Replies posted by Cricket
I have to agree with the rest of the customers on this thread that the unwanted alerts are an unnecessary annoyance. Every month my mother sees the alert and is concerned a bill hasn't been paid - this is why I have auto-pay set up so I don't need to worry about it and I CERTAINLY don't need my family being concerned.This is an automated job running on your platform so it can be changed or modified just like any piece of code. If it has too many touchpoints to be easily changed then point it to either an email address as has been suggested or for customers who request point it to a dummy phone number so the alerts are still generated they just don't annoy your paying customers.Thank you.
I have to agree with all of the other comments here that to have this not be a user-configurable setting is ridiculous. All of the people who share my account don't need to be notified monthly that the bill is due - and quite frankly neither do I, that's why it's on auto-pay. This still causes my mother concern every month worrying that her service might be cut off. This would seem to be a rather easy way of making some of your customers happy. Point the alerts to an email address if would be too hard to change the job or for people who don't want to receive alerts set up a dummy phone number that you can point the job to for specific accounts who don't want to be bothered. This is not in any way an insurmountable problem if Cricket is willing to be responsive to their customers.
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