Samsung Phones

  • 410 Topics
  • 1,078 Replies

410 Topics

F
Firewalk70Extra
asked in Samsung Phones

Text messages

How do retrieve deleted text messages from a few weeks ago on a Samsung A14?

1
M
18 days ago
B
BrokenglassentExtra
posted in Samsung Phones

My phones and account are hacked!!!

I copied and pasted this from another user but tweeked a little because this is the exact situation im in right now! I have been a Cricket customer for about 12 years now. On Tuesday, my phone suddenly stopped working. It said it wasn't connected, and it said it was not permitted to make phone calls. I took it to the local cricket store, and we tried multiple methods to fix it, and even called customer service together several times. When I tried to enter my PIN for the account, it did not work. We tried several numbers none of them worked. They gave me a security question, but it was not a security question I had ever set. We finally came to the conclusion that someone had taken over my Cricket account and stole their way into my password/pin and changed the PIN and security question. I need to disable the SIM that is currently (fraudulently) attached to my Cricket phone number. I also need to change the PIN, challenge question, and password. I have called the customer service number

1
M
1 month ago
C
cougleStuntman
asked in Samsung Phones

5g+

Why does cricket block 5g + on their wireless map and my phone. Brother has att and gets 5g+ and I have Samsung s20 ultra and no 5g+

4
C
1 month ago
G
G_TExtra
asked in Samsung Phones

SAMSUNG A53 5G - Pressing POWER button, when phone is OFF and charging, does not invoke charge indication

HelloAs the title specifies.…The phone does charge.Indication when cellphone is off and connected to the charger is shown INITIALLY (once connected to the charger). If the POWER button is pressed while the charge indication is still displayed - there is no problem.However, the moment the charge indication is turned off, the charge status does not reappear when re-pressing the POWER button.So, this is only the matter of an indication not showing - which is annoying and suspected as an issue either in the hardware or in the software itself (?). I just don’t know….Re-flashing the cellphone with the appropriate firmware, does not help :( Has anyone run into this in hers/his A53 5G? Is there a configuration I need to change in the phone which I am unaware off to allow this charge indication to appear?@Cricket support - In hopes you are seeing this message - If this is a known issue or related to a property of your design - please update. If you are unaware of such an issue, I would warmly s

1
J
1 month ago
H
helyhuExtra
asked in Samsung Phones

Muffled sound, could it be an old sim card?

Boyfriend upgraded from a very old Samsung phone to the Samsung A14 5G through the Cricket website. His coworker helped him set it up and they used the SIM card from the old phone instead of the new one that came with the new phone. Whenever he calls anyone he sounds really muffled, the sound quality is terrible. He can hear people fine, but people can’t hear him well. We are still within the 7-Day window. My question is, could the muffled sound be from using the old SIM card? He took it into a Cricket store and they tried it by calling another store and told him to send the phone back . They couldn't really help since he had bought upgraded through the Cricket website.At this point could he even put the new sim card in? What would that do? How would that work? He said something about the activation on Cricket's website not working so I'm not even certain the new phone got activated in that way. Although it works, so I’m not sure how it isn’t activated. He's not at all tech savvy, so h

4
MamasitaMarz
1 month ago
A
Adrian20109Extra
asked in Samsung Phones

Recoverd stolen phone

Recently my 4th grader lost his phone at school so I reported the phone, just retrieved it today after 3 days..When calling customer service they said tgatni canceled the line when I reported it I try restoring the phone but it doesn't allow me? Can I get some insight ??

1
D
1 month ago
D
Destinrd4thisExtra
asked in Samsung Phones

Samsung

Can anyone explain why the Samsung I got from Cricket won't hold anything as far as space. I'm constantly having to delete apps that I really need to use. Ove ne r had problems with Samsung phones until now. That's all I do is Samsung.

1
D
1 month ago
A
AshleeCIPPaparazzi
asked in Samsung Phones

Little to no cell service & 5G

My phone is a Galaxy A53 5G.  About mid-May, I had horrible cell signal, and little to no 5g.  After about a week, it got a little bit better, but never what it used to be.  I deliver a mail route and use my phone a lot to listen to podcasts as well as be able to contact my family and/or boss.  Since the end of May, I have almost no cell service or 5g on my mail route when I had almost complete coverage thru the whole thing. I finally got sick of the no service and switched back to my old phone, which I had originally replaced because I had shattered the screen.  With my old phone (K92 5G model # LM-K920Am), it has the cell service and 5G that I used to have. I went into a Cricket store last week, and the employee said it sounds like an antenna problem. Can this problem be fixed?

3
A
1 month ago
H
HeffernieExtra
asked in Samsung Phones

Mobile hotspot problem

Everytime, for the last few days, when I try to turn on mobile hotspot, my phone automatically restarts. I have a Samsung Galaxy S10. I'll add this occurred after a software update. Does anyone have similar issues or know any reason why this is happening?

1
V
1 month ago
A
amaliargz1Extra
asked in Samsung Phones

SIM IN ANOTHER PHONE

today i got a mexican smartphone so i put my cricket sim on it but when i go out i doesn’t have internet connection, i try everything, restart the phone, the settings, everything, also i try to put it back in my past phone that had the sim but it doesn’t work either, what can i do? 

2
S
2 months ago
C
Chung956Extra
asked in Samsung Phones

Can't set up voicemail on Galaxy A32

I tried setting up my regular voicemail but it asked for a mailbox number I don't have nor set up then I tried visual voicemail which led me to calling my voicemail again and the same thing happened

1
jdor_Cricket
2 months ago
C
chrisdntmissExtra
asked in Samsung Phones

Cricket phone number unknown

I recently got a new sim card for my galaxy a51 5g.But when I go to unlock the network (when I restart the phone it says "Would you like to unlock the network?"), it asks me for my cricket phone number. This phone was given to me by a friend, so I don't know the number. The cricket sim card wasn't been payed for after I received the phone. How do I find the phone number? 

1
C
2 months ago
D
Dlay37892Extra
asked in Samsung Phones

Land Rover App

Any of you Cricket users have the Land Rover app?  Do you have trouble using the app?  The Rover app worked fine with US Cellular and for the first month after switching to Cricket.  It currently only works within 5G coverage areas.

1
C
2 months ago
J
Jcocopoti929Extra
asked in Samsung Phones

Can’t setup voicemail

We have recently switched one of lines to a Samsung galaxy s21 plus and it won’t let us setup voicemail. When you call to setup it just says I’m sorry the person you are calling has a voicemail that has not been setup.

1
CricketSupport
3 months ago
N
ndstewart23Extra
asked in Samsung Phones

Snapchat & text messages

I was wanting to know if I could get a printout or view all snapchats & text messages from my other line without a subpoena? 

1
jdor_Cricket
3 months ago
A
Abby2295Extra
asked in Samsung Phones

how do i unlock a device i bought at cricket, but is no longer on my account?

I got service through cricket 3 months ago. I brought a device of my own and I bought a new device with my service. I ended up shutting the new devices line off after the first month of service. I gave the phone to someone and now I need to get that device unlocked. How do I do that when the phone is no longer on my account?

2
A
3 months ago
M
MdomnickExtra
asked in Samsung Phones

Samsung Not connecting to network

My phone has not been able to connect to the network for the last several hours. I have tried all the available online troubleshooting information and nothing is working.

1
Marlena_Cricket
3 months ago
A
Annaf1Extra
asked in Samsung Phones

cell phone service not operational

I've been 3 days not being able to use my phone at work  in Essex Maryland  I call someone they don't hear me speaking, I leave work it dropped calls until I got a 1/4 mile up the road my internet isn't working eitheryes I turned my phone off turned it onPut in airplane mode took it outRemoved sim card reinsert sim card still does not work  

1
CricketSupport
3 months ago
R
RSBExtra
asked in Samsung Phones

my Samsung 14 5 g wont charge

Ive had the phone for three months now and has recently not been wanting to charge, Ive tried different outlets and charging cables but still wont charge 

1
J
3 months ago
W
Walrus667531Stuntman
asked in Samsung Phones

5G broken since last week

I have an S20FE.  It has never had a problem on cricket.  Will use 5G and 4GLTE very regularly.  A Samsung update was pushed out last week.  The May update.  Now ever since the update I have noticed that data connection always only says 4GLTE.  It may try a 5G connection for mere seconds, then hops off back to 4GLTE.  I have reset my network connections.  I have reset my APN to default.  Makes no difference.  I called cricket this morning to try to explain what's happening.  They said since my LTE works, I just need to be happy with that.  They didn't want to admit to any problem.  Either they know what's happening or they are under the impression I don't know what I'm talking about.I'm not happy with that.  My phone worked fine before this update.  I need an advanced cricket tech to help me out with this.  

3
B
3 months ago
S
Shellbee22Extra
asked in Samsung Phones

pictures not sending

Hello I got this text today from kricket:Cricket here! We are sorry but your text message failed. Your destination is not supported from your current location.Now I can't send pictures to an iPhone and my phone created a new thread without the +1 for an existing contact. I tried to send a pic to another samsung via text to see if that goes through but it also didn't send. Is anyone else experiencing the same issue?? I have a samsung galaxy s21 got it last year. Have never had any issues with this phone or with kricket in the past. 

1
D
4 months ago
D
DevinHootenExtra
asked in Samsung Phones

Samsung Galaxy A52 Message issue

I was having a conversation through messages and I started receiving the texts from a unsaved contact of the same number that I was having a conversation with. I cannot send messages through the new thread. And I cannot receive from the old one. They can still see the texts i send. But I have to switch back and forth just to text them

2
B
3 months ago
C
Croyal85Extra
asked in Samsung Phones

wifi calling

The Wi-Fi calling feature doesn't work no matter how many times I try it.. I've done everything I could think of in hopes that it would finally work but No luck!What must I do? 

1
jdor_Cricket
4 months ago
E
enriquejpExtra
asked in Samsung Phones

Bought upgraded phone on cricketwireless.com Is it locked to Cricket?

I have three lines on my Cricket account. I upgraded the phone on one of the lines. I have always bought unlocked phones outside of Cricket. This is my first time buying a phone from Cricket.Is the phone I bought from Cricket locked to Cricket?Thanks,Enrique

3
S
1 month ago
A
ahgiridhExtra
asked in Samsung Phones

Unlock in a foreign country

Hi all, I forgot to unlock my phone prior to traveling. I’m currently in Europe with a new sim card and I’m unable to login to the app to retrieve my code. I have an Galaxy A32 5G that meets all the requirements for unlocking. is there anyway to unlock my phone?

1
J
4 months ago

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