unable to receive picture messages or group messages on android

  • 29 May 2021
  • 1 reply

Since upcoming my phone and switching to cricket I cannot receive picture messages or participate in group messages. I don't even have an mms option in my settings. I have a galaxy s20. When I was with at&t it worked fine, I switched to spectrum mobile (thru verizon) and had horrible service, so then I switched to cricket. Great service, just can't receive pics or do group messages. Can anybody help?


Best answer by Julie_Cricket 30 May 2021, 00:14

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Thank you for commenting on the community forum! 

To enjoy your group & picture messaging after switching, you will need to update your APN settings to match Cricket’s. See this link to learn how: