I would like to know how to file a complaint through the corporate office the number that they have keeps ringing busy and every time you talk to one of the customer service representatives and ask them to get you to check over to someone they hang the phone up on you when you ask for a supervisor or anything so I need to reach someone to file a complaint and have someone to listen to those calls because this is ridiculous
I now have an unlocked Google pixel phone. On my previous phones calls to my Cricket number that were unanswered would go to the voicemail box of my Google Voice number, but now with this new phone I can't do the same call forwarding set up any more. I tried *74 followed by the google voice number but got "we couldn't connect that call"I tried *74 followed by the google voice number followed by #, and got "connection problem or invalid MMI code."How do I set up my Cricket number so that it does this call forwarding when the phone is not answered? Thank you.
Hello Cricket Wireless, Just wondering and I hope to get answers from other customers of yours.. I been reading a few things online lately about your network like very horrible reviews from numbers getting stolen by someone porting out the number without them actually permission to do so, and those who left the network after porting in.. Say wanted to port back to Verizon Wireless.. The port took them like 3 weeks to complete.. How likely will this be if i come to cricket and find out.. That the network is the worse?
On 8/19/19 a hacker gained access to my cricket account somehow. They changed my password then ported my phone number away from my sim card. I do not know how this happened, but i have read that this occurred with other cricket customers. At this point they accessed all my bank accounts and paypal account using text verification and "forgot passwords." They began to transfer money out using the zelle p2p functionality. They also tried to gain access to my email account, but failed. I have had to freeze all online accounts and reset my account numbers. They only way I was able to recover my phone number was to purchase a new sim card and then have it ported back in. When I explained the situation to cricket customer service no one could explain how this could happen to me or understood what i was referring too. Again, I have read multiple reports of this happening to other cricket customers. Order of events. Received text no
Own a LG G^+ Unlocked on the Mobile Unlimited Family plan.My hotspot has been working fine until a month of so ago, Right now I can activate the hotspot and connect the other device and I always get the Message No Internet Connection or WIFI has no internet access. Have tried with several other devices already.Wondering what has changed since my Hotspot was working without issues. Thanks!
New customer. I can’t send pictures to anyone. Turning off MMS does prompt a “MMS must be turned on” error, but doing so doesn’t help. I have tried resetting network settings. Didn’t help. iMessages and text work. I have no place in settings to edit APN settings as I have with other carriers.iPhone 6, iOS 12.1.2
My BYOD OnePlus 5T has NEVER been able to send or receive SMS with pictures, no matter how small (can't even send a 50kb JPG). When I try to send a text with a picture, 5-10 seconds after I click send ( >>) I get "Message not sent: service not activated on network"I've revised/added/deleted APN settings over and over based on the latest blog suggestions, confirmed that MMS will not work when I am connected to my Wifi or not, tried three or four different texting apps (Messages (default - blue icon) Messages (green icon, Textra, WhatsApp), on my 3rd Cricket-issued SIM, had Cricket retail technicians try to fix, etc. I am ready to switch to another provider. PLEASE, someone, HELP!
Two phone calls and a visit to local Cricket office have failed to fix this issue which has surfaced in recent months after more than a year of satisfactory service.Sending via MMS is unreliable. Rarely sends on the first attempt. But apparently I can receive OK.Internet searches suggest the problem is DNS returning an MMS server IP address which is not reachable via WiFi and the public internet. Suggests an override setting for Android which is not possible on iOS. But that provides a hint which usually works: disable WiFi on my iPhone, reboot, and then it seems to reliably send MMS for a few days. But recently has starting having trouble sending SMS too. But no problem messaging to Apple users on iCloud.Would think an unreachable IP address would result in an instant failure, but the failure message takes minutes. Green bar appears across the top of screen, reaches about 95% then hangs for minutes until the error message. This seems to be more of a timeout at the server than unreacha
Hello I am trying to find out if any/all of the Xiaomi phones would work on crickets cellular network in my area ( Bozeman, Montana), Ideally I would like to see if LTE coverage would be supported! I dont get any of this and need help!Network:GSM: B2 / B3 / B5 / B8WCDMA: B1 / B2 / B4 / B5 / B8LTE: B1 / B2/ B3 / B4 / B5 / B7 / B8 / B20 / B38 / B40 How do I Find out what bands AT&T uses in my area ( Bozeman, MT)and would i get at least decent coverage? Trying to research this online and need help!
I have been a Cricket customer for a couple of years now and, for the most part, happy with the service. We have two phones, both the same Samsung model, and I had a hotspot on mine. We were in the store yesterday to purchase a phone and hotspot for my father-in-law and the girl behind the counter convinced my wife that we needed to switch to a new plan that would give both of us a hotspot for the same monthly payment. So she switched us. However it appears that the hotspot will not work with our phones. Strange because it's been working with mine for almost 2 years. No one bothered to check and see if our phones would work and they won't let me go back to my original plan. I'm thinking that I see a new provider in my future.
Cricket, do you want our phones to get hacked!!?? It is September and you haven't published an update for the Samsung S9 (Pie) since June! However Samsung has published many critical and high vulnerabilities for the Samsung S9 each month since June release. This is negligence and could justify class action status. Love to see how moderators try to spin this one as I'm using your own site as proof of released software dates. Please escalate corporately and don't make excuses or blame the messenger.https://www.cricketwireless.com/support/phone-troubleshooting.html?support#/device/samsung/galaxy-s9-android-pie/topic/software/software-updateshttps://security.samsungmobile.com/securityUpdate.smsb
Hi guys, I currently have two lines with two different phone numbers. How do I go about changing a number on one of the lines? Specifically I want to delete the one number and port another number I have to this line. The other number is a google voice number so is this even possible? And if that's not possible because of it being a GV number, could I port a cell number to that line?
Wow I used to rave about cricket wireless but now they have really let me down. They manage to lose both mine and my husbands phone numbers and have no way of fixing their mistake. I’ve spent hours othe phone with these people and their attitude is that their hands are tied and offer no resolution or explanation of what happened. These are our business numbers so this is a huge inconvenience. Not one apology from anyone but instead they try to make it sound like it is our fault somehow. We make our auto payments every month and are loyal customers. Please do your job and help people!
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