Samsung Galaxy 5 Note

  • 5 November 2020
  • 1 reply

I work at a Storage facility and bought this phone, cricket carrier, to use with my ATT sim card. I did the hard factory reset, but when I want to set up my new account, it says that I have to use the gmail account associated with the phone and need a 4 digit pin. I called customer service and she said that i need the pin to VERIFY the account. 

The original owner of phone went to Austrailia and was unable to travel back because of covid. She decided to do a "release of interest' form so she would not incur any more monthly charges on the unit since she was not going to be returning. That is why I bought the phone. 

I have reached out to her and she does not remember the pin. I have copy of the release form on the storage unit and a copy of the lease agreement. I JUST NEED THE CODE TO FULLY UNLOCK/RESET/RESTORE THE PHONE. Can some one please help??  Magpie


Best answer by James_Cricket 20 November 2020, 18:39

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Hello @Magpie68! Welcome to our Cricket Community Forum and thank you for your post. Unfortunately, we are unable to unlock the Gmail account that was left on the device from the previous owner. We recommend reaching out to the manufacturer for further assistance with the Gmail account.