unlock phone

Hi @Honeycutt we thank you for reaching out to Cricket Forum! A device can be unlocked, once the requirements below are met:

1. The device you want to unlock has been active for at least six months of paid service on that device.

2. The device is designed for use on and is locked to Cricket's network.

3. The device has not been reported lost or stolen.

4. The device is not associated with a fraudulent account. 

If your device has met all requirements, you may unlock the device through the myCricket app

Open your myCricket app.
Sign out of the app if you’re signed in.
Tap Unlock Device on the app’s sign-in screen.
Tap Unlock at the bottom of the screen.
Once your phone is successfully unlocked, restart it to complete the process.