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C
Craymer2010Extra
asked in General Account / Profile

Transfer Cricket Number Out & Get New Number

So I want to transfer a Cricket number to Straight Talk. BUT I do NOT want to cancel my account - I would like to keep my line and just get a new number. Is this possible? 

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1 hour ago
D
DmorenoExtra
posted in Samsung Phones

new upgrade phone won't activate

I just upgraded my phone to a galaxy s20 and it won't activate. It keeps giving me the "oops looks like we're have problems with our system. Please try again later" and I have been on and off with trying to activate it all day. Order number fine, phone number fine, and sim card is fine

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12 hours ago
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Rjvill098Extra
asked in Billing & Payments

why did cricket charge my card for 4 phone when i only bought 1.

I sitting here in my room worried about what just happened. I was ordering a new phone for my dad and I bought him one but my card was charged 4 more times with the same phone when I only bought one. I only got one confirmation email about the phone being ordered and the others I didn’t even make.when I went to my banking app it said I was pending. Who should I contact about this. I don’t want my card to be charged that many time. I still want the phone I bought but I just want the other 4 transactions to be taken off my card and not be pending anymore. 

0
R
12 hours ago
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KRcricketExtra
posted in Apple Phones

activating phone issues

I am having trouble activating my new iPhone 14 pro and it tells me the esim is locked why and how do I unlock it how do I activate my phone

0
K
13 hours ago
J
jesslipps23Paparazzi
asked in Samsung Phones

sending text messages failed

I have been with Cricket for several years. I've been using a Samsung Galaxy S8 and never had a problem. All of a sudden last week my text messages stopped sending to people 50% of the time (I can receive text messages just fine.) When I send a text, half of the texts I send will have a blue spinning circle next to them and then an error message pops up that says "message failed" and my phone asks me to review the message and try again. Sometimes when I click "retry" it will send. Sometimes it won't. It happens no matter if I'm on wifi or not, and I for sure have full service. I've tried making sure my phone's SMSC number hasn't been changed or deleted. It hasn't. I refreshed it just in case. I've tried clearing the messaging cashe. Turning airplane mode on then off. Resetting my phone. Nothing has fixed the issue. What isn't making sense to me is the fact that some messages are sending and some aren't. I can send a message that says "test" to the same number three times and the first

12
P
14 hours ago
A
alohaanna3030Extra
asked in Billing & Payments

order never went through but they still charged my card!

So I went online on cricket to switch over to them and get the free iPhone se if I switch over my phone number deal and when i got all the way to the end of checkout they said they couldn’t process my order and to try again later but they still charged my card $180!! I never got an confirmation email for the order nothing but I’m sitting here at 11:44 pm and my bank just gave me a notification that the charge from 180 from cricket has gone from pending to completed! I’m freaking out cuz my current iPhone SE is broken asf cracked screen and I need a new phone before me and my husband move back home in match , I tried to do the order again and it told me they’re already trying to switch my number over to cricket so I’m so confused where is my confirmation email?!

1
D
17 hours ago
C
CoddyGExtra
asked in Other Android Phones

Trading. Suggest trading strategies.

I decided to try trading. I have accumulated a normal amount of money, and I would like this money to bring me some more profit. At least a couple of percent a year. Advise me strategies for trading on the stock exchange.

4
V
1 day ago
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Ricardo floresPaparazzi
asked in Apple Phones

my phone is forwarding calls to a number 1-916-952-9980 in the background without my knowledge

My number is acct name is Ricardo Flores i tried to remove the number but still is there.my phone is forwarding calls to a number 1-916-952-9980 in the background without my knowledge 

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R
1 day ago
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bolo4fundExtra
asked in Samsung Phones

Galaxy S8 Compatibility

I have a Samsung unlocked Galaxy S8 fully updated, according to Cricket website, the phone should be compatible with it’s latest 4G network HDVoice calling, etc.  However, checking the IMEI, it says the phone is NOT compatible.  Anyone has the same problem?  HELP@!!!!!!  

