Thank you and goodbye

  • 23 November 2021
  • 2 replies
  • 190 views
J
Badge +1

I like hassle free. That’s what brought me to Cricket in the first place. I enrolled, paid, got a discount for autopay, and forgot about it for like.. 10 years or something.

See, from my perspective, I’m one of the most valuable customer types. Yes, take my money. I may get a cheaper deal else where but so long as I don’t have to think about it and it doesn’t give me trouble I’m fine to chill here.

But then Cricket randomly decides to discontinue supporting my phone for no apparent reason?

That’s not chill.

So now I’ll go elsewhere and pay less because I will not let my phone carrier dictate which phone I can use. Thank you and goodnight.

2 replies

jdor_Cricket
Userlevel 4
Badge +4

Hi @jdeha725 

We’re saddened to hear you are considering leaving Cricket Wireless. To continue having access to the Cricket Wireless network after 3G network shutdown, you'll need an HD Voice-capable smartphone that is compatible with the Cricket HD Voice network. This includes HD Voice-capable devices from Cricket, and select BYOD (bring your own devices). Not all 4G LTE phones brought to Cricket will work on Cricket’s HD Voice network, unfortunately. Please, know that these network changes will mean faster, stronger, more reliable service for customers with compatible devices. For more information, you can check out the link provided:

3G Shutdown

BYOD Compatibility

J
Badge +1

Not considering leaving. I left.

If this was about discontinuing 3G it wouldn’t matter. I’ve got a Galaxy S8 and have 4G.

My S8 should work on Cricket and absolutely would but my calls were repeatedly rerouted to tell me it wouldn’t and I needed to get a new phone. And what’s the only difference between my Samsung S8 and the one listed on the BYOD compatibility list? Mine is factory unlocked and doesn’t receive updates from the carrier.

There’s no reason I should have to update my phone to stay on your network and I don’t want to get a new phone between now and February, and I certainly am not buying another factory locked phone so thank you but no thank you, I’m out.

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