Replies posted by Bulldog
@Notahappycustomer While I agree this situation stinks for you and hope it gets resolved both Asurion (insurance provider) and Cricket clearly state in their terms on insurance and warranty that you may get a refurbished device: Asurion: At our option, we may repair the Covered Property with substitute parts or provide substitute equipment that: 1. Is of like kind and quality; 2. Is either new or refurbished, and may contain original or non-original manufacturer parts; and 3. May be a different brand, model or colorCricket: the Returns Center will ship the same or similar replacement model, which may be a new or refurbished device.
@Jonny Love I heard this was a Samsung issue and they need to release an update to allow the phones to work with Cricket. I saw somewhere on twitter they are working on updates for some of the phones that are having issues so maybe an update will be released soon. Since your phone isn’t a Cricket phone Cricket can’t send you an update, it would have to come from Samsung or whatever cell phone company you brought it from. My friend had the same issue and put a sim from his old company in his phone and got an update that fixed the problem. Hope this helps!
is this really the stock software you install on your devices??? OMA-DM ? if not i need device replacement, just purchased this 3 weeks ago
@Loganwh It’s a device management app that allows Cricket to send you software updates and provision your phone on the network. All carriers use it or something similar. Here’s a wiki page about it:https://en.wikipedia.org/wiki/OMA_Device_Management
@188and8026 While I agree this is frustrating it’s much more efficient than suspending every non-compatible phone on the day they shut down the service. Can you imagine them trying to handle every customer on a non-compatible device in one day? Having this process in place to ensure customers have time to find a compatible device before the shutdown makes sense and suspending the lines is likely the only way most customers will take it seriously.
@justingrimm7 I would check your plan. I know that they offer both a one time add on and a monthly one that charges every month. If you changed your plan it could have done something also. They also did offer free hotspot for a short time for COVID relief that was recently discontinued. The only plan that includes hotspot without paying extra is the new $60 plan.
@LeeWilson While I agree that all companies should be doing something to help their customers out, asking a prepaid cell phone provider to give you unlimited home internet service is a bit outlandish. HughesNet is a home internet provider, Cricket is a mobile phone service provider whose services are not and have never been intended as a primary source of home internet. Keeping its customers connected to phone, text, and basic mobile data services is reasonable to ask but to ask them to provide uncapped, full home internet service is, in my opinion, unrealistic.
@peewee5001 Completely agree on the rewards program. Rewarding loyal customers who always pay on time with certain incentives makes sense. This is different than offering a large subsidy to all customers. Cricket used to have a Cricket rewards app that actually offered some great incentives. I would love to see something like that again.
@peewee5001 Yes. A new standard of giving away money and not gaining new customers. It would be groundbreaking....until they go bankrupt. A business model of giving away hundreds of dollars to all of your customers while gaining nothing in return (like new monthly revenue) will crash and burn quickly. Per their most recent earnings report customer retention is at an all time high so they're not having any issues retaining customers.
@woboston This sounds like something you should take up with your credit card company. Perhaps they can credit you for the extra fee. Cricket didn't do anything to cause your account to be suspended or get charged extra fees. That was the result of something your cc company did.
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