- 324 Topics
- 800 Replies
My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched or fixed. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her.
I bought this phone from marketplace from an individual that made me believe I can put my Sim chip in it and it work as should with my number. Problem is I can't unlock it because I don't have the phone number associated with the device. Is there any way around this?
I bought a refurbished Samsung Galaxy 20 FE a few weeks ago and the charging port isn’t making a connection to charge/transfer data. I have tried numerous cords, so it is definitely the phone itself. I’ve taken good care of the phone. Is there anything I can do about this? Will cricket let me exchange it for a working phone? Thanks.
Is there a way to fix the issue with the S22 hotspot. It is not working. I know it has been listed on a list of compatible devices but Is cricket going to add this feature? I've called customer service twice and they told me the phone should work woth hotspot based on the iemi but I could not get it to work, the second time the person was ugly about it and said I should have bought from cricket to get a working Hotspot. They did the same thing when I switched to cricket. They told me in store the phone I had would not work even though it was compatible and sold me a truly terrible phone so i went to the at&t phone i had and it did work. I know they wanna make their money, but I also dont like that an existing customer has to pay full price plus an upgrade fee just for a phone. I bought my phone unlocked as it was compatible with cricket based on the iemi, but it was the newest galaxy on the market and I don't enjoy spending an obscene amount of money for a new phone every year and
Ive been a Cricket customer since 2011, my phone’s paid off, & my account’s current.My new employer wants me on their AT&T business plan, & Ive been trying to unlock my phone from Cricket to AT&T for 3 weeks. When I go into the MyCricket app & click “Unlock Now”, I’m get an error code; “The server replied with a Registered Response with error code: 2”. Ive tried factory resetting my phone, Ive been to 2 different Cricket stores, Ive opened (4) case files, been to the AT&T store 4X, and spent over 14 hours either on the phone with 611, or on Cricket’s chat feature, & this is still not resolved.So, in frustration I bought a new phone & was told that AT&T can just port my # from Cricket to AT&T. This isn't working either, & now I'm in a constant loop of AT&T saying its an issue with Cricket not releasing my telephone #, while Cricket says its AT&T incorrectly entering in my Cricket account #, so they cancel the port request. (I confirmed
I have a Samsung Galaxy Note20 5G. It installed a software update yesterday, and now I cannot make or receive phone calls. If I try to call out, it disconnects immediately (makes the sound like a call ended), and incoming calls go straight to voicemail without ringing. Texting and data appear to be working OK. How can this be corrected?
For the last 2 days most of my calls go straight to voicemail and sms texts do not work or are severely delayed (not helpful when waiting for access codes to other accounts). Worked with chat support yesterday for over an hour. Is it just a network outage or issue caused recently on ATT or other? Just acknowledge if so because I can’t spend all day on the phone or in chat support to try and resolve. Never had an issue with Cricket for 8 or so years until now.
This began yesterday intermittently on both mine and my boyfriend's phones where it was showing we could only make emergency calls but then it worked again until around noon today when my phone disconnected from the cricket network and won't reconnect no matter how many times I try to reconnect it. I've restarted my phone repeatedly but it still isn't reconnecting to the cricket network. How do I fix this issue? I had to borrow a friend's phone in order to be able to call or look up the issue on the website and I'd like to be able to use my phone My phone bill is due tomorrow so I know that it isn't a billing issue. Thanks in advance.
I just got a new phone through cricket because my last phone wouldn't charge... well this phone for some reason is so slow and lagging so badly, I can't use it half the time. I can't afford to get another phone so I need to figure out how to add more storage or do something I already deleted as many photos files whatever to help with the storage situation, but it didn't help and I don't know what to do, I tried to contact someone from cricket to help me, but they couldn't or wouldn't help so if anyone can that would be amazing
TL/DRBeware buying a phone from the online cricket store unless you want to risk Cricket policy hell and double billing of your credit card.Similar to @bobbyanalog I was double billed for a recent smart phone purchase with the Cricket online store. I disputed one of the two charges allowing one of the charges to go through and paying Cricket. About a month later my phone suddenly stopped working with no indication why. Spent 2.5 hours with technical support on September 18th and was told among several things that if I gave Cricket another $25, Adrian the on duty supervisor said that he would make the problem go away. Which I was having none of. Phone began working Sunday night and all day Monday without me coughing up another $25. Tuesday morning phone stopped connecting to the Cricket network again. I went to an actual Cricket store and explained the situation and he said that once a phone gets blacklisted you can call cricket and get it authorized again but due to database repl
Got a new Samsung A32 from Cricket recently. Realize that it will only do 480p on some apps, including Youtube Tv. Only gives options in the app up to 480p. Even when you turn off mobile data and just use WiFi. Reboot the phone, and it gives 1080 for a few minutes, then reverts back to 480p. Other phones on the account work fine, just not this one. Youtube will do 1080 or 720 on this phone. Somehow Cricket is blocking anything above 480p on Youtube TV, and won’t admit it. Anyone know a way around this? (Using a VPN don’t work, already tried it.)
I was wondering if anyone knows when the android 12 update for the samsung galaxy a03s is going to be put out? I've read articles online and it said that the samsung galaxy a03s has gotten the android 12 update but I check my system settings and I don't have a update available. Does anyone know when the update should be out?
I went into the store shopping for a 5g phone. The guy recommends the Samsung a03s. I agree but as it was Sunday I couldn't contact Verizon to port my number. I came back next day bought the phone (a03s). I went back because i was having trouble with the 5g. They told me that the 5g is really bad in the area, then proceed to tell me that the phone in fact is not 5g. So I am now stuck with a phone that doesn't do the only thing i wanted it to, 5g.
I have had my android phone for 3 years now and it was a one year old model when I got it. It is a Samsung Galaxy A01 and recently for the past month it won’t charge really. I’ve tried changing outlets and charging cables so many times. If it actually starts charging my phone it takes forever just to charge five percent and it usually will only stay charging for a minute or so at most. What should I do?
Hi Cricket Nation! After you’ve activated your Samsung phone, go to our Phone Setup page and we'll walk you through some helpful setup steps. You can visit the Official Samsung Support page to learn how to use your Samsung phone.If you still have questions, we’re here to help!
Good morning, and thank you for a place to come to. I'm helping my friend who is Korean and I translate for him, he was with Verizon for a long time and just had everything transferred over to cricket.I'm very intuitive with Android phones, but cannot seem to find the correct settings or problem to repair why his text messages are still hitting his old phone number on his old phone and not the new phone number, Verizon said they transferred to cricket.
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