricket 4 April 2023, 00:20

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Hi @jerrynice80 and welcome to the Community Forum! It sounds like your phone may be malfunctioning. Most Cricket devices carry a 1-year Manufacturer's Warranty from the date of purchase. To make a warranty claim visit and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.