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unable to receive picture messages or group messages on android

  • 29 May 2021
  • 1 reply
  • 159 views
R

Since upcoming my phone and switching to cricket I cannot receive picture messages or participate in group messages. I don't even have an mms option in my settings. I have a galaxy s20. When I was with at&t it worked fine, I switched to spectrum mobile (thru verizon) and had horrible service, so then I switched to cricket. Great service, just can't receive pics or do group messages. Can anybody help?

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Best answer by Julie_Cricket 30 May 2021, 00:14

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Julie_Cricket
Userlevel 2

@Rcrochet 

Thank you for commenting on the community forum! 

To enjoy your group & picture messaging after switching, you will need to update your APN settings to match Cricket’s. See this link to learn how: https://www.cricketwireless.com/support/switch-to-cricket/bring-your-own-android.html

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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