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samsung Galaxy A13 5G

  • 5 November 2022
  • 2 replies
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My Phone is changing Sounds by itself. It's also saying there is No SD Card when there certainly is.

 

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Best answer by Marlena_Cricket 5 November 2022, 16:59

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Hey @HarleyDoll1 and welcome to the Community Forum! We're sorry to hear you're experiencing issues with your Samsung Galaxy A13 5G. We do offer a 7-day Return Policy, & most Cricket devices carry a 1-year Manufacturer's Warranty from the date of purchase. To make a warranty claim visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

https://www.cricketwireless.com/support/orders-and-activations/warranty.html

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So, I called & Filed a Warranty Claim Today & was given an RA # & told to Return the Phone to a UPS Store & WAIT for a Replacement! I am 70 Years old & I’m supposed to Return the Phone & be without a Phone until I Receive the Replacement?? This is Not what I was told @ the Cricket Store! I was told that I wouldn’t Return the Phone until I Received the Replacement. Then AGAIN Every time I Enter a Cricket Store for any reason @ ALL, ALL they want to do is Sell or Upgrade, they are Not @ ALL Helpful & this is BS!!!! The Phone is SEVEN MONTHS OLD!! I will hold off because Cricket just Stole another Payment for the Month of November & I can’t simply go with having No Phone & No line of Communication whatsoever until Cricket is good & ready to Send a Replacement Phone. I will Decide BEFORE my Next Payment is Due what to do & Where to take my Business from here. This Reply from Cricket is absolutely RIDICULOUS!!!!   

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