4
S
1 day ago
Landon_Cricket
Landon_CricketAward Winning Star
published in Community Blog

3G Network Shutdown Starting in February 2022

Hey Cricket Nation,  Over the past few months, we have seen an increase in questions concerning Cricket’s proposed 3G shutdown. Question like, “Will my phone stop working?” or “Will my rate plan change?” In hopes of giving you some answers to those burning questions and more, we decided to write out a short blog post about it.  Why is the Cricket 3G Network shutting down?We don't like to think of it as shutting down. We see it as the network getting better for our customers.  This shift will mean faster, stronger, more reliable service for customers who currently use services on the 3G network.Will I need to get a new cell phone?I too am always looking for a reason to buy/switch out my phone to a newer device. This may not be the case for you. If you have a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network, congratulations you can keep your phone. If you don't, you will need to buy a HD Voice capable phone that works on the Crick

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2 days ago
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LishielouPaparazzi
asked in Service Features

Visual voicemail app?

I accidentally Uninstalled the visual vm app on my phone, and now when I search for it on the play store, it tells me it's not available on my carrier. I'm still a cricket customer, I don't understand why I can't download the app. 

6
I
2 days ago
D
Dennis99Extra
asked in Other Android Phones

turbo hotspot2

I just got it today got home got it set up and charged connected it to my Xbox and it won’t allow my nat type to go open does anyone know how to fix this

1
jdor_Cricket
2 days ago
C
Cmacgill22Extra
asked in Billing & Payments

service suspended even though i paid on time

Cricket this is just bs. My service was supposed to be good until 11:59 pm. I paid in full at 11:44 pm. Only to find out that my account has been suspended and a $45 reactivation fee must be paid in order to restore or service?!?! Not to mention my fathers in the hospital just suffered a medical emergency and now he nor the doctors can get ahold of me. Wtf cricket??I AM BEYOND LIVID seeing as my service should have never been disconnected anyway....There is NO WAY to contact anybody in person.The "chat" with "us" is actually a stupid bot that doesn't have the ability to fix or help with ANYTHING....So, now, I have no phone service. I've PAID for my families phone service, ON TIME, but yet our phones are deactivated. REALLY CRICKET. 

7
K
2 days ago
J
JMPaparazzi
posted in Apple Phones

Battery drain

I want to post this on my own thread just in case someone has a solution.  Switched an iPhone 6Splus from ATT to Cricket.  The same day and ever since, the battery drains so fast during texting. I can listen to a book all day, but with frequent texting the battery will be from full charge to near dead in 4 To 6 hours.  Prior to switching, battery life was about a day and a half with normal use.  This makes no sense to me but it’s hard to me to believe coincidence.  Any ideas?

5
F
3 days ago
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darkstarzPaparazzi
asked in Samsung Phones

Suddenly can't text only one person and we're both on Cricket

I suddenly can't text my friend. I get his texts but he doesn't get mine. We're both on Cricket and are the only person that doesn't get my texts. Worked for awhile yesterday when he was at Cricket store now not working again. What do I do ? I've checked everything. 

7
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3 days ago
P
ProfkleinExtra
asked in Service Features

why does Cricket LIE about 5G Service?

Based on my current experience,  and the information I read in the community forum, Cricket LIED to all their customers.We are told by Cricket that we can "bring our own device" that is vetted by Cricket to be 5g compatible. Yet as soon as we switch to Cricket and activate our 5g phone...we find out that our 5g compatible phone IS NOT 5G COMPATIBLE with Cricket.  We are then told that only Cricket phones can get 5g service.Guess what?  This is considered FALSE ADVERTISING,  and has been illegal for years.  So how does Cricket, as well as all other wireless companies get away with illegal practices?

1
jdor_Cricket
3 days ago
A
AdriiiiiiPaparazzi
asked in Samsung Phones

New number issues

I just changed my number a couple of hours ago. As the rep stated in advance, the call disconnected right after the $15 payment was made. I got my new number but can't use my phone at all. The rep did try to call me back but I couldn't answer the call because my phone was frozen all of a sudden. I've restarted the phone like 4 times. I've been on hold for like 15 minutes. I need help fast please!!!!! It's important thanks in advance 

1
jdor_Cricket
3 days ago
T
tdpowell2Extra
asked in Other Android Phones

Trying to activate new phone

I bought a Cricket phone from Walmart to add my dad and stepmom onto my account. Took it to the Cricket store where they added my parents to the account, took my money, but then said phone wouldn’t activate. Told me to take it back to Walmart and get another phone and bring it back. So I did. Same thing...wouldn’t activate. Told me to call customer service, so I did. FOUR TIMES. Every representative either hung up on me or told me the problem would be fixed if I would just power the phone down and then boot it back up. NOTHING WORKED and I still have a phone my dad can’t use but still being charged. I am not rude on the phone with the representatives. They all say they need to put me on hold to fix the problem and then they just disconnect. I don’t know what to do to get the phone activated since no one is willing to help. So incredibly frustrating. 

3
G
3 days ago
R
RockymoorePaparazzi
asked in Billing & Payments

. pay my wifes account'

Pay my wife’s bill without password or username or possession of the phoneI

2
R
3 days ago
E
Ermck73Extra
asked in General Account / Profile

Was it worth the headache?

So I have been a Cricket customer for 7 days...and I already regret it!  I signed up my family and I on a Monday.  Bought 2 new phones.  Wanted to buy a third but it wasn’t in stock.  Had the kid order it.  Came in Thursday night.  Went in Friday to have it activiated...it was supposed to be $400...tried to charge me $1200.  He ordered the wrong phone.  Tried to blame it on me.  Said if i wanted the $400 phone I would have to get it on line...but it would cost me $600.  I would now be considered an upgrade...7 days later it was an upgrade...even though I never bought one to begin with.  Called good ole customer service.  Sat on hold for 13 minutes.  Got hung up on.  Called back.  Waited on hold for 12 minutes.  Was on the phone for 40 minutes just for the guy to nicely tell me there was nothing he could do.  What kind of jacked up company is this?  Oh...and there aren’t any contracts...but don’t try and use the phones you just paid outright for.  They’re locked to Cricket for 6 months.

3
R
4 days ago
M
mstuckyExtra
asked in Other Android Phones

voicemail

Is there a way to recover a voicemail that was accidentally deleted in the visual voicemail?

1
MamasitaMarz
4 days ago
G
GetanetPaparazzi
asked in Other Android Phones

Annette Vaccaro

I can't get or make calls

2
G
4 days ago
R
Ricardo floresPaparazzi
asked in General Account / Profile

forwarded calls

my phone is forwarding calls to a number 1-916-952-9980 in the background without my knowledge .i tried to removed without success 

2
R
4 days ago
V
VirginiaHPaparazzi
asked in Other Android Phones

Stylo 5 is not unlocking and nobody will help

My son is a Cricket customer, and when my old phone died he gave me his previous Cricket phone, an LG Stylo 5, so I could use it with my carrier. It meets all the unlock conditions, so I followed Cricket's instructions to unlock it...about 45 times. It has to be unlocked thru the MyCricket app, and every time I do the procedure, it says Unlock Successful, please restart your phone, and boom it is locked to Cricket again. Customer service is no help, and keeps telling me to do what has already been tried,and although I have tried to get transferred or referred to tech support or customer service manager, I have been refused! I am at my breaking point on this, and as a senior citizen, this is just not fair! At a Cricket store, they removed my son's info/account from the phone so I would not have to keep asking him for his personal info, pin, password, etc. But that did not help either. I want to be able to call my kids or my doctor! So, tech support or customer service management, or any

1
Marlena_Cricket
4 days ago
J
Jessieb82Extra
asked in Billing & Payments

hotspot refill

Is there a max on refill for hotspot.  I have 130 on thr website but 210 on my app after I have tried to refill but it doesn't.  It just gave me a $10 credit.  

2
Marlena_Cricket
4 days ago

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