Where are the Cricket Visual Voicemail files stored on Android?


I am having trouble finding the location to which Visual Voicemail exports files. Checked Music, Downloads, other usual suspects to no avail. Tried searching for *.amr files - no luck.


  • Open Cricket Visual Voicemail app (log in)
  • Select voicemail message of interest
  • Tap the 3 dots in the upper right-hand corner → Export to file
  • A message pops up
    • The message has been exported to: /files/voicemail-<date-time>.amr

However, there’s no /files folder in the root of the phone storage or SD card. Searching for it does not provide results either.


App version:

Phone: Samsung Galaxy S8 (SM-G950U)

Android 9

3 replies

Userlevel 2


Thank you for commenting on the Community Forum! We’re sorry to see you’re having trouble with your Visual Voicemail app. We recommend reaching out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue.


Thank you for your prompt response. I contacted Cricket Support via Facebook messenger as you suggested. They told me that a ticket was opened with IT on this and someone would get back to me in 2 to 3 business days. It’s been close to 3 weeks and I am still waiting.

For the benefit of the others.


After almost a month of back-n-forth with Cricket support via they offered a workaround. Apparently, this functionality is broken on Android due to Google’s recent privacy/security changes.

The workaround is to “share” the VM file of interest with yourself using available options (email, messages, cloud storage). Not the best solution if you need to process a number of messages, but tested and works.