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144 Topics

M
metalfablvExtra
asked in General Account / Profile

Ordering Online Issues

When trying to order a new upgraded phone on my account I get the following error message from Cricket.  “Looks like you’ve reached the maximum orders permitted for this address. Sorry about that!”.  This error message has come up with the last 2 phones I had upgraded.  Waited at least 2 days and was able to order.  I have 2 accounts through cricket 6 lines, I have ordered and spent at least $500-$800 in the last 2-3 months upgrading all of our phones.  For the last phone we are wanting to upgrade and pay almost $500 for this phone. I have contacted numerous times through the cricket chat, to no help.  They say to go incognito, which doesn’t work either and last person told me to wait at least 1 week and try again.  ?????????????Sounds like cricket doesn’t even know how to fix their problems, or want money.  I tried to go to the local store, guess what, they don’t even carry that phone.  Really? How do you get new customers, if you don’t carry all of the phones you offer, especially a

13
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57 minutes ago
I
IabckidsExtra
asked in General Account / Profile

Upgrading

Why is it that after being a responsible customer for so long, there are no discounts for upgrading your phone? They charge the amount they sell for everywhere. Not to mention, I haven’t upgraded once in three years. But new accounts get a $300.00 discount.I understand new accounts are important but most of those new accounts are due to your current customers word of mouth.Current customers and their history should account for something with upgrades, shouldn’t they?

1
jdor_Cricket
1 hour ago
K
kungfubattleExtra
asked in General Account / Profile

Phone Lost Abroad?

I lost my phone on a train in Germany yesterday and have two pressing issues:I cannot access my Cricket account because I have forgotten my username/password and have no phone for things to be texted to. At minimum I’d like to cancel the autopay feature. I have ordered a new cellphone but would like the same number as my old phone (I have no idea how to do this).I would greatly appreciate any help! Thank you!

1
jdor_Cricket
2 hours ago
S
sentiyPaparazzi
asked in Other Android Phones

JW Alive/Pokemon - AR games

I have an unlimited data plan and I have the LG stylo 6. Everything works fine when I'm connected to my home wifi, but the minute I try to open up a game like Jurassic World Alive or Pokemon go while I'm outside, they take ages to load and don't work properly. Does this happen to anyone else? Or does anyone know what I can do to fix it?

12
S
5 hours ago
M
Maxhood95Paparazzi
asked in Samsung Phones

Import ringtone?

 Hi guys, I just upgraded from Samsung A73 to Samsung S21+. My only concern is that the notifications and ringtones I am using on the Samsung A73 are not on the Samsung 21+. Specifically the "Rise" sound and the "Space Funk" ringtone.I used File Commander and browsed around but didn't find any audio storage location. I know I can just download their MP3s but then when I use YT Music and play music from my phone those stupid tones show up and it's really annoying.Basically what I'm looking to do is go into the system folder where the sounds are kept on the S9+ and move them to the same folder on the mt S10+. Is this possible?Thank you.

7
A
7 hours ago
sondreal
sondreal
asked in Service Features

activate my new phone

@CricketSupport I was guaranteed i could activate new phone at cricketwireless.com/activate after explaining to cricket that this method hasn’t ever worked for me and i absolutely need phone activated after Cricket support hours.  I got a brand new phone and SIM card today from cricketwireless.com and it can’t be activated with the following error “To activate your line(s), call Customer Support at 1-800-CRICKET (1-800-274-2538).”  I call but get a message that your closed.  Get me someone who can activate my phone!

2
sondreal
19 hours ago
M
MdomnickExtra
asked in Samsung Phones

Samsung Not connecting to network

My phone has not been able to connect to the network for the last several hours. I have tried all the available online troubleshooting information and nothing is working.

