Ive been a Cricket customer since 2011, my phone’s paid off, & my account’s current.
My new employer wants me on their AT&T business plan, & Ive been trying to unlock my phone from Cricket to AT&T for 3 weeks. When I go into the MyCricket app & click “Unlock Now”, I’m get an error code; “The server replied with a Registered Response with error code: 2”. Ive tried factory resetting my phone, Ive been to 2 different Cricket stores, Ive opened (4) case files, been to the AT&T store 4X, and spent over 14 hours either on the phone with 611, or on Cricket’s chat feature, & this is still not resolved.
So, in frustration I bought a new phone & was told that AT&T can just port my # from Cricket to AT&T. This isn't working either, & now I'm in a constant loop of AT&T saying its an issue with Cricket not releasing my telephone #, while Cricket says its AT&T incorrectly entering in my Cricket account #, so they cancel the port request. (I confirmed they're entering the correct account # the 3X Ive now tried porting it). The case #’s Cricket opens for me, I'm told I’ll be contacted by Cricket Tech support, I'm not, and when I call/chat Cricket after 24 hours, I’m told they tried contacting me, I didnt answer, so they closed the case file… this has happened 4X now, & Ive NEVER gotten a call, text, or call from Cricket. Today, the Mgr at the AT&T store said it probably wont get resolved, and I’ll have to consider giving up my tel # (that Ive had for 12 years). I'm beyond PO’ed & frustrated with the absolute lack of getting ANY help resolving this. I cannot be the 1st person whose ever wanted to port their # from Cricket (an AT&T company!) to AT&T, and find it ridiculous that (while Id appreciate any help from this community), that these large multinationals have their customers rely on their own Users to figure problems like this out. If any one here is from Cricket, my latest case # is; C-163TFJ, opened this morning, but will probably be closed (without my consent or being resolved), & the reason will be; “Attempted to contact customer, no reply. Closing case.” by this afternoon.
If this doesn't work, I'm going to the FCC.
Best answer by BillyM_CricketView original