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I just upgraded my phone to a galaxy s20 and it won't activate. It keeps giving me the "oops looks like we're have problems with our system. Please try again later" and I have been on and off with trying to activate it all day. Order number fine, phone number fine, and sim card is fine
I sitting here in my room worried about what just happened. I was ordering a new phone for my dad and I bought him one but my card was charged 4 more times with the same phone when I only bought one. I only got one confirmation email about the phone being ordered and the others I didn’t even make.when I went to my banking app it said I was pending. Who should I contact about this. I don’t want my card to be charged that many time. I still want the phone I bought but I just want the other 4 transactions to be taken off my card and not be pending anymore.
I have been with Cricket for several years. I've been using a Samsung Galaxy S8 and never had a problem. All of a sudden last week my text messages stopped sending to people 50% of the time (I can receive text messages just fine.) When I send a text, half of the texts I send will have a blue spinning circle next to them and then an error message pops up that says "message failed" and my phone asks me to review the message and try again. Sometimes when I click "retry" it will send. Sometimes it won't. It happens no matter if I'm on wifi or not, and I for sure have full service. I've tried making sure my phone's SMSC number hasn't been changed or deleted. It hasn't. I refreshed it just in case. I've tried clearing the messaging cashe. Turning airplane mode on then off. Resetting my phone. Nothing has fixed the issue. What isn't making sense to me is the fact that some messages are sending and some aren't. I can send a message that says "test" to the same number three times and the first
So I went online on cricket to switch over to them and get the free iPhone se if I switch over my phone number deal and when i got all the way to the end of checkout they said they couldn’t process my order and to try again later but they still charged my card $180!! I never got an confirmation email for the order nothing but I’m sitting here at 11:44 pm and my bank just gave me a notification that the charge from 180 from cricket has gone from pending to completed! I’m freaking out cuz my current iPhone SE is broken asf cracked screen and I need a new phone before me and my husband move back home in match , I tried to do the order again and it told me they’re already trying to switch my number over to cricket so I’m so confused where is my confirmation email?!
Hey Cricket Nation, Over the past few months, we have seen an increase in questions concerning Cricket’s proposed 3G shutdown. Question like, “Will my phone stop working?” or “Will my rate plan change?” In hopes of giving you some answers to those burning questions and more, we decided to write out a short blog post about it. Why is the Cricket 3G Network shutting down?We don't like to think of it as shutting down. We see it as the network getting better for our customers. This shift will mean faster, stronger, more reliable service for customers who currently use services on the 3G network.Will I need to get a new cell phone?I too am always looking for a reason to buy/switch out my phone to a newer device. This may not be the case for you. If you have a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network, congratulations you can keep your phone. If you don't, you will need to buy a HD Voice capable phone that works on the Crick
Cricket this is just bs. My service was supposed to be good until 11:59 pm. I paid in full at 11:44 pm. Only to find out that my account has been suspended and a $45 reactivation fee must be paid in order to restore or service?!?! Not to mention my fathers in the hospital just suffered a medical emergency and now he nor the doctors can get ahold of me. Wtf cricket??I AM BEYOND LIVID seeing as my service should have never been disconnected anyway....There is NO WAY to contact anybody in person.The "chat" with "us" is actually a stupid bot that doesn't have the ability to fix or help with ANYTHING....So, now, I have no phone service. I've PAID for my families phone service, ON TIME, but yet our phones are deactivated. REALLY CRICKET.
I want to post this on my own thread just in case someone has a solution. Switched an iPhone 6Splus from ATT to Cricket. The same day and ever since, the battery drains so fast during texting. I can listen to a book all day, but with frequent texting the battery will be from full charge to near dead in 4 To 6 hours. Prior to switching, battery life was about a day and a half with normal use. This makes no sense to me but it’s hard to me to believe coincidence. Any ideas?
I suddenly can't text my friend. I get his texts but he doesn't get mine. We're both on Cricket and are the only person that doesn't get my texts. Worked for awhile yesterday when he was at Cricket store now not working again. What do I do ? I've checked everything.
Based on my current experience, and the information I read in the community forum, Cricket LIED to all their customers.We are told by Cricket that we can "bring our own device" that is vetted by Cricket to be 5g compatible. Yet as soon as we switch to Cricket and activate our 5g phone...we find out that our 5g compatible phone IS NOT 5G COMPATIBLE with Cricket. We are then told that only Cricket phones can get 5g service.Guess what? This is considered FALSE ADVERTISING, and has been illegal for years. So how does Cricket, as well as all other wireless companies get away with illegal practices?
I just changed my number a couple of hours ago. As the rep stated in advance, the call disconnected right after the $15 payment was made. I got my new number but can't use my phone at all. The rep did try to call me back but I couldn't answer the call because my phone was frozen all of a sudden. I've restarted the phone like 4 times. I've been on hold for like 15 minutes. I need help fast please!!!!! It's important thanks in advance
I bought a Cricket phone from Walmart to add my dad and stepmom onto my account. Took it to the Cricket store where they added my parents to the account, took my money, but then said phone wouldn’t activate. Told me to take it back to Walmart and get another phone and bring it back. So I did. Same thing...wouldn’t activate. Told me to call customer service, so I did. FOUR TIMES. Every representative either hung up on me or told me the problem would be fixed if I would just power the phone down and then boot it back up. NOTHING WORKED and I still have a phone my dad can’t use but still being charged. I am not rude on the phone with the representatives. They all say they need to put me on hold to fix the problem and then they just disconnect. I don’t know what to do to get the phone activated since no one is willing to help. So incredibly frustrating.
So I have been a Cricket customer for 7 days...and I already regret it! I signed up my family and I on a Monday. Bought 2 new phones. Wanted to buy a third but it wasn’t in stock. Had the kid order it. Came in Thursday night. Went in Friday to have it activiated...it was supposed to be $400...tried to charge me $1200. He ordered the wrong phone. Tried to blame it on me. Said if i wanted the $400 phone I would have to get it on line...but it would cost me $600. I would now be considered an upgrade...7 days later it was an upgrade...even though I never bought one to begin with. Called good ole customer service. Sat on hold for 13 minutes. Got hung up on. Called back. Waited on hold for 12 minutes. Was on the phone for 40 minutes just for the guy to nicely tell me there was nothing he could do. What kind of jacked up company is this? Oh...and there aren’t any contracts...but don’t try and use the phones you just paid outright for. They’re locked to Cricket for 6 months.
My son is a Cricket customer, and when my old phone died he gave me his previous Cricket phone, an LG Stylo 5, so I could use it with my carrier. It meets all the unlock conditions, so I followed Cricket's instructions to unlock it...about 45 times. It has to be unlocked thru the MyCricket app, and every time I do the procedure, it says Unlock Successful, please restart your phone, and boom it is locked to Cricket again. Customer service is no help, and keeps telling me to do what has already been tried,and although I have tried to get transferred or referred to tech support or customer service manager, I have been refused! I am at my breaking point on this, and as a senior citizen, this is just not fair! At a Cricket store, they removed my son's info/account from the phone so I would not have to keep asking him for his personal info, pin, password, etc. But that did not help either. I want to be able to call my kids or my doctor! So, tech support or customer service management, or any
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