Samsung A53 5G issues

  • 2 April 2023
  • 1 reply


I purchased a Samsung A53 5G phone and it has worked great up until 2 weeks ago and then all of a sudden it started messing up. It will not allow me to turn on my Bluetooth or my WiFi. It doesn't connect to either one and I need to know what I can do or what could be causing this. Can anybody please give me some advice on how I can fix this without having to purchase a new phone entirely. 


Best answer by James_Cricket 2 April 2023, 21:46

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Hi @Ashleyhall91! Welcome to our Cricket Community Forum and thank you for your post. We recommend making sure that your device is on the most recent software version. If this does not resolve the issue, please know that Cricket offers a 1-year warranty on the device. Please see the link below for details on our warranty process and how to file a claim online: