Samsung Phones

  • 364 Topics
  • 925 Replies

364 Topics

B
BkaycoolExtra
asked in Samsung Phones

Cannot activate phone

I am an existing customer have tried numerous times to activate new phone that I ordered from cricketwireless 

1
D
1 day ago
H
HoneycuttExtra
posted in Samsung Phones

unlock phone

355458540623247

1
D
1 day ago
J
jchammerpantsExtra
asked in Samsung Phones

A51 5G battery suddenly draining after overnight update

Yesterday morning I awoke and found my Samsung A51 5G off due to a dead battery, which was unusual since it was around 40% the night before and had not been used. I plugged it in for enough minutes to turn it on, and when it did come on it went through the “finishing update / optimizing apps” screens. So I figured it had updated overnight and that somehow had drained the battery. This morning, again, my phone was off due to a dead battery.  I have not installed any new apps or changed how I am using it. Battery seems to still charge well. Anyone else suddenly having this issue, possibly after a software update? Thanks,JCHP

1
C
3 days ago
S
Slc49452Paparazzi
asked in Samsung Phones

samsung a14 5g not giving me the aod option

Hi I am trying to figure out why my samsung a14 5g doesn't give me the always on display option? I don't get any notifications when my screen is off. Wondering what I need to have on to activate this?

4
S
7 days ago
C
cfh13427Extra
asked in Samsung Phones

ATT&T NON CRICKET Phone

Hi Purchased an Unlocked AT&T Samsung a42 5g phone to replace my Samsung a32 5g Cricket phone.The a42 5g is much quicker than the a32 5g phone with double the GB, 128 vs 64, the Sim card and SD card work and I have service, that's Not the Issue!How do I get the Cricket Features that are on the Samsung a32 5g Cricket phone, on the Unlocked Samsung A42 5g AT&T phone?I'm Used to the Cricket App Notifications sounds and the Cricket Ringtone I like, which is Not on the Non Cricket Samsung a42 5g phone, plus being a Cricket customer for 10 plus years, there are other things I've gotten used to on a Cricket phone. Cricket offered a Samsung A42 5g at one time, but it wasn't available when I got the A32 5g from a Cricket walk in store.HELP, Any Suggestions?

1
J
13 days ago
S
SkylaShadows2010Extra
asked in Samsung Phones

cricket phone is stuck in boot loop!

This phone had been active and functional for over 6 months. After leaving it plugged in for the day while I was gone, I came back to it being messed up! It will NOT turn on-it's stuck in a boot loop(flashes beginning white cricket screen, then goes black, and repeats.)When I press power button for a second, it says it has 77%; but when I try to start it up (both by holding power button, and/or by the various ways of rebooting it via power and volume buttons), it flashes a screen showing the battery as dead, and needs to be plugged in. BUT refuses to acknowledge being plugged in. BTW-when I try to get to the menu by holding power and volume key, no menu will pop up- (except a screen indicating it needs to be plugged in-regardless of how much charge it previously said it had)- UNLESS it is plugged in.Also-NOTHING new has been done-NO recent updates, NO new apps downloaded; just plugged in for a full day. (I normally only charge a few hours at a time, or overnight). So what the hell??

1
Marlena_Cricket
19 days ago
K
Kirito7534Extra
asked in Samsung Phones

voicemail help

I notice over the months my voicemail was not functioning. Somehow it was never setup. i press “ call voicemail “ and the automatic voice says “ the voicemail you trying to call has not set up their voicemail please try again later “ and there no setup option in voicemail on my phone.

1
C
22 days ago
D
Darkangel987456Extra
asked in Samsung Phones

samsung galaxy A53 5G

I bought a samsung galaxy A53 5 G. Had to return it because all my calls I could hear my voice echoing. They sent me another brand new samsung galaxy A53 5G. Still having the same issues. Can anyone help me?

1
D
23 days ago
L
leclercPaparazzi
posted in Samsung Phones

Hotspot with Firewall

I have been running the best little app ever, NOROOTfirewall on my tab S7 & added it to this phone. However, with my "new" S21,  hotspot only worked once or twice. After going thru support with no results, I noticed that if this app is turned on, no hotspot. Turn off firewall, hotspot is fine. I hope this helps some of you.Ron

1
B
13 days ago
S
Slick1001Extra
asked in Samsung Phones

no 5G

I switched to cricket 2 days ago. I brought my Samsung A51 5G and I live in a 5G area but I don't get 5G. Why might that be?

2
MamasitaMarz
19 days ago
T
Tkbosley93Extra
asked in Samsung Phones

my Samsung galaxy z fold 3 5g unlocked wont activate

Byop to cricket I go thru the activation process and I put my imei in and my sim card number in and it keeps saying invalid or doesn't exist. I just bought my sim card  kit from Wal-Mart with a service card.But I can't activate my phone with my new sim card kit from cricket wireless at Wal-Mart.  My phone is unlocked for any carrier 

1
D
29 days ago
C
cconly4Extra
asked in Samsung Phones

Cannot activate SIM for phone purchase through online store

Hi, I am having trouble activating new phone on the cricket activation website. I receive an "Oops! Looks like we're having a problem with our system. Please try again later." message.This is a Galaxy A14 5G phone

4
B
27 days ago
J
jwuertzExtra
asked in Samsung Phones

Why won't my Samsung a14 5g not connect to network

I just updated my phone. The phone won't connect to network. I've tried turning the mobile network on and off, finding the network by scanning but still no luck. On top of that, its set on talk back, which means it narrates everything. Plus it won't let me scroll down anything nor get to the app drawer. I've talked with Cricket agents but to no avail. They suggested I go to a local cricket. I don't know how much that will help. Am I missing something?

1
Marlena_Cricket
1 month ago
J
JaffaExtra
asked in Samsung Phones

Can't Activate phone bought from online store

I can not activate the new phone i bought from your online store. Keeps giving me an “Oops, our system is have problems. Try again later.” message. It’s a Samsung s21. brand new order off of the Cricket website

1
Marlena_Cricket
1 month ago
J
jn2739Extra
asked in Samsung Phones

Microphone Not Working After Phone Update

After getting a recent update on my Samsung A12 the microphone doesn’t work - callers can’t hear me talking. If I use a sound recorder app it seems like the mic picks up background noise by not my voice. Resetting the phone did not fix the issue. I’ve seem some other complaints from recent phone updates and was curious if anyone is have the same type of problem.

2
L
1 month ago
5
5155532453jExtra
asked in Samsung Phones

managed services .

Cant seem to add more mobile hotspot through the app or web any segestions ? 

1
J
1 month ago
J
Joaquinh1994Paparazzi
asked in Samsung Phones

Why is my Cricket service not working?

Ever since I paid my bill on the 10th of February my service hasn't been working. I talked to a cricket rep a few days ago and she said she was going to reset my service and to turn my phone off for 5 minutes and then turn it back on. I tried this for a day and it did not work. I called yesterday again and the rep had me reset my mobile network and remove my Sim and put it back in. She said if this didnt work that I might need to replace my Sim since it might be the problem. She said that I would need to go to a Cricket store and have them do a Sim check on my phone and that she would even call me back today at 12pm to guide me and in the meantime she would keep monitoring my connection. This did not work and she never called back. I still went ahead and went to my nearest Cricket store. They told me they didn't know what a Sim check was but I went ahead anyways and bought a new Sim card and had it installed just incase. This also did not work. I then called today using my wifi calling

6
J
2 days ago
M
mason813hallPaparazzi
asked in Samsung Phones

block a phone #

I want to block a phone # but let caller leave a message.

3
M
26 days ago
G
GodCreatedBeautifulFoggyNightsPaparazzi
asked in Samsung Phones

Can I keep my Cricket number if I buy a new Cricket prepaid phone?

I bought a Cricket prepaid phone from Walmart last year and recently damaged it. Could I buy a new Cricket prepaid phone from Walmart and still keep my plan and number? How would this work?  Thank you in advance!

2
G
1 month ago
T
Tammiann46Extra
asked in Samsung Phones

my phone will not make or recieve calls

I upgraded to a Samsung  note 20 and now I can't make or recieve calls. Everything else works. I took it to cricket and she said so.ething about Samsung phones not working on cricket network

2
T
26 days ago
J
JessicaphoganExtra
asked in Samsung Phones

new upgrade will not activate

I just got a new upgrade, and it will not activate. It has an error message "oops something is wrong with our system" 

1
jdor_Cricket
1 month ago
D
DmorenoExtra
asked in Samsung Phones

new upgrade phone won't activate

I just upgraded my phone to a galaxy s20 and it won't activate. It keeps giving me the "oops looks like we're have problems with our system. Please try again later" and I have been on and off with trying to activate it all day. Order number fine, phone number fine, and sim card is fine

1
C
1 month ago
A
AdriiiiiiPaparazzi
asked in Samsung Phones

New number issues

I just changed my number a couple of hours ago. As the rep stated in advance, the call disconnected right after the $15 payment was made. I got my new number but can't use my phone at all. The rep did try to call me back but I couldn't answer the call because my phone was frozen all of a sudden. I've restarted the phone like 4 times. I've been on hold for like 15 minutes. I need help fast please!!!!! It's important thanks in advance 

1
jdor_Cricket
2 months ago
D
DabevilExtra
asked in Samsung Phones

not receiving sms text from 1 person

It was about mid day yesterday that I stopped receiving sms from a friend in Baltimore.  We have done everything possible from checking to make sure no one  was blocked, not in air plane mode, cleared the cache, deleted the contact, rebooted phone. He even called his provider AT&T.  And they can't find anything on their end. So I was told to reach out to cricket.  

2
B
2 months ago
Q
QuintonPoynterExtra
asked in Samsung Phones

phones

So my phone charger port no longer works how do I use my insurance to get it fixed or a new one

1
D
2 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings