Wont unlock my 2 year old phone

  • 26 January 2021
  • 1 reply

I purchased Samsung Amp Prime phone from cricket. I used it for a while and moved on to apple phone (without using it for 6 months as they claim to be the criteria for unlocking the phone) 

now I’ve had the amp prime for more than 2 years and every now and then I use it but obviously won’t give up my apple for using prime as a primary phone right?

Now I want to travel abroad with both my phones and they won’t unlock that phone ! I called the customer service and they’re not helping. I know this is not going to help too, it’s really sucky service and feels like they trap you in it. I’m really unhappy. 

1 reply

Userlevel 3

Hi @cdedhia 

Thanks for posting. Our devices are eligible for unlock when it has been active for at least six months of paid service on that device. We are happy to review unlock eligibility, feel free to reach out to our support team on Facebook ( or Twitter (@cricketsupport) with your wireless number, name on the account, and IMEI.