Wrong device name

  • 17 September 2018
  • 1 reply

I have a Samsung Galaxy s5 n when I get into my account online it says it a different device name

1 reply

Userlevel 4
Badge +5

Hello @nornied,

Thank you for your post. If your account is showing that you're using a different model phone on your line you may need to update the IMEI. You can reach us at 1-800-CRICKET, chat, or social media (twitter @cricketsupport or Facebook m.me/cricketnation).