Question

sending text messages failed

  • 14 April 2021
  • 1 reply
  • 76 views

I have been with Cricket for several years. I've been using a Samsung Galaxy S8 and never had a problem. All of a sudden last week my text messages stopped sending to people 50% of the time (I can receive text messages just fine.) When I send a text, half of the texts I send will have a blue spinning circle next to them and then an error message pops up that says "message failed" and my phone asks me to review the message and try again. Sometimes when I click "retry" it will send. Sometimes it won't. It happens no matter if I'm on wifi or not, and I for sure have full service. I've tried making sure my phone's SMSC number hasn't been changed or deleted. It hasn't. I refreshed it just in case. I've tried clearing the messaging cashe. Turning airplane mode on then off. Resetting my phone. Nothing has fixed the issue. 

What isn't making sense to me is the fact that some messages are sending and some aren't. I can send a message that says "test" to the same number three times and the first will work and the next two won't. And once a message has failed, no messages will send until I turn airplane mode on then off. But even then, it will only send 1 of the unsent messages at a time. I have to do this EVERY message I want to send. 

Any help is greatly appreciated. 

My partner has a Galaxy note 8 and is on the same plan with me and has had zero of these issues. 


1 reply

Userlevel 3
Hi @jesslipps23 ! We’re sorry to hear you are having issues with SMS. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

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