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why is my phone so slow and laggy?

  • 25 September 2022
  • 9 replies
  • 961 views
M
Badge +1

I just got a new phone through cricket because my last phone wouldn't charge... well this phone for some reason is so slow and lagging so badly, I can't use it half the time. I can't afford to get another phone so I need to figure out how to add more storage or do something I already deleted as many photos files whatever to help with the storage situation, but it didn't help and I don't know what to do, I tried to contact someone from cricket to help me, but they couldn't or wouldn't help so if anyone can that would be amazing 

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Best answer by Marlena_Cricket 2 October 2022, 03:26

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9 replies

B
Badge +2

I just got a new phone through cricket because my last phone wouldn't charge... well this phone for some reason is so slow and lagging so badly, I can't use it half the time. I can't afford to get another phone so I need to figure out how to add more storage or do something I already deleted as many photos files whatever to help with the storage situation, but it didn't help and I don't know what to do concrete grinding san antonio, I tried to contact someone from cricket to help me, but they couldn't or wouldn't help so if anyone can that would be amazing 

A few easy-to-fix reasons why your android device or iPhone might be slow include: A need to clear your random-access memory (RAM) A low-performing battery. Low or no storage.

B
Badge +2

I just got a new phone through cricket because my last phone wouldn't charge... well this phone for some reason is so slow and lagging so badly, I can't use it half the time. I can't afford to get another phone so I need to figure out how to add more storage or do something I already deleted as many photos files whatever to help with the storage situation, but it didn't help and I don't know what to do, I tried to contact someone from cricket to help me, but they couldn't or wouldn't help so if anyone can that would be amazing 

what is the storage of your mobile

J
Userlevel 4
Badge +5

Hello @Mrewn25893! Welcome to our Cricket Community Forum and thank you for your post. We’re happy to assist you. What is the make/model of your device? Also, have you confirmed that the device is on the most recent software version? 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
M
Badge +1

Hey yes its a Samsung galexy a13 4g and I'm not sure about the software that's why I've been trying to get someone to help me,  and thank you for replying

CricketSupport
Badge +3

Hey @Mrewn25893👋🏽, you can verify that your device software is up to date by going to your General Settings > About Phone > Software Update. Your device should be running Android 12. 

Marlena_Cricket
Userlevel 3
Badge +5

Hey @Mrewn25893! I just wanted to check in with you to see if you still needed assistance with your device.

M
Badge +1

Hey, yes sorry I'm not sure why I didn't get the notifications from my email, but yes it's running the latest software and I still need help, it's just so slow and lagging I'm not sure what else to do, especially since it's a new phone 

Marlena_Cricket
Userlevel 3
Badge +5

@Mrewn25893 Most Cricket devices carry a 1-year Manufacturer's Warranty from the date of purchase. To make a warranty claim visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

https://www.cricketwireless.com/support/orders-and-activations/warranty.html

M
Badge +1

Okay thanks, but is there no way that I can just exchange this phone out for one that has more storage at a store? I just don't want this phone anymore I can barely type or do anything, I just want to be able to go in the cricket store and change it out 

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