Replies posted by Bulldog
@Decoman514 This sounds like it may not be a Cricket issue. You number showing as private caller is likely a setting in your phone. On the iPhone it is under settings>phone>show my caller ID and I think something similar on Android. Voicemail issues are also likely a setting. Cricket has troubleshooting on their website for common vm issues. If you're not getting signal there may also be a tower down, their chat or call center should be able to look that up if you're not on social media.
@zp04 If you are upgrading and not adding a new line then no. If you already have Cricket then you can get the upgrade price every 90 days but not the new customer price. If you port out you also have to wait 90 days before you can port back in and get the port-in pricing. Hope this helps!
@peewee5001 It's simple math. Here's an example: A new customer gets an extra $200 credit on a smartphone and signs up for the $60 plan. That's $720 per year in revenue ($60 x 12). Take away the $200 discount and that's still an increase of $520 in revenue. Now, take an existing customer who is already paying $60 per month and already received an extra $200 discount when they were a new customer. Give them another $200 discount and that's a $200 loss as opposed to a $520 gain. Cricket simply can't give these discounts to all existing customers and make money. Also, to your point of "treating all customers the same". Again, all customers ARE treated the same. Every single customer who joins Cricket can get the new customer discount once and then has the same discounts available as every other existing customer. When you were a new customer you could have gotten whatever new customer discounts were available.
@peewee5001 All customers are treated the same. You can only be a new customer once. When you activate you get the new customer offers that are available at that time. After that you get current customer offers. This applies to everyone. The reason they offer separate discounts to new customers is because they will be gaining monthly revenue. They're giving someone an extra $200 credit to then get $60 per month every month that they weren't getting before. For existing customers they're already getting that $60 per month so they get no return on offering a deep discount. If they offered those discounts to everyone rate plans or fees would need to be higher. Businesses are here to make money and gain new customers, not give away money.
@Tonyf No carrier offers software updates to BYOD phones. Their updates are coded specifically for their branded phones so the updates are not compatible with BYOD phones. I have heard that you can put a sim from the carrier your phone is from to get updates though. As for the Wi-Fi calling I think that is a compatibility issue too. There are both pros and cons to using BYOD phones.
@shixenbaugh That's kind of the point of a limited plan. Plans in the past did completely shut you off or charge overages when you reached the limit. The hotspot has either 10 or 15 GB of high speed data, I'm not sure how you would interpret that to mean you still get high speed hotspot after you use that much. That's like using all of the gas in your car and getting mad at the gas station because it won't go anymore...
@MandeepDraftor Let me know if you try it out. I would be interested to see if it works. I would assume that they would consider that tethering since you're using the phone with a desktop type device so it may work with hotspot. I don't know a whole lot about Dex though.
@jferrier Class action? Lol. A few people having an issue with a blacklisted phone is not a case for class action. In my experience phones are put on the blocklist for a few different reasons:Domestic issue: You're fighting with someone else on the account/former account and they blacklist your phone. Not Cirkcet's fault. Work it out with that person.The phone was claimed as lost or stolen and now the phone that was claimed is trying to be used after it was already replaced. Again, not Cricket's problem, you can't use the phone that was claimed lost or stolen because it was replaced with a new one.Wrong IMEI is entered. Some phones have IMEI numbers that are 1 digit off and some carriers manually enter them when blocklisting leading to errors. Not Cricket's fault.System issue. There is some glitch that leads to the system thinking that the phone is blocklisted. Could be Cricket's fault, but they should be able to fix it. There are a few other scenarios but these are the main
@Wangofree I'm sure it is probably something they'll have in the future. They have started rolling out RCS support which should allow for more than 10 recipients. I know it sounds like a simple fix but having worked in telecom I know that implementing something like this is a long process. Things with higher priority are likely taking pushing it down the list. It's not just a matter of flipping a switch. They have recently come out with Wi-Fi calling, HD voice, and other features that used to be asked for all the time. I think patience will pay off in the end!
@minagelina I"ve heard good feedback on both phones. The S9 is more high end so it will have better features and likely last longer without getting slow. Cricket has ratings and reviews for all of their smartphones on their website which may help you decide.
Hello @Kayyrena. That really stinks, however, it is not necessarily Cricket's fault. I have seen posts on forums from just about every carrier where this has been happening. Most of the time it has been from the online password or pin being hacked. Unfortunately the process to get the number back isn't easy since Cricket has to prove that the number was taken without your permission and has to work with whatever other carrier the number was ported to. I think I saw someone else post about this and they were able to get it taken care of pretty quick by messaging Cricket's Facebook team. I hope it works out for you!
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