Why is Cricket now forcing existing customers to buy phones throgh them?

  • 29 March 2021
  • 3 replies

I just purchased an unlocked S20 FE, direct from Samsung. I have also been using Cricket Wireless for about 3 years now, with an unlocked S9 Plus. However, after putting my SIM card in the S20 FE, I received a message that the device is not compatible with their network. When I made a call to Cricket's customer service, I was told that there is nothing they can do to activate my new phone with their network. Even though Cricket offers the exact same phone for sale, through their website! It seems like Cricket is moving toward forcing their customers to purchase phones through them. Which is a shame,  because that is going to force me to do business with a different wireless network. 

3 replies

Userlevel 3


Thank you for reaching out. We would like to look into this for you. Please reach out to our support team on Facebook ( or twitter (@cricketsupport) with the details of your issue.

I have contacted the Cricket support team and have provided them with the IMEI number on my new device. They tell me that it is not compatible with their network. But, the same phone is available to purchase through the Cricket website.Samsung tells me that the phone contains the latest technology and Cricket should be able to activate it on their network. This leads me to believe that Cricket is trying to force me to purchase a phone through them. Which I am unwilling to do.

I would like for a senior member of Cricket management to reach out to me to resolve this issue. Otherwise, I will be forced to take my business elsewhere. 

I did reach out to them. They created a ticket and investigated. Just to cone back and tell me that my new, unlocked, Samsung phone, that I bought from Samsung, is not supported on their network. Which caused my to move my cell service to Google Fi. Goodbye Cricket!