Replies posted by Landon_Cricket
Hey Rita, Im sorry to hear about the issues that you are having with the Nokia 3.1. Were you able to get a resolution to your problem? If not, please reply back to me here or send me a direct message and I will personally get an agent to reach out to you. Thanks.
Hey! Since it is an older model iPhones, new orders are limited in production from Apple. Each store has a specific number of iPhones in its stock that it can reorder through our warehouses. I would suggest checking with all of your local stores, because one might have the phone while the other may not. If they are all out, watch our website for when we will have them back in stock. Thanks.
Thank you for your feedback. We ask customers to contact us using Facebook or Twitter in specific cases where we may need to ask them account specific information to solve their issue. We use a software platform through FB and Twitter that allows us to secure and validate a customer's private information. Where we can, we will solve issues for customers through the community forum. We do this for the customer's safety and protection. Thank you for your comment.
Hi Nick, You will need to make a new account since the old one was deleted. Im unsure if you need a new sim since we dont know the date of when the old sim was last activated. I would suggest stopping by a store, asking them to look at your sim number, and seeing if needs to be replaced.
Cricket does not put a carrier lock on BYOD devices, however Apple is a special case. Some iPhones come to Cricket universally unlocked. They can be switched at anytime. Other iPhones come to us unlocked, but the software locks onto the first carrier that is activated on that network. In this case, we work with Apple to unlock the phone for a customer. Im not sure which iphone you have but either way we would love to have you as a new member of the Cricket Nation.
Speed rates depend upon the plan that you have and other factors that may change by location (i.e. elevation, interference, tower distance, etc). We cant guarantee data transfer speeds but we aim to give customers as close to the highest speed available within their plan.
Derek, Im sorry that you are experiencing problems with the system. Its hard to help you with a payment issue through the community forum. Please follow up on my previous suggestion and contact customer service through twitter or facebook. There a dedicated agent can walk your payment through the system. Have a good day.
@spyrobax we sympathize with you and every other customer that is experiencing long wait times. Its not our intention or frankly our expectation to have customers waiting to speak to a customer service representative. Unfortunately we are in unprecedented time where we have a high call volume, few representatives, and actively working available representatives to their limits to better service our customers. We are trying our best to be attentive and actively solve issues for each customer. What is your specific problem? Maybe we can help you solve the issue here. If you want a quicker response you can contact us on Twitter @cricketsupport or on Facebook at m.me/cricketwireless. Thanks!
We never want to lose a customer if we can help it. As you can guess, we are experiencing a higher than normal call load and we are working overtime to help our customers. Unfortunately that can sometimes result in longer wait times. We have multiple ways to troubleshoot a device depending on the issue. You can go to the support page on CricketWireless.com or search for a solution on the forum. Along with calling the customer service number, you can get in touch with a customer service representative on Twitter @cricketsupport or on Facebook at m.me/cricketwireless. We're truly sorry to hear you're experiencing issues with your new device.Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. To make a warranty claim visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provid
@Soconfused2020 , Unfortunately we do not offer live customer service after hours. You can find account and device assistance through the support page on Cricketwireless.com or through the Cricket Community forum. If you are having trouble reaching your account and you have already attempted a password recover, please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue and we can open a case for you.
We aim to provide a safe and reliable network for all of our customer but we cant guarantee 100% service because of natural barriers such as trees, altitude changes. etc. We are investing in our network to make our connections stronger. We hope that the signal gets stronger in your area of the country soon.
We are sorry to hear about your displeasure with our service. I assure you that Cricket has been working tirelessly to service the needs of all of their customers. We have offered several changes to our programs to better assist customers during this time of need. Those programs include a limited time $15 phone plan, waived reconnect fees, and other initiatives that can be found at cricketwireless.com. Our Covid-19 response is similar to the offerings of our pre-paid service counterparts whom are all doing what they can to serve their customers. We thank you for being a Cricket customer for over 10 yrs and hope these options can help you in the future.
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