1
Marlena_Cricket
22 hours ago
A
AjugaExtra
asked in Rate Plans

Brands of Tablets

I have bought three different tablets. Two different Samsung's LTE a tab 7 and 8, plus a Chuwi LTE. All three of these tablets were unable to be added to my account. I tried the add a tablet for 15 dollars/month and the adding on a new phone line. The clerk told me that Android tablets cannot be added, only Apple. Is this true? I will not purchase an Apple product and I cannot imagine that Cricket will not allow Samsung tablet products cannot be added. Might someone from Cricket on these forums explain to me which Android tablets I can add to my account?

1
Marlena_Cricket
22 hours ago
C
Carolynmoser13Extra
asked in Rate Plans

upgrades

I upgraded my account to the unlimited account and I still have no Hotspot what do I do 

1
Marlena_Cricket
22 hours ago
Landon_Cricket
Landon_CricketAward Winning Star
posted in Community Blog

iPhone 11 Pro, iPhone 11 Pro Max, and All New Dual Camera iPhone have arrived at Cricket Wireless!

Cricket today announced it will offer the latest products from Apple, includingiPhone 11 Pro and iPhone 11 Pro Max, a new pro line for iPhone, as well as the new dual camera iPhone 11. iPhone 11 Pro and iPhone 11 Pro Max feature a new triple-camera system that provides apro-level camera experience with an Ultra Wide, Wide and Telephoto camera, deliveringhuge improvements to low-light photography with Night mode and the highest qualityvideo in a smartphone. The powerful Apple-designed A13 Bionic chip providesunparalleled performance for every task while enabling an unprecedented leap inbattery life, with iPhone 11 Pro offering up to four more hours of battery life in a day thaniPhone Xs, and iPhone 11 Pro Max offering up to five hours more than iPhone Xs Max.The new Super Retina XDR in the 5.8-inch iPhone 11 Pro and 6.5-inch iPhone 11 ProMax is the brightest and most advanced display ever in an iPhone. iPhone 11 Pro andiPhone 11 Pro Max come in four gorgeous finishes including a beautif

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1 day ago
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ajt_cricketExtra
published in Community Blog

If you could call that special person who would it be ?!

Greeting Cricket Nation!! Today is a beautiful day and we want to spread a bit of joy! Tell us who you would call if you had the chance, it could be a celebrity, an athlete, or even a special family member! Also, share any memories or experiences you’ve had with that person if you have any to share. A few amazing commenters will have some swag sent their way!!

188521
L
1 day ago
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ghostExtra
asked in Other Android Phones

Tracking apps

Why does your update download gaming apps on my phone? I don't play games on my phone and never have. Are these tracking apps? If it happens again I will go to the nearest cricket store and attach a brick to this phone and send it back. Thanks have a great day.

2
S
1 day ago
A
Annaf1Extra
asked in Samsung Phones

cell phone service not operational

I've been 3 days not being able to use my phone at work  in Essex Maryland  I call someone they don't hear me speaking, I leave work it dropped calls until I got a 1/4 mile up the road my internet isn't working eitheryes I turned my phone off turned it onPut in airplane mode took it outRemoved sim card reinsert sim card still does not work  

1
CricketSupport
1 day ago
M
Mschris314Extra
asked in Apple Phones

trying to pay bill

im trying to pay my bill. the system is down the link does. not work

1
CricketSupport
1 day ago
M
mayfieldExtra
asked in Samsung Phones

sim card

Does replacing an old sim card (white) with a new one (green) improve the performance of my phone? Thanks

5
J
2 days ago
G
gildenjohnExtra
asked in Billing & Payments

Auto Pay Problems

I've had my account on autopay for the last year and a half without issue. All of a sudden, 5 months ago, the autopay would not go through on my credit card. Despite this, I was able to manually pay the bill with the same credit card and information. I have already talked to my credit card company and they said there is no block on the card related to Cricket or A,T&T. I contacted Cricket on the phone at least three times to try to rectify this. Apparently many people are having this issue. One of the Cricket agents lied and said that I'm the only one having the issue! #1, how could this agent possibly know that? And, that is a pretty broad statement, so you know that it's a lie designed to get me off the phone as soon as possible. I want this issue fixed!! I keep getting texts from cricket announcing that my auto pay was declined. Then I have to drop everything and manually enter the credit card info to try to avoid the late payment fees and or cancellation fees!! Cricket, fix you

1
C
2 days ago
C
CavalierChantalExtra
asked in Samsung Phones

Galaxy Note J7 ringtone settings?

Hello friendsI have a question, do I want to change the ringtone of all contacts in my contact book? Who knows how to handle it.Thank you very much 

5
H
3 days ago
B
BeobilliotExtra
asked in General Account / Profile

Gaming lags

So I just got with cricket and to be honest. I’m trying to be happy but it’s hard. So I got 2 iphones on the 18th few days ago. I downloaded a game I been playing and all I get is buffering and lagging. Brought the phone in and the lady said I need to boost my data speed for another 20$! I’m unlimited already and I only used not even 4gigs. Everything else works fine. The game I play is clash of clans. I’m also with T-Mobile. Works great on T-Mobile. So I’m thinking I made the WRONG CHOICE. I don’t know. Just aggravating it buffers so much.. any help would be great but the lady tried all kind of stuff. I also been reading online that I’m not the only person having this issue!!

13
J
3 days ago
K
khaireExtra
posted in Other Android Phones

Apps

I recently signed on with Cricket and three of the 4 phones will let me download Instagram but one will not. It says it is not compatible with the device. They are all 4 the same type of phone.

5
F
3 days ago
A
angoedaly48Paparazzi
asked in Apple Phones

Charging iPhone 12 ProMax using Macbook brick

Hey all. I have been using the Macbook brick to charge my iPhone 12 ProMax, as the phone came with a USB-C input cable. It charges the phone insanely fast but also heats it up quite a lot. Do you think it is damaging to the battery? I reckon Apple has already approved such use but I couldn’t be sure. Thanks.

6
B
3 days ago
H
Hachi082117Extra
asked in Apple Phones

SOMEONE IS LISTENING TO MY CALLS

I’ve been using Cricket for 2 years now and today someone sent me a video of my phone call conversation with my friend. How is that someone able to do this and how do I prevent this? Please Help.

7
B
3 days ago
Landon_Cricket
Landon_CricketAward Winning Star
posted in Community Blog

Cricket Wireless Working to Keep Our Communities Healthy and Connected

Updated: 3.30.2020 We are experiencing higher than normal call volumes. To save time, please use an option below. Sign in to the myCricket app or My Account Online to pay your bill, manage your lines, edit plans and features, and check your usage from your device and more. Register for an online account if you have not already enrolled. Visit our support site for answers to common Cricket-related questions. Click here to launch our interactive chatbot and get the answers you need. You can also launch it by clicking the green question mark in the bottom right-hand corner of any page on our site. ____________________________________________________________________________________________ Cricket Wireless proudly provides millions of customers with reliable connectivity to the world, and award-winning service when you walk in our stores, talk to us on the phone, or visit our website. As a part of this, we always do our best to ensure that we

13
G
3 days ago
A
ajt_cricketExtra
published in Community Blog

How many phones have you had?

Hey Cricket Nation! We want to hear about all the phones you’ve had since you’re first device. Please share your memories with us and even share a picture of the model of your first phone! We even want to hear about the time you got your first phone and the experience you had with it. A few awesome commenters will get some Cricket swag sent their way!

287025
G
3 days ago
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babylonPaparazzi
asked in General Account / Profile

i have little to no upload speed or even a stable conetion

i have little to no upload speed or even a stable conetion anymore on hot spot i can game online  video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?

6
B
3 days ago
E
elizabethstrouthPaparazzi
asked in Other Android Phones

health safety risks using cellular

I am a consumer of cellular wireless but I am not an engineer or a regulatory quality expert, so my question is what are the health and safety risks to using cellular wireless? I recently found information online that explains in a graph format that cellular networks, wifi, microwave ovens are approximately 3 GHz in frequency and or wavelength of 10cm. Is this bad to the human body? I usually don't keep my cell phone on all day and only use it when needed. 

29
B
3 days ago

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