It's been two weeks. CRICKET keeps declining every card I have. I used my debit card first then I tried a credit card. When the credit card was used it said the address didn't match. It did. Now there's a pending charge on my credit card with no phone to show for it. Has any one else had this problem HOW do I fix it? It's becoming more and more bothersome. Nobody has a real answer when I call cricket
I recently left my job and ported my cell phone number from the company plan (AT&T) to our personal Cricket plan. The caller ID name that shows up for my Samsung phone is still the company name which confuses people that I call. How can I change the caller ID name that shows up to my name or even something more generic?
I just transferred to Cricket and when I go to create an account it will not allow me to finish the process. I can enter my phone number, create a username, and receive a temporary password via SMS. But once I get to creating the actual password it says it is invalid/doesn’t meet requirements, even though it does and all of the check marks show on the requirements. I’ve contacted customer service and they told me to try again in 24 hours, which I have now done and it is still giving me the same issue. I have tried on a desktop and mobile device as well as various passwords, but nothing seems to work.
Hello, when in Europe this summer I would like to use my iPhone 11 on WiFi only. I have the 5GB/$30 plan. Two questions:How do I ensure that the phone will never connect to a European cell tower, but will only use wifi? Can I have Cricket block all international roaming?Cricket website says “The use of Wi-Fi Calling may be restricted in some countries” but I can’t find a list. Will wifi calling work in EU countries?
My ex had access to my sim card and ALL my info to look like it was me. I don't know what he did but my sim no longer works I'm not sure what to do cuz this community website thing just wants to send a code to my number that's not working
I have sent several emails and can't believe no one has been courteous enough to contact me. This includes having sent emails to firstname.lastname@example.orgJohn D. the CEO of Cricket Wireless and the VP of Customer Satisfaction. I guess I should contact JD Powers and complain to them. Right now I am unemployed (for several months) and can't even afford to replace my phone using the payment plan option and no upgrade deal is offered for iPhone 13 (which I still can't afford). My iPhone 6S is on its last leg, I am wondering if Cricket could please help me by replacing my current iPhone 6S with a new iPhone 13 Pro free of charge under customer loyalty and retention? T-Mobile sent me an offer for an iPhone 13 Pro for $50 if transfer my services to their plan which would be less expensive. Verizon is offering iPhone 13’s as well.
I’m on my second call/case with Cricket to get my disabled voicemail reactivated. Apparently Cricket disables voicemail for people who don’t use it or something?!? I feel I use mine frequently. Very frustrated to be dealing with an auto accident with the inability to trust my voicemail to pick up when needed. The first case was closed because they said I didn’t answer when they called, but I never received a call or had any missed calls.Questions:What are the criteria for having your voicemail deactivated?How long should I expect it to take to be reactivated?I’m extremely frustrated right now and looking into other carriers. Any suggestions?
We have SMS messaging setup in Active directory and it works fine when sending to one individual. When we use a distibution group it does not go through to anyone with cricket. we get an auto reply from cricket saying “email failed to send” is there somethign on crickets side that is blocking distribution groups?
I was locked out of my phone while trying to set it up. Not sure what I hit but now I need a PUK unlock code (what the PUK is that) and pin #. It says the unlock code is 8 digits and the pin # is 4 digits. The message running across the screen also says I have to contact customer service but you’re closed… I have the plastic card the SIM came in but none of the numbers add up to the 12 needed. Can anyone help me decipher the strings of numbers on the plastic SIM punch out card or must I wait until the CRICKETS wake up!!!Thank you in advance for your help..
Phone is iPhone 13 promax but also could not setup on my old iPhone 7.on the phone app, I go to voicemail and it only shows call voicemail. when called it would say this person does not have voicemail setup and I press pound and my phone number but not setup.when call support, asked for English and then voicemail and only gave two option setup / reset voicemail.when setup it only says hold 1 and doesn’t work.when reset it says reset and when I go voicemail doesn’t prompt change voicemail
I’m not a customer yet. Can I get a sim card from cricketWireless and purchase onlythe simply data plan? I just want to use data co’z I don’t want to give up on my calland text plan from my current carrier. Also, can I use the sim card (with simply data plan) on my unlocked smartphone?
I have a mr1100 netgear nighthawk hotspot that I had trouble activating due to wrong Apn.. it works fine but when I tried to upgrade to a mr5100…5g nighthawk it doesn’t work at all…I’ve tried Apn change to 4/4 but no help….anyone successfully using a mr5100.?.?
I would love to know who is going to reinburse me the time and gas money I have now wasted by driving to the columbia ave, Lancaster pa store to make my cash payment only to stand inside of a completely empty store for 10mins and never seen an employee and ran out of time on my break so had to leave without reaolve. Now I have wasted the only time I had to make my payment before my due date and drove the 30mins to store and wont have a chance to make it back there again before my phone gets suspended.. Who is going to fix this situation??? Ridiculous customer service!! Totally unacceptable
For the past couple of months, I have been receiving text messages from various email addresses, sending links to porn sites. I can't figure out how to block these. I'd like to just block all messages from emails, since they keep changing the email address, and no one I know texts from email. Any solutions?Thanks!
I got a text saying I need to upgrade my phone as it's not compatible with the 5G network anymore. When I called to upgrade it, the rep said it's already been upgraded and gave me a tracking number. But I didn't do the upgrade! When I checked the tracking info, it was delivered to a different state!I tried opening a ticket about fraud but after an hour of back and forth, the rep was just trying to make me buy a new phone and finally they just gave me a link to a form that I need to fill out and send via registered mail to them. Why can't they simply open a ticket for me or Cricket have an online form for it?I may have to switch to a different provider tomorrow as Cricket won’t even activate my old phone again until this is resolved.
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