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I have been with Cricket for several years. I've been using a Samsung Galaxy S8 and never had a problem. All of a sudden last week my text messages stopped sending to people 50% of the time (I can receive text messages just fine.) When I send a text, half of the texts I send will have a blue spinning circle next to them and then an error message pops up that says "message failed" and my phone asks me to review the message and try again. Sometimes when I click "retry" it will send. Sometimes it won't. It happens no matter if I'm on wifi or not, and I for sure have full service. I've tried making sure my phone's SMSC number hasn't been changed or deleted. It hasn't. I refreshed it just in case. I've tried clearing the messaging cashe. Turning airplane mode on then off. Resetting my phone. Nothing has fixed the issue. What isn't making sense to me is the fact that some messages are sending and some aren't. I can send a message that says "test" to the same number three times and the first
Hi Cricket Nation! After you’ve activated your Samsung phone, go to our Phone Setup page and we'll walk you through some helpful setup steps. You can visit the Official Samsung Support page to learn how to use your Samsung phone.If you still have questions, we’re here to help!
When will unlocked phones that have 5g capabilities be able to use the 5g network? I have a Samsung S20 Ultra Unlocked, from Samsung. Please don't respond with a list of 5g compatible phones or a map of the 5g coverage as I have gotten that response almost every time I've asked. Thanks so much!
Just wondering why my note 20 is not compatible. I purchased from Samsung about 6 months ago. I put the imei in the search and says it won't work. Also have a note 10 that comes up the same. These are top notch phones and are 4g lte phones. Why is cricket doing this and are they going to make everyone purchase a cricket phone now?
I was assaulted and hospitalized at the end of November 2021. The man who assaulted my evaded the police and hasn't been caught yet. He has been harassing me and hacking my phone every day since th assault threatening to get my family or me if I choose not to talk to him. Par change my phone number please?!,!?
Ever since I paid my bill on the 10th of February my service hasn't been working. I talked to a cricket rep a few days ago and she said she was going to reset my service and to turn my phone off for 5 minutes and then turn it back on. I tried this for a day and it did not work. I called yesterday again and the rep had me reset my mobile network and remove my Sim and put it back in. She said if this didnt work that I might need to replace my Sim since it might be the problem. She said that I would need to go to a Cricket store and have them do a Sim check on my phone and that she would even call me back today at 12pm to guide me and in the meantime she would keep monitoring my connection. This did not work and she never called back. I still went ahead and went to my nearest Cricket store. They told me they didn't know what a Sim check was but I went ahead anyways and bought a new Sim card and had it installed just incase. This also did not work. I then called today using my wifi calling
I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected. Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever.
Have not been able to make or receive calls all day. I can text and use the internet (while not connected to wifi). 4 out of 5 bars and LTE working fine. When I try to make a call it tells me “Couldn’t Connect” next to a red phone icon. When someone tries to call me, it goes straight to voicemail. My son is on my same account, his service is working as normal.I have reseated the sim card, I have restarted the phone, etc. All to no avail. This makes me think it is not a sim card issue since I can access text and internet from the Cricket network. So what could be the problem?Cricket branded Samsung Galaxy A51 5G.
I have a Galaxy S10e, and per Cricket’s page, it is compatible after the 3G sunset. But two days ago it stopped making/receiving calls. Everything else works; text, data, GPS, WiFi, etc, but it won’t make calls, and when someone calls me it goes straight to voicemail, which I can’t get either because I can’t make a call. I never reecived notice from Cricket that I would have an issue with the 3G sunset, which is supported by the fact that my phone is compatible per Cricket’s “3G Sunset” page. I talked w/ Tech Support and after a half-hour, they were able change my LTE to H+ And I was able to make calls, but that only lasted an hour. As soon as I drove away from my house my phone reverted to LTE and I couldn’t make any calls. I stopped at the Burien Cricket store and the lady there told me that my phone isn’t compatible and that Cricket is offering free comparable phones for people affected by the 3G sunset, though then she told me I’m not eligible for some reason. She seemed to
So, I spoke to Samsung today and they assured me that my note 8 would be able to function on the network as long as it has the latest software upgrade. This was also explained to me by a cricket employee at the local store.Can someone from Cricket answer the question... why is this phone not listed as a compatible device? It is perfectly capable of operating on the network as a 4g device. Is there something that can be done to correct the oversight?
I purchased a Cricket compatible and supposedly unlocked Samsung Galaxy s7 from a well-reviewed user on Ebay. I purchased a Cricket universal sim card from Best Buy and went through the activation process here. I wanted to keep my previous phone number, and the new phone shows up under my number on the My Account page. I got a notification saying changes had been made to my account on my old phone as well.The problem is that I keep getting an invalid sim card notification on the new device. I've tried a factory reset and I can't insert my old phone's sim card into the new one as they are different sizes (micro in old, nano in new) to see if the phone is indeed unlocked. How can I get this thing activated and working?
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