I work at a Storage facility and bought this phone, cricket carrier, to use with my ATT sim card. I did the hard factory reset, but when I want to set up my new account, it says that I have to use the gmail account associated with the phone and need a 4 digit pin. I called customer service and she said that i need the pin to VERIFY the account.
The original owner of phone went to Austrailia and was unable to travel back because of covid. She decided to do a "release of interest' form so she would not incur any more monthly charges on the unit since she was not going to be returning. That is why I bought the phone.
I have reached out to her and she does not remember the pin. I have copy of the release form on the storage unit and a copy of the lease agreement. I JUST NEED THE CODE TO FULLY UNLOCK/RESET/RESTORE THE PHONE. Can some one please help?? Magpie
Best answer by James_Cricket