Replies posted by kellyfamily7
They asked how old were our SIM cards. We let them know we just activated them on 1/14/21. We read on one of your forums that the green/white cards (what we have) are horrible. A rep sent out different SIM cards to them and it worked. Another post talked about the IMEI numbers needing to be updated on the system. I know that I could not activate the SIMS on my own. I had to call a rep to do it - both of our IMEI numbers were wrong - that is why we couldn’t activate it ourselves.
After 4 hours and 38 minutes with reps on twitter, still no results. They said: “The feature for Wifi calling is still enabled. I am sending an update to the 3 devices. Please have them powered ff for 6 minutes to allow for the update.” We shut down our phones as instructed. Still received “ACCESS DENIED - You don’t have permission to access http://cricketwireless.com/v1/wificalling/subtoken/… on the server. Reference # 18.56a43617.1613339093.2fb9da7” Since that didn’t work, they are going to have to put in a ticket to IT Department. SO FRUSTRATING!
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