- 289 Topics
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My Samsung Galaxy A32 5G purchased from Cricket online in March with Android 11 is still stuck on the February Android security update. There is also no option to get Android 12. When will this phone receive security and Android version updates from Cricket?
The question to answer is, “How can Cricket make the phones on the “white list” actually work and be compatible or will Cricket offer discounts in cases where we, loyal customers, purchased phones that are on that list and turn out not to be compatible?--If you can text and not talk, it probably has something to do with the change AT&T made to dropping 3G and you phone not supporting HD LTE or such. My phone is on Cricket’s “white list” as compatible. Once I ordered it, (from an independent source) the IEMI comes up as not compatible. ????I spoke with one Cricket service member and they went by the book. “Not compatible, nothing we can do.” Then when I spoke with someone via the online-phone conference, that support person said, “Yes, it’s on the list, even though the IEMI doesn’t work, it will work. He said he was going to change something around and sent the sim card and charged me my first month for the added line and the sim card. Surprise! The phone texts but doesn’t ca
I recently left my job and ported my cell phone number from the company plan (AT&T) to our personal Cricket plan. The caller ID name that shows up for my Samsung phone is still the company name which confuses people that I call. How can I change the caller ID name that shows up to my name or even something more generic?
My ex had access to my sim card and ALL my info to look like it was me. I don't know what he did but my sim no longer works I'm not sure what to do cuz this community website thing just wants to send a code to my number that's not working
Hi guys, I just upgraded from Samsung A73 to Samsung S21+. My only concern is that the notifications and ringtones I am using on the Samsung A73 are not on the Samsung 21+. Specifically the "Rise" sound and the "Space Funk" ringtone.I used File Commander and browsed around but didn't find any audio storage location. I know I can just download their MP3s but then when I use YT Music and play music from my phone those stupid tones show up and it's really annoying.Basically what I'm looking to do is go into the system folder where the sounds are kept on the S9+ and move them to the same folder on the mt S10+. Is this possible?Thank you.
Thanks for any insights. I have already purchased a cheaper Cricket phone until I fix or give up on this one…A few days ago my Galaxy A51 5G (which had been fine minutes earlier for calls/texts) suddenly restarted multiple times in a row. After maybe 5 minutes of this, it stayed on but told me there was no sim card installed.I manually rebooted and the same thing happened - multiple consecutive reboots, until finally it stayed on but told me no sim card was installed.I subsequently figured out that if I put the phone in Airplane mode, it would stay on and let me work via Wi-Fi for maybe a few hours before rebooting itself again and again.I removed/reinserted the SIM card, reset the network settings, uninstalled all non-essential apps, booted to safe mode (still would not recognize the sim card), and went to Cricket and purchased a new sim card. None of it helped. Then I did a factory data reset, but still the same issue. I found threads for A51 restarting on Samsung, but they were not
Hi Guys I been apple user and my visual voicemail worked very well but I wanted to switch to Samsung 4 months ago and now I found this problem in android. So I did every thing to clear cache, clear storage cache, reset password, change password etc etc and my S22 Ultra factory unlocked from I bought with Samsung Manufacturer and the Vs Voicemail doesn’t work in any visual voicemail app, indeed the cricket app nether. So I called to customer service and they everything and nothing, Guys guys stop the excuses and make update to your network to any android phones factory unlocked that don't say "cricket on the back" can work fine with visual voicemail, because is suppose we paying for that and is the phone is factory unlocked is suppose to work everything on any Samsung. How is possible any Samsung with the Cricket logo in the back works well and the others doesn’t?? I know you have a apn personal secret setting for that and I pay my monthly bill and I request full service with you. So I
I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected. Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever.
Sometime around the beginning of March, I purchased a factory unlocked Galaxy S8. Prior to the purchase, I checked with cricket to ensure that the phone would be compatible with their service - I was assured that it would. Phone arrived, and I set it up with no issue - or so I thought. The next nay someone informed me that they had been trying to call me but my phone went straight to VM.A bit odd, I thought, and attempted to call them...and the call would not go through. All Data services were working, the phone showed connected to the cricket network, but I could not make calls. I tried everything I knew to do, reset settings, restarted the phone, etc, to no avail and so I contacted customer support. After literal hours or trying this setting and that setting, the support person informed me that my phone was NOT compatible with cricket service and I’d have to buy a new one. But I verified that it was compatible? To which they replied, “Oh, yes, the phone is compatible with our service
Last Monday I realized my phone couldn’t get a phone cal. When I call them, they told me, don’t worry they have some issues, it should be resolved soon. Until today (after 9 days) I called again they made me do a lot of nonsense things (they knew already what’s going on), after all that, she told me I need to buy a new sim to try, and after that buy a compatible cricket phone (like I am a new customer). I told her I am in a plan with 5 people if they want us to stay they need to provide me a new compatible cricket phone. I start shopping for other companies
My S10+ that they said was good to go after the 3G shut down is good for nothing now. So I go into the store and they tell me get a s20 or newer (even though my daughters s9 still works) I buy a s20 with a model # cricket’s website says is compatible and guess what, it does the same dang thing. They want to blame everyone else but this new phone made the first call I tried as a test. Then 2 minutes later I get a text from cricket that the phone is not compatible and calls stopped. Somewhere they have a problem with these phones getting listed and blocked and they need to figure it out. This is unacceptable.
I purchased a Galaxy s10e on October 29th. I purchased a Galaxy because it has gorilla glass, high ram, fits my hand (why I bought the e vs the S10)I'm in Atlantic city on a business trip. I'm a vendor for a large camp convention. I need my phone, contracts are on the line. Same issue, Sunday morning I couldn't make or receive calls. Went to cricket store today, they said it's no longer supported. I said I had gotten weird texts from cricket "your device requires a change to continue service, please update your software version" several times. There were no available updates so I thought hey, I couldn't do when they said. No harm assumed, I'm up to date. They said those texts were informing me that my phone would no longer be supported which is wrong. I was nice, I didn't get upset, it's not their fault. They did go into the back and get me a Moto G Stylus which is nice. I told the lady, as long as it has gorilla glass, she said I needed my own screen protector. I said, no, I just boug
I have a Galaxy S10e, and per Cricket’s page, it is compatible after the 3G sunset. But two days ago it stopped making/receiving calls. Everything else works; text, data, GPS, WiFi, etc, but it won’t make calls, and when someone calls me it goes straight to voicemail, which I can’t get either because I can’t make a call. I never reecived notice from Cricket that I would have an issue with the 3G sunset, which is supported by the fact that my phone is compatible per Cricket’s “3G Sunset” page. I talked w/ Tech Support and after a half-hour, they were able change my LTE to H+ And I was able to make calls, but that only lasted an hour. As soon as I drove away from my house my phone reverted to LTE and I couldn’t make any calls. I stopped at the Burien Cricket store and the lady there told me that my phone isn’t compatible and that Cricket is offering free comparable phones for people affected by the 3G sunset, though then she told me I’m not eligible for some reason. She seemed to